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System Administrator Resume

Washington, DC

TECHNICAL SKILLS:

  • Windows XP/Windows7
  • Hummingbird DM5
  • Blackberry Desktop Manger
  • Adobe Acrobat Pro 7.0 & 8.0
  • Cisco VPN
  • Ghost
  • Safeboot
  • Dameware remote control
  • Active Directory 2008
  • Exchange Server 2003/2008
  • Tamberg audio & Video equipment
  • Landesk
  • Mac OS X Lion
  • Workshare Professional
  • Remedy 7.6
  • Sopho’s anti virus
  • Microsoft office suite 2007/2010
  • Polyocom audio & video equipment
  • Cisco unity connection administration
  • Cisco unified cm admin
  • Altiris lync

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

System Administrator

Responsibilities:

  • Served as a key member of a specialized migration team to complete an Email/Active Directory migration project of 40,000 users across Global Confidential Industries.
  • Administered email/user accounts in a XP/Windows 7/ Active Directory 2008 environment.
  • Created new phone accounts and troubleshooting issues with Cisco 7970/7971 using Cisco Unified CM Admin & Cisco unity connection Administration.
  • Served as a direct IT support contact to several CEO’s and manager between both companies.
  • Maintained direct support to all C - level and Executives at Confidential
  • Developed instructional tutorials on various electronic devices.
  • Used Altiris to push applications, updates, and resolved users issues by using its remote control feature.
  • Managed the Dell lease returns for all equipment at various sites using asset smart
  • Created Win7 VM for our Senior level executives of the company using MAX OSX lion
  • Created specific Win7 images for various groups within the company
  • Used Altiris to create software patches and to push out various applications to end users machines

Confidential, Washington, DC

User Support Tech

Responsibilities:

  • Provided support for approx 4,000 users within the Government & Contract employee spectrum at the Confidential.
  • Supervised and resolved user incidents that could not be resolved by Tier1 helpdesk technicians.
  • Ensured installations were accomplished per project SOP and manufacturer specifications.
  • Safeguarded employee’s files using Ghost software.
  • Installed and updated Safeboot security software on all government laptops.

Confidential, Washington, DC

Sr. Helpdesk Analyst

Responsibilities:

  • Monitored and escalated questions and concerns to the appropriate departments.
  • Created instructional tutorials for users on applications/hardware/telecommunication equipment.
  • Conducted on-call/after hours support to users and Tier1 helpdesk personnel and technicians.
  • Traveled to various firms as required to provide training and to assist with safeguarding networks for users and management staff.
  • Imaged and configured desktop and laptop systems for installations and loan requests using Landdesk application.
  • Structured audio and video conferences for meetings using Tamberg audio & video equipment.
  • Used sopho mdm and anti-virus software
  • Used Landdesk to build software packages to push software updates an applications to end users pc
  • Provided remote support using Landdesk to troubleshoot end user pc issues
  • Maintain maintence on all LAN network printers for end users

Confidential, Crystal City, VA

Helpdesk Analyst

Responsibilities:

  • Provided IT support to GSA employees and contractors worldwide for the company.
  • Assisted customers with questions and requests via telephone and email ranging from various hardware and software troubleshooting.
  • Entered and monitored user information into Remedy Help Desk System and dispatch the requests out to the appropriate technicians.
  • Liaised with and/or referred support requests to other IM&T staff members as well as IT department staff in other organizations.

Confidential, Silver Spring, MD

Helpdesk Analyst

Responsibilities:

  • Provided phone and on-site support to Confidential .
  • Installed, configured, assisted, and provided troubleshooting to computers remotely using System Management Servers.
  • Created, maintained, deleted, and transferred computer accounts using Active Directory Users and Computers.
  • Ensured all work was carried out and documented in accordance with required standards, methods and procedures.

Confidential, Reston, VA

Sr. Business Assurance Service Rep

Responsibilities:

  • Provided support for various commercial and federal account customers.
  • Utilized various operating databases to input problem calls from federal account members requesting maintenance on circuits, and dispatched technicians.
  • Negotiated dates, times and accessed arrangements with resolving customer service orders and trouble reports.
  • Escalated trouble reports and service orders to appropriate outside installers and repair groups.

Confidential, Washington, DC

IT Specialist

Responsibilities:

  • Assisted the Information Technology Specialist (Web Master) and the Information Technology Specialist (Project Manager) with in house capabilities, automated systems software and internet technologies.
  • Provided support for Government employees and maintained a variety of computer system manuals for upgraded codes and restoration procedures.
  • Prepared documentation of changes or installations made to Internet hardware or software and reported it to users and systems staff.
  • Installed and trained users on using Adobe programs and educated them on editing, adding, and deleting Adobe files.

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