UNIX Team Systems Administrator Resume Seaside - Hire IT People

SUMMARY

Experienced IT customer - service professional with extensive expertise in hardware and software. Strong track record in delivering world-class support, fanatical about embracing you're most-demanding customers. Innovative, reliable, bottom-line oriented & adept in fast-paced environments.

TECHNICAL SKILLS

OSes: Linux / UNIX; Windows; Macintosh; Virtual Environments; iOS / Android

Applications: Remote-access; Ticket-tracking; Bug-tracking; Version-control; Internet | WWW; HTML | XML; HTTP | FTP; TCP/IP | UDP; SSH; x86; x64

PROFESSIONAL EXPERIENCE

Confidential, Seaside

UNIX Team Systems Administrator

Responsibilities:

Confidential , Campbell

Technical Services Engineer

Responsibilities:

FreeBSD, ZFS, Clustering, Samba/CIFS, VMware, GoToMeeting, S3/Cloud, Salesforce.com
World-wide enterprise customer support for this Global Read-Write Filesystem/Storage Developer.
Highest closed-case rate while supplying superior, world-class customer support.

Confidential , Palo Alto

Technical Services Engineer, II

Responsibilities:

LAMP (CentOS), Clustering, VMware, WebEx, AWS, Cloud
World-wide enterprise customer support for this secure file-transfer application company.
Supporting companies with all their associated security components including SSO, LDAP, SSL VPN, SSL Certs with Mobile Platfoms, as well.

Confidential , Sunnyvale

Product Support and Training Team Engineer

Responsibilities:

MicroStrategy, Google Docs, FreeBSD, Private Cloud, Hadoop
Ensured teh accuracy of Video Data for teh largest global advertisers on this billion-dollar Internet powerhouse.
Created reports and train users to gain insight into online trends of teh world’s Web users.

Confidential, Sunnyvale, Santa Clara

SaaS Support Engineer

Responsibilities:

Salesforce.com, Boomi, Cloud, Fuze, Pardot, Hyper-V, MS SQL Server, Java
Early pre-production employee to build-out infrastructure and set foundation for Dell's next phase of their SMB-focused growth plan in teh Cloud (a Dell-internal, LAMP-focused startup).
Most prolific Community participant (consists of authoring KBAs with various activity points) and juggled most phone-initiated cases, supporting web-based applications.
Administrated department’s Lab VM Server.

Confidential, Bloomington, MN

Senior Support Analyst, Escalations

Responsibilities:

Oracle, SQL+, KNOVA, .NET
Managed largest case-load in company through resolution of both client and server-side issues for Confidential, Confidential and Confidential products.
Resident expert and trainer for Confidential ’ client-server architecture.
Re-edited and ported most pertinent KBAs for inclusion in PLATO Leaning’s KNOVA system.

Confidential, Redwood City, San Diego

Escalations Engineer

Responsibilities:

Oracle, SQL+, eservice, TestTrack Pro, .NET, Perl
Managed largest case-load in company through resolution of both client and server-side issues for both Confidential and Confidential software products.
Authored numerous KBAs for FAQ website and administrated bug-tracking database server.

Confidential , Mountain View

Technical Support Specialist

Responsibilities:

Oracle, SQL+, eservice, TestTrack Pro, .NET, Macromedia
Successfully received escalations and closed tickets from day one for this educational-software platform development company (startup; web-based content delivery).
QA’d new releases including unit-tests of hot patches.
Pioneered teh customer-centric web-based ticket-submission specification.