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Support Engineer Resume

Pittsburgh, PA


  • Experience of working on Systems Engineer specializing in backup, storage, servers, networks Technology Domain.
  • It includes System administration, Netbackup expertise in UNIX, AIX, Solaris, Linux, and Windows Platforms.
  • Experience in Veritas Netbackup versions 3.4, 4.5, 5.0, 5.1, 6.0, 6.5,7.1 and 7.6 in a Heterogeneous Environment using the following agents:
  • Upgrading Netbackup from 6.5 to 7.1 and 7.1 to 7.6 with Symantec Netbackup 5000 and 5220series Appliance
  • Veritas NetBackup Enterprise Architecture / Design and Implementation.
  • Involved in handling oncall Avamar issues and restores.
  • Experience in working with vendors like Teradata(Tara gui), Quantum, Confidential, EMC Data Domain.
  • Installed, Configured and implemented Veritas Netbackup on Solaris 8,9,10, Linux, AIX 5.1, 5.2, Windows 2008, 2003 and 2000 server platform.
  • Understanding of Unix Shell Scripting.
  • Proficient in NetBackup monitoring and tuning to increase performance.
  • Configured catalog backup and duplicate using Vault on a daily basis and send media offsite for disaster
  • Experienced in vault configuration and management and administration.
  • Strong experience on NetBackup command line usage.
  • Expertise with upgrade of Symantec NetBackup application from version 4.5, 5.x to 6.5, 7.1 and 7.6.
  • Configured the Robots, Tape drives and Volume pools for EMC CDL (VTL) DL4206 and DL4200.
  • Very good Knowledge with SAN, NAS Technologies, Especially EMC and NetApp in relation to a data protection environment.
  • Experience on NDMP backups, NFS backups, CIFS backups.
  • Configuration of storage units and disk staging.
  • Excellent Data Systems engineering background including technical management and pre/post sales support.
  • Systems and Network Engineer experienced with Product release Validation, Integration, Installation,
  • Commissioning, and Configuration of Network Elements and Devices.
  • Administrative background in Aix, Linux, Solaris and Windows server family
  • Understanding of Storage Area Network fundamentals.
  • Have played active role in establishing policies and procedures as part of Disaster Recovery Team.
  • Have worked effectively in large data center environments.
  • Worked as a System / Exchange Administrator in an Enterprise environment that involved implementation, support and maintenance of different networking technologies.
  • Working on Data Domain models DD120,DD510,DD530,DD565,DD690,DD890,DD990
  • Troubleshooting and maintaining a secure network environment. Proficiently secure the network right from the gateway level. Have hands - on experience on CISCO, SONICWALL and JUNIPER firewalls.
  • Have hands on experience in enterprise monitoring tools like HP Open view, HP Insight manager and bandwidth monitoring tools like Packet shaper.
  • Have designed new windows network and implemented complete infrastructure setup for few companies in a group.
  • Configuring Active Directory, DNS and DHCP services..
  • Migrated data from data domain 690 box to 890 boxes.
  • Experience in setting throttle limit for data replicating over the network.
  • Performed initial system configuration using Enterprise manager.
  • Have used deduplication technology with VTLs and also used Storage Life Cycle Policies which helped in data replication at remote site.
  • Have worked extensively on UNIX, Solaris, AIX, Linux, Windows environments.


Confidential, PITTSBURGH, PA

Support Engineer


  • Involved in Backup Management, Reporting and Recovery,Disaster Recovery.
  • Involved in oncall issue with Avamar backups and restores.
  • Managed day to day activities as a main point of contact for any failed backup/restore jobs. Provided technical assistance to resolve system problem and security issues with backup/restore functions in a timely fashion. Utilized NetBackup and OS tools for resource allocation and log analysis. Participated in root-cause analysis reviews when applicable and documented best practices for operational procedures.
  • Ensure tape media is secured onsite and offsite and implementing proper tape rotation, expiration processes and procedures.
  • Modified scripts to automate system admin tasks.
  • Configured policy attributes and schedules. Defined / implemented backup selections per client requirements.
  • Managed tape media transit to-and-from DR location
  • Installation and migration of SSO media servers, SAN media servers.
  • Experience in installation and configuration of Netbackup Appliances 5000 and 5220
  • Designing and Implementation of Netbackup environment from the scratch
  • Installation and configuration Netbackup OPS Center
  • Upgrading NetBackup from 6.5 to 7.1 and 7.1 to 7.6
  • Configuring robots, tape drives storage units and volumes pools
  • All hot Database backups like Oracle, Sql, Sybase, DB2 using netbackup agent (API).
  • Working on all versions of VERITAS NetBackup 3.1, 4.5, 5.1, 6.0, 6.5.X and 7.1 and 7.5.
  • Backup and restore data through tape drive and disk using NetBackup.
  • Installation, configuration, administration, and maintenance of VERITAS NetBackup application.
  • Experience working on Data Domain models DD120,DD510,DD530,DD565,DD690,DD880,DD990 maintenance of more 15 data domain units
  • Performance tuning of Data Domain
  • Replication of Data with Data Domain native replication.
  • Experience in maintaining of all major hardware’s Confidential, Sun, Data Domain and HP.
  • Worked on tickets involving fixing backups, restores, policy modifications and backup decommission.
  • Involve and coordinate with networking team to resolve route issues, connectivity to backup segments.
  • Actively been involved in a team as Netbackup deploy engineer.
  • Configuring database type backups for different types of databases like Oracle RMAN, DB2, and MSSQL.
  • Involved in performance monitoring, tuning and capacity planning to optimize cost-effective solutions.
  • Provided guidance for and facilitated requests for HW / media additions to NBU infrastructure based on requirement
  • Forecasted architecture requirements. Added robots, tape drives, and media servers; performed tape media inventories.

Confidential, Raleigh, NC

NetBackup Engineer


  • Involved in upgrading Netbackup from 5.x to 6.5, 6.5 to 7.1 and 7.1 to 7.5.
  • Performed Installation and configuration of Data domain 610 and 880
  • Installation and configuration of OST .
  • Configured storage units and disk staging.
  • Managing backup policies, volume pools for daily, weekly & monthly backups.
  • Provide reports for the entire backup and tape media and responsible for tracking the tape media from vaulting site.
  • Extensive experience with NetBackup common features such as Shared Storage Option (SSO), NDMP, and Vaulting using media components such as IBMTS3500, Sun StorageTek L700 and ADIC i500 tape libraries with LTO3/LTO4 drives in a multiple robotic (ACS) environment and EMC Virtual Tape Library
  • Generated reports on master server to measure system performance and status.
  • Performed file system/database backup operations for Oracle Database using RMAN through NetBackup, MS-Exchange server, and SQL server on Symantec NetBackup 5.x through 6.x platforms.
  • Worked on the work orders for various netbackup requests like server commissioning, decommissioning, backup selection modification, adhoc backup and restore requests.
  • Responsible for working with Control-M, Autosys scheduling teams to create job for integrating backups with other jobs as per business requirement.
  • Worked on production issues through tickets.
  • Handled NBU support efficiently and coordinated communication between JPMC and Symantec support to resolve complex issues and assisted in escalating issues.
  • Efficiently bring about the change in production environment utilizing change control management system with minimum possible downtime cross impacting the concerned Lob’s.
  • Created backup policies on target master environment in accordance with latest company standards.
  • Migrated hundreds of client servers from old environment to new target master using netbackup 6.5 in various data centers of the company.
  • Performed configuration of Data domain 610, 690 and 890.
  • Configuration of Data Domain on Solaris, Unix and RHEL
  • Experience in upgrading Data domain OS from 4.7 to 4.9 and 5.1.
  • Experience in managing the replication of backup data between two Data domain systems.
  • Performed directory and collection replication.
  • Configured replication context on both source and destination box.
  • Troubleshooting various issues with the network on data domain box.
  • Troubleshoot replication lag on data domain box.
  • Established replication between different client sites to a single destination from where data can be used for disaster recovery.
  • Migrated data from data domain 690 box to 890 boxes.
  • Experience in setting throttle limit for data replicating over the network.
  • Performed initial system configuration using Enterprise manager.
  • Have used deduplication technology with VTLs and also used Storage Life Cycle Policies which helped in data replication at remote site.
  • Have worked extensively on UNIX, Solaris, AIX, Linux, Windows environments.


Support Engineer


  • Technical support of Operating System (Windows NT/2000)
  • Implementation of Windows 2003 domain
  • Migrating User accounts from windows NT to windows 2003 domain
  • Installation & maintenance of Windows NT & 2000 DNS, DHCP and WINS Servers.
  • Administration and Maintenance of Windows based network of over 500
  • Installation, configuration and testing of SCSI device such as hard drives, backup tape drives
  • Preparing monthly work status report and updating technology specific documents
  • Handle and troubleshoot operating system installations, software installations such as MS Office, PC Anywhere, Anti-virus software, Internet Information Server, Personal Web Server, and Lotus notes 5.08 Client Configuration. Setting up Remote Access Service for Lotus Notes Client users.
  • Backup Management, Reporting and Recovery,Disaster Recovery
  • Virus Protection and Eradication
  • Maintenance of MS Exchange Environment
  • Configuring and troubleshooting Microsoft Outlook and Outlook express.
  • Analysis of Security Alerts and Implementation of Recommendations Third-party middleware and database software

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