SUMMARY

• Results - oriented technology industry leader, pre-sales engineer and manager of complex IT solutions ranging from physical to hybrid integrations.
• 20+ years of both sales and management experience founded upon a strong technical core which drives design goals.
• Provide leadership, insightful communication, policy implementation, and strategic thinking.
• Seamlessly coordinate and collaborate with internal organizations as well as vendors and strategic partners.
• Foster team collaboration using relationship building, motivation, and effective communications.
• Spearhead project delivery with narrow time-frames for storage, network, data, and voice technologies.

TECHNICAL SKILLS

• Sales Strategy & Business Development | Goal Attainment & Revenue Growth | Account Development | Competitive Analysis and Product Positioning
• IT Infrastructure Design | Microsoft Server| VDI | Virtualization | Desktop | Office 365 | Cloud / Hybrid / On-Premise Systems | Network Design | Security - Optimization and Deployment | Security Risk Assessments | Managed Network Services | Voice over IP
• Demonstration and Presentation Capabilities | | Client Relationship Management
• Strategic Planning | Problem Solving | Decision Making | Effective Communication | Vendor / Partner Relations | Implementation | Wireless Surveys | Assessments

PROFESSIONAL EXPERIENCE

Confidential

Services Strategist / Technology consultant

Responsibilities:

• Clearly define client needs by assessing and documenting business opportunities, benefits, risks, and success factors for potential business solutions.
• Understand and focus on the clients' needs while establishing credibility and building relationships with clients through a consultative approach.
• Support sales teams in the pre-sales assessments, presentations, demonstrations, and system design.
• Identify and prioritize gaps with the product team and establish estimates to address functional gaps or define appropriate workarounds.
• Assume a Virtual CIO role to develop strategic and tactical goals, policies, and procedures for our managed network service clients to assess and anticipate technology projects and recommend appropriate actions and resources through the lifecycle of existing and proposed IT systems.
• Work directly with clients to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Knowledge of methods, tools, and technologies necessary to prepare business assessment and best practice deliverables.
• Work individually or within a team on projects to meet specific client business objectives and serve as intermediary between end-users and our internal organization.
• Understand and recommend client’s current and required life-cycle changes to correctly propose solutions to accomplish IT business objectives.
• Prepare and update all material pertaining to the scope and resources required for the project.
• Provide complex and/or specialized business function/end-user support to various internal teams for clear understanding of business use while implementing company policy, methodologies, procedures, and practices.

Solutions Architect

Confidential

Responsibilities:

• Support sales in the presales process, customer presentations, demonstrations, proof of concepts, internal training.
• Work independently through discovery to develop a solution that utilizes current offerings mapped to the clients’ business requirements and the proposed outcome.
• Analyze software and hardware configuration requirements and articulate specifications.
• Lead architecture role in dealing with clients, program managers and IT team members.
• Translate business requirements into detailed architectures and designs.
• Document all technical requirements and design technical solutions utilizing best practices including documenting all solution components and configurations.
• Develop solution cost structure by identifying all cost points including labor, software and hardware.
• Implement architectural designs while building solid relationships with stakeholders at all levels.
• Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery.
• 20+ years with multiple operating systems, network engineering, and administrative experience.
• Conduct product overview presentations while managing portfolio methodologies and delivery.
• Maintain CISSP (ISC2), MCITP-EA (Microsoft), CCNA (Cisco) along with equivalent engineering and technical sales certifications.
• Significant design experience around networking design including LAN/WAN, BC / DR, infrastructure, virtualization, messaging, IAM, database, security, wireless, VoIP and UC technologies.
• Advanced knowledge of disaster recovery, business continuity, and risk management solutions.
• Experience designing and installing networks in multiple environments for multiple clients.
• Project management skills and experience with a proven dedication to enable quality through continuous improvement.
• Excellent verbal and written communication skills with strong coaching skills and leadership skills

Technology Solutions Engineer

Confidential

Responsibilities:

• Support sales in the presales process, customer presentations, demonstrations, proof of concepts, internal training.
• Development of Statements of Work (SOW) for the customer defining their potential needs.
• Serve as technical liaison between executive leadership and technical engineering to provide customers with most efficient applications with respect to existing environment.
• Develop solutions for complex problems with regular use of ingenuity and creativity.
• Develop and deliver systems/applications solutions to customer's business, information, technical and educational needs.
• Possess thorough understanding of third-party solutions and our native portfolio.
• Review the usage of documents in the business environment, solutions that can be developed for enhanced management of all electronic documents.
• Improve processing and workflow of documents throughout business environments, leading to an increase in efficiency and productivity.
• Serve as a team lead and direct the work of others on assigned projects.
• Provide training and guidance to less experienced team members.
• Advanced oral and written communication skills, with customers and associates.
• Advanced command and application of effective problem-solving skills.

SYSTEMS ENGINEER

Confidential

Responsibilities:

• Designed and deployed QOS across corporate network, resulting in significantly enhanced performance for key applications.
• Performed wireless surveys, installations, security assessments of network devices and IDS system.
• Restructured essential applications (Active Directory, Exchange, Citrix, routing and VLANs) to improve availability and application functionality.
• Worked extensively with custom applications in a collaborative environment to dramatically improve process flow.
• Directed and successfully delivered nationwide upgrade of all switches.
• Streamlined and reengineered the national wireless infrastructure.
• Installed and configured Network Observer, providing continuous analysis of network packets and T1 connection performance across the country.

Systems engineer

Confidential

Responsibilities:

• Performed site surveys, systems design, customer support, project management, system integration and end-user training.
• Assist sales force with presentations, preparation of proposals, pre-sales support, software enhancement and QA testing.
• Responsible for installation and configuration of various software packages, LAN system troubleshooting tools.
• Served as a technical support for network troubleshooting and problem resolution for hardware, software and network related issues.
• Performed routine computer maintenance and help desk phone support of various applications for general user community via remote control using Intel LANDesk.

Director of Technical Support

Confidential

Responsibilities:

• Provided WLAN systems design, integration, and on-site support to our customers.
• Facilitated training to the sales staff and customers while assisting in pre-sales support.
• Developed and designed the network interface and synchronization agent of a custom SAP software solution which increased sales by 200%.

Senior Systems Engineer

Confidential

Responsibilities:

• Provided WLAN systems design, integration, and on-site support to our customers.
• Assisted sales and marketing with site surveys and integration of proposed solutions.
• Implemented and designed large scale industrial wireless barcoding solutions.
• Organize team meetings, project management, customer needs analysis, sales presentations and documentation.

Senior Technical Specialist

Confidential

Responsibilities:

• Pre and post-sales support, technical consultation and proposal writing.
• Participated as Co-chairman for NIST standards committee, developing the NT1 ISDN specifications.
• Created national customer lead tracking database application for sales and marketing campaigns.

Network Supervisor

Confidential

Responsibilities:

• Responsible for maintaining the Confidential WAN network for branch offices.
• Diagnosed telecommunication and hardware problems, conducted end-user training
• Conducted certification testing of new products and their integration into the network.