SUMMARY:

Seeking a position where I can maximize my 10+ years of security expertise, management, quality assurance, program development, and training experience.

COMPUTER SKILLS:

• Tyco Dynamics Video Edge
• Axis, Dedicated Micros, Kantech, Video Edge, HDVR, March Mobile Networks, Samsung Sony, Ip and Analog Systems
• Microsoft Office Programs. A+ OS/Hardware Computer
• Access Control
• Bio Metric Systems
• Server Systems

EXPERIENCE:

SECURITY SYSTEMS MANGER

Confidential

Responsibilities:

• Manage all Security Systems including Access Control, CCTV Burglar Alarm systems, & Bus Camera Systems.
• Experience installing repairing, designingImplementing and managing Security Systems.
• Including all VM s & Servers for the systems.
• Implemented March Networks Mobile Camera systems.
• Install & Manage Access control systems Kantech, L1biometric, & Facility Commander
• DSC Burglar Alarm Systems.
• Report to the Security Director
• Manage of Risk Management Video/Access Control Requests
• Manage issues with over 403nvrs and 2000 cameras
• 40 Access Control & 15 Burglar Alarm Facilities & 250 Busses
• Design 10 State of the Art Security Facilities
• Manage a 5 million dollar budget
• Experience with Video Matrix’s
• Central Server Units for Access Control And Video Monitoring
• Managing Employees Insuring Sufficient Coverage with Minimum down Time.
• Implementation of Bio Metric Access Control Systems.

IT Operations Tech

Confidential

Responsibilities:

• Work with customers via telephone and remote support tools diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals.
• Performs resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Support Center Procedures.
• Documents all incidents, outages, status, and resolution in problem management tool in accordance with IT Support Center Procedures.
• Create, add, and maintain documentation in knowledge database, including problem determination, resolution, and escalation procedures.
• Daily use of the help desk (Track It 8.0) ticket system to track troubleshooting issues.
• Support of Windows server and workstation, Windows OS and Various printers (Xerox, Cannon, Lexmark, and HP).
• Phone support for Microsoft Office, IE6, Windows XP and 2000 Installed Windows XP operation system on desktop and laptop computers
• Supported applications, printers, storage and networking infrastructure (wired and wireless).
• Proficient with Ghost imaging software, Windows Remote Desktop and Terminal server
• Running Virtual Servers on Blade Servers.
• All Clinical Applications run off the citirx kept a running inventory of backed - up computers and location of image file for later use.
• Remote connections through VPN and remote viewer desktop also Dameware.

IS Operations Tech

Confidential

Responsibilities:

• Work with customers via telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals.
• Performs resolution and tracking of incidents with network, servers, PC operating systems, applications, and peripherals in accordance with IT Support Center Procedures.
• Documents all incidents, outages, status, and resolution in problem management tool in accordance with IT Support Center Procedures.
• Create, add, and maintain documentation in knowledge database, including problem determination, resolution, and escalation procedures.
• Daily use of the helpdesk ticket system to track troubleshooting issues.
• Support of Windows 2003 server and workstation, Windows XP, and Various printers (Xerox, Cannon, Lexmark, and HP).
• Phone support for Microsoft Office, IE6, Windows XP and 2000
• Responsibilities included troubleshooting and upgrading of Hardware (hard drives, modems NI card, and peripherals) and Software (Outlook, Office, Adobe Acrobat 4.0, and Access).
• Re-imaged existing systems using Ghost to be redeployed to new users.
• Kept a running inventory of backed-up computers and location of image file for later use.
• Helped with Asset Recovery process of old and outdated equipment.
• Worked with Active Directory to setup group policies.
• Remote connections through VPN and remote viewer desktop.