Senior Escalation Engineer Resume Lombard, IL - Hire IT People

PROFESSIONAL SUMMARY:

TELECOMMUNICATIONS & NETWORKING PROFESSIONAL
Voice/Data Network Convergence, Unified Communications Implementation, Contact Center
Maintenance, IT Infrastructure/Design, Needs Assessment, Deployment/Migrations, Technical Support
Senior telecom professional with a 20 - year history of executing large-scale telecommunications projects and providing day 2 support.
Experience in enterprise communications systems, VOIP telephony, and full life-cycle management from installation through testing and support.
Energized by challenging environments, with a history of exceeding customer expectations on tight schedules.
Diligent and resourceful in uncovering solutions to meet all business requirements.
Recent experience with System Platform and VMWare implementations of the latest releases of Avaya core infrastructure software.

TECHNICAL SKILLS:

EMPLOYMENT HISTORY:

Senior Escalation Engineer

Confidential, Lombard, IL

Responsibilities:

Primary engineer providing day 2 support for all Cloud clients
Assisted with onboarding new clients
Reduced TSG reliance on Avaya support by acting as escalation point for other team members
Experience with latest releases of Avaya software, including CM 6.3 through 7.0, Media Server 7.0 and CMS 18.

Telecom Engineer

Confidential, Pearland, TX

Responsibilities:

Created a unique backup solution for over 70 servers and applications with different backup needs
Implemented a system-wide reboot schedule with minimal user impact.
Maintained a stable environment during my tenure and completed the contract with no major outages.

Telecom Admin

Confidential, Mechanicsville, VA

Responsibilities:

Assisted with implementing new sites during an expansion phase of a company that provides health plans in over twenty-five states and assisted with the maintenance workload.
Worked in a large, geographically diverse IT/Telecom department and reported directly to the Director of ITS.
Worked with the Network Engineering team, Telecom team members, and Infrastructure Services to implement call centers in several states.
Provided maintenance services in the corporate and support locations in VA Beach with a high level of satisfaction by the customer.

Senior Tech

Confidential, Brunswick, GA

Responsibilities:

Converged voice and data networks in technically complex, security-sensitive environments.
Migrated legacy PBX to new VOIP media server that maintained support for the legacy system while working as the dedicated tech for the Federal Law Enforcement Training Center.
Adopted by 4 satellite locations following successful implementation.
Maintained documentation to ISO 9001 standards for this customer.
Modernized the telecommunications system for Plant Hatch nuclear power plant, installed hybrid media server with minimal disruption to the client.
Coordinated installation and cutover thousands of ports in under 30 minutes.