Sr. Unified Communications Engineer Resume

SUMMARY:

Business focused and Performance driven Voice Professional with an extra ordinary employer/customer satisfaction record. Seeking a challenging Unified Communication Engineering/Consulting Role where I could apply my knowledge and skill set in line of Business Objectives.

SKILL KEYWORDS:

CUCM - Unity Connection - IP Telephony - SIP - H323 - MGCP - SCCP - ITSP - SRST Voice Gateways - CUBE - ExpressWay - WebEx - Video Conference - MCU - VMWare IM & Presence - Upgrade - Pre-Sales - VCS - TelePresence - ISDN - SIP Trunk

WORK EXPERIENCE:

Sr. Unified Communications Engineer

Confidential

Responsibilities:

Actively managing entire Cisco UC Infrastructure for more than 6000 users and ensuring the operations are intact;
Deployment which increased the collaboration and mobility experience for the University Executive staff through their smart phones.
Launched (CUIC) Cisco Unified Intelligence Center for Service Desk for Customized Dashboard and comprehensive Reporting.
Configured Cisco Finesse for improved CC Agent experience.
Designed and improvised CC IVR using CCX 10.0 to produce optimum results in corresponds with Service Desk objectives. Improved Experience for Priority Callers.
Enhanced the Business experience for various work flows.
Planned Upgrade from 8.6 to 9.1and then 9.x to 10.x version successfully.
Enabled SRST and tested the Failover of the remote IP Phones (that includes Cisco 8961 and 9971 SIP Phones) successfully.

Team Lead Network/VoIP

Confidential

Responsibilities:

Planned and executed Unified Communications, IP Telephony, LAN/WAN projects through a complete Project Life Cycle and making sure that the desired results are achieved.
Steer initiatives towards achievement of organizational goals with focus on management of multiple projects, including network designing and implementation of new technology.
Interacted with corporate clients to understand their requirements and proposed the best suited solution.
This includes face-to-face meetings and email/ over the phone consultation.
Prepared High level and Low level design, BOQ, technical proposals in response to national/international Customers and tender requirements within the Advanced Unified communications, Data and Security domain.
Managed Team by delegating tasks appropriately and utilizing the resource to its maximum.
Designed technical solution comprises of Cisco portfolio, HP ProCurve switches, Juniper routers, Fortinet FortiGate firewalls, Tandberg, Polycom, AVAYA gateways and modules.
Documented Project plans, reports according to company’s standard operating procedures and have helped in forming a Project Management Office (PMO) for the company.

System Analyst

Confidential

Responsibilities:

Designed and managed all technical aspects of the deliverable project.
Ensured the deadlines and SLA are achieved as agreed.
Installed and tested IP PBX (Asterisk) system by ensuring DN’s, IVR and Voicemail are operational.
Designed and configured IP CCTV solutions at local and remote client sites.
Proposed and designed technical solutions on Cisco and Microsoft technologies according to client’s requirements.

IT Advisor

Confidential

Responsibilities:

Analysed clients infrastructure requirement and proposed best possible solution and promoting company’s services
Delivered 1st/2nd Line support via remote access using Citrix, on-site support and over the phone.
Configured and provide support for VoIP services to business and corporate clients on SIP and Confidential /Terminals.
Configured and troubleshoot TCP/IP, firewall and other network settings for SME clients and Confidential networks.
Took ownership and resolved problems according to priorities assigned through trouble ticketing software.

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