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Disaster Recovery Consultant/ Senior Systems Engineer Resume

Beaverton, OR

SKILLS:

SPECIAL SKILLS: Very proficient & knowledgeable in spreadsheets - MS Vizio, Access; Excel, Peachtree accounting software, MS Project, Global Sales Skills, CVDM, Sales Account Management, Excellent verbal and written communication skills and the ability to lead and supervise others efficiently to meet the required commits and deadline

PROFESSIONAL EXPERIENCE:

Confidential, Beaverton, OR

Disaster Recovery Consultant/ Senior Systems Engineer

Responsibilities:

  • Lead architectural discussions with C - level executives in the architecture, design and implementation of Confidential Cloud Computing and disaster recovery roadmap.
  • Responsible for providing daily administration, technical support and guidance for TSM servers in RTP and Beaverton, TSM agent versions, TSM agent installation, NDMP, CIF Shares, backup and restore configurations and problem resolution, daily backups, and backup reporting, support for TSM troubleshooting (server and client); D/R planning, configuration and testing using Tivoli Storage Manager (TSM).
  • Responsible for providing project management and technical support and guidance for SVC, v7000,EMC VNX, Networker & Quest (Dell) vRanger Backup servers, TSM agent versions, TSM4VE agent installation, TSM restore testing and problem resolution, daily backups, and backup reporting, support for TSM troubleshooting (server and client);
  • Implement and administer Confidential ’ TS7650 ProtecTier Virtual Tape Library environment.
  • Data Center operations, project support, and documentation of TSM Environment within a Windows, SUN and LINUX landscape. Additionally, support for NetApp NAS clients and jobs
  • Problem determination/resolution of client backup schedules.
  • VSphere and operations management of Confidential ’ multi-site environment including VMWare System Administrative duties.
  • Responsible for ensuring all applications, devices, and hardware within the scope of responsibility for this position are maintained and patched to current levels.
  • Responsible for identifying new technology or cost savings opportunities, presenting to management and implementing on approval.
  • Responsible for documentation of all systems within the scope of responsibility for this position.

Confidential, Atlanta, GA

IT Consultant/Tivoli Instructor

Responsibilities:

  • Prepare and conduct Confidential Tivoli suite technical training programs according to the available syllabus.
  • Assess training needs and certification requirements.
  • Deploy Tivoli Storage Manager(TSM) training (virtual or physical) to targeted personnel of Global Knowledge/TTA Connect
  • Prepare training material and classroom agenda and provide end user training for Confidential ’s clients.
  • Conduct presentations and webinars.
  • Edit instructor materials (course outlines, background material, instructional materials, and training aids).
  • Assist in design of computer-based and multimedia curriculum.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Test process with different subjects.
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.

Confidential

IT Consultant/Management Consultant

Responsibilities:

  • Develop the sales & marketing strategy for the territory and train the business development executives according to the agreed sales methodology.
  • Ensure effective development and management of any formal partnerships between VTS and its Confidential partners.
  • Oversee the management of office and finance functions
  • Ensure sales targets of all Business Development Managers are met amongst other targets.
  • Lead the development of GTM solution portfolio and strategy for the business development managers, sales staff and key management staff.
  • Jude’s responsibilities include the innovative cloud computing architecture, implementation and administration of storage and disaster recovery and cloud computing solutions for public and financial sector clients.
  • As the technical team lead, he also oversees the project management of diverse implementations and required extensive and constant face to face meetings with CIOs and CEO.
  • Confidential is the lead architect for Sales team and Account Executives in progressing opportunities through sales processes and stages. He also develops solutions, including storage sizing, performance and high availability solutions to align with clients’ business/IT objectives to meet their requirements.
  • As the company’s chief architect, he provides VTS customers with strategic direction for storage and ILM initiatives.

Senior Tivoli Storage Manager Admin & Storage Architect

Confidential, Springfield, Illinois

Responsibilities:

  • Jude’s responsibilities included designing, implementing, administering and support of storage solutions for LRS’ enterprise and mid-size clients across country.
  • This includes the use of SAN, NAS and archive strategies utilizing AIX OS, Confidential v7000 & v3700 series, Confidential N Series, NetApp, DS, ProtecTier (VTL), Tivoli Storage Manager (TSM) Tivoli Storage Productivity Center (TSPC) and ITNM technologies. Confidential was also responsible in developing storage sizing, disaster recovery solutions using diverse replication solutions. He also provided LRS customers with strategic direction for storage and ILM initiatives.
  • Confidential also assisted the LRS Sales team and Account Executives to progress opportunities through sales processes and stages. This includes face to face meetings with clients to discuss and advise on road maps, architectural and management principles of their infrastructure. He was also responsible for the development of storage proposals and statements of works for company’s clients
  • Confidential was the lead engineer in the customization of the LRS’ Watchdog Services (TSM Managed Service Platform) and the training of the account executives for numerous midsize clients.

Senior Tivoli Engineer/Architect,

Confidential, Clearwater, FL

Responsibilities:

  • Assisted the Chief Architect to implement, and maintain Tivoli Access Manager, Tivoli Identity Manager and TSM solutions to support new project goals and objectives in the development and test environments. This includes ensuring that the lab infrastructure matches production environments for consistency of changes and new deployments. Deployed and implemented the State of Maryland Health Information Exchange Program. The program involves the new Confidential Coram (with) Health Information common exchange platform transition and transformation project. Confidential 's Tivoli Access Manager (TIM) v5.1 was deployed to offer single-sign-on (SSO) identity management to Confidential 's Tivoli Security Access Manager for Web v7.1 (TAM)'s WebSEAL access junctions to Curam / Connecture. IT service Management with BMC's ITSM Remedy suite (with BMC Atrium ADDM) for integrated services management (Change, Release, Incident and Configuration management). Sony Worked as Project Manager and SME that built the TIM and TAM infrastructure components ( Confidential DB2/ WebSphere / HTTP Server/Directory Server - LDAP etc) and deployed the security solution that comprised of TIM service profiles with Adapter for TAM4Web and TIM Adapter for LDAP ( Confidential Directory Server) as well as Adapter for HR feeds that plugged into the BMC ITSM suite (with ADDM engine) for real ITILv3 process management as needed..
  • The TIM Adapters are managed via RMI interfaces running on Confidential Tivoli Directory Integrator (TDI) v7.1 in a seamless fashion. This effort will position the State of Maryland health information exchange to be able to offer its residents to be able to choose from a formal State-run point of service the type of health care choices available to them under the new President Obama's Affordable Healthcare Act - Initiative Program.
  • Created the architecture and SOW for Tivoli Storage Manager, TIM and TAM for Confidential Tivoli clients during opportunity negotiation phase.
  • Work with internal customers and project teams to review business and functional requirements in order to design comprehensive solutions that are highly availability, cost effective and precise.
  • Assist in the development, implementation, and updates of operational standards for new TPC application solutions and processes.

Associate Partner (Senior Managing Consultant)

Confidential

Responsibilities:

  • Confidential coordinated the sales of the Confidential ’s portfolio re Confidential, Data Center services and Disaster Recovery and created and documented all sales process and education materials and presentation for new hires. This includes the periodic update of the Global Technology Services (GTS) organogram for Confidential West Africa to ensure the proper alignment of skills with Confidential ’s requirements to sales and delivery.
  • While driving the West African regional Confidential Integrated Services (ITS) sales managers to ensure that their targets/commits are met, Confidential ensured that sales targets are met via proper opportunity ownership, opportunity identification, clientele relationship management.
  • Jude’s responsibilities also include the ownership of the storage roadmap for Confidential ’s cloud architecture; planning, configuration, deployment and support of geographically distributed, storage, replication and related backup infrastructures; participation in design and architecture for customer solutions; investigation and resolution of client support incidents. This position is a senior technical leader within the organization, and the Architect must be highly motivated and able to work autonomously
  • Consistently met my sales targets over the past two years (>$7M) - pursued and one the first mega data center deal with Confidential
  • Identified, owned and closed the opportunity for the first Cloud Computing environment for the West African region with Confidential, the first private submarine cable company in Africa.

Solutions Architect and Storage Delivery Lead

Confidential

Responsibilities:

  • He also executed the initial Tivoli Storage Manager (TSM) installations and configurations on AIX and Windows Servers within Confidential ’s Atlanta Data Center.
  • This included but not limited to LAN-free clients, Tivoli Data Protection (TDP) for SQL, DB2, AIX, Linux, etc..
  • Tape libraries and disk arrays. He also provided (Tivoli Storage Manager) TSM day to day administration support to database administrators, application analysts and other system administrators which provided backup system data statistics to the client and Confidential management.
  • Confidential completed the implementation, upgrades and day to day administration of several (Tivoli Storage Manager) TSM solutions on Linux, AIX (UNIX) and Windows platforms for companies such as Equifax, Washington Post, Bank of America, Pratt & Whitney and SCA.
  • Confidential managed projects to execute major data centers implementations, application tests and validations such compatibility of new Operating Systems with new versions of applications such as Tivoli Storage Manager, Netbackup, VMWare and Backup Exec. validation testing of network application platforms, designs, and enhancements to existing systems; developed and promoted standard operating procedures, document the environment and procedures as they change; perform periodic restores as requested by end users and other team members; tuning (Tivoli Storage Manager) TSM applications, tape libraries and host operating system.

TSM Architect/ Project Management Consultant

Confidential, Chattanooga, TN

Responsibilities:

  • Assess and document the current state of the company’s TSM implementation as it relates to services to be delivered. Used diagrams where the company requested.
  • Chart data usage by node/TSM server.
  • Recommend and designed a new TSM for AIX and Windows environment for 4 in-scope servers in Maine and South Carolina.
  • Produced written document summarizing preferred technical solutions for implementing normal retention policies for each TSM node
  • Estimated data storage for new policies/nodes.
  • Produce detailed/granular plan and review it with the TSM system administrators.

Storage Management/Disaster Recovery Consultant

Confidential, Nashville, TN

Responsibilities:

  • Designed and architected a new Disaster Recovery and BUR (Backup & Restore) Environment using Tivoli Storage Manager V5x.
  • Executed the installation and configuration of the 4 TSM servers and several hundred clients including configuring DRM.
  • Upgraded LTO1 drives to LTO3 drives on IBM3583 tape library.
  • Provided BUR administration support including tape and SAN disk support.
  • Executed daily administrative tasks such as scheduling and monitoring backups, performing reruns and restores, installation and configuration of LAN-free and TDP clients.
  • Performed and documented problem determination on failed/missed backups and reporting monthly measurements as well as manage storage capacity,
  • Make recommendations to improve environment and create necessary documentation to support the recommendations to the company.
  • Schedule and chair weekly task force meetings to inform management of project progress.
  • Create a disk management monitoring process and extend file systems, storage on demand
  • Train onsite TSM administrators

Senior Sales Engineer and IT Manager

Confidential, Alexandria, VA

Responsibilities:

  • Maintained a managerial and supervisory role as the IT manager for the organization.
  • Responsible for giving technical & software support as well as software applications support to RMOA-IT’s internal staff and customers.
  • Performed network configurations for the internal staff environment
  • Point of Contact for problems involving Netfinity Intel server configuration and support for the sales staff.
  • Involved in the testing & implementation of the W2k Desktop & the different platforms including RISC systems.
  • Performed remote support for RMOA-IT customers such as Cook County Illinois and US Navy.
  • Supported laptop, docking station & remote users through the RMOA-IT configurations
  • Improved user’s satisfaction through follow-ups on client problems after resolution.
  • Documented reports and presentations to company management

Instructor/Senior System Engineer

Confidential, Hyattsville, MD

Responsibilities:

  • Prepare and conduct technical training programs according to the available syllabus.
  • Assess training needs and certification requirements.
  • Deploy training to targeted personnel.
  • Prepare training material and classroom agenda.
  • Provide end user training for client.
  • Conduct presentations and webinars.
  • Create instructor materials (course outlines, background material, instructional materials, and training aids).
  • Assist in design of computer-based and multimedia curriculum.
  • Continuously enhance technical instructional delivery and presentation skills.
  • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
  • Ensure the quality and consistency of course content throughout a course life cycle.
  • Test process with different subjects.
  • Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
  • Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.
  • Responsible for setup and maintenance of MCSE and A+ Labs.
  • Prepared lesson notes and delivered lectures to new and existing student’s classes.
  • Research on system hardware & software failure, contact vendors to request service regarding defective products.
  • As the Supervisory manager for the ISP, I managed and supported over 2000 ISP clients for Primanet while supervising over 10 interns within the sub-organization.
  • Created and managed user accounts and login scripts & assign user rights.
  • Maintain system integrity & administered security rights.
  • Performed the LAN Administrator’s day-to-day activities of supporting over 30 End users.
  • Updated & installed virus protection program on within the Windows 95/98, NT 4.0 and Windows 2000 environment.

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