TECHNICAL SKILLS

• VoIP Technology : Cisco Unified Communications: Cisco Unified Call Manager v7 - 10, Cisco Unity Connection, Prime Collaboration Deployment (PCD), IMP-, CUP, CIPC, Jabber, CUEAC - Cisco Unified Enterprise Attendant Console, UCCE, Rightfax,T38, H323/MGCP, SIP, SCCP, ICT, SRST, VG224, ATA, PRI/BRI, CUBE, H323, MGCP, E1/T1.
• Network Technology: Catalyst: C2960 PoE C3700, C4500, C6500, Nexus 5k and 7k, VDC, VPC, LACP, FEX. Routers:C1800,C2800, C2900, C3800, ASR1000, DMVPN, BGP, EIGRP, OSPF, DMVPN, VDC, VRF, NNM, Riverbed, HSRP, WCS, Aironet APs, LWAPP, HREAP, UCS, VMware, ESX, Solarwinds, RTMT, NNM, Cisco Works, SAN. NAS, WDS, SCCM, AD, Windows Servers, SCCM .

PROFESSIONAL EXPERIENCE

Cisco High Touch Engineer

Confidential

Responsibilities:

• Cisco Focussed Services Department - providing support for Enterprise size Cisco Gold Partners EMEA-wide, working with TAC engineers to get High Severity cases resolved quickly and according to High-Touch Cisco procedures.
• Typical issues were related to CUCM/CUC/IMP upgrades and virtualization using PRIME COLLABORATION DEPLOYMENT Server, Cluster Database Syncing, N5k, N7k VDC, VPC, LACP,

Confidential

Network Analyst

Responsibilities:

• Working around the EU to ensure high availability of all network equipment and services LAN, WAN and VoIP.Europe-wide support of the VoIP/Network infrastructure based on CISCO hardware - Third level escalation point for
• Maintenance, troubleshooting, backup and upgrades of the 3 nodes CUCM 8.5 cluster and 2 nodes Cisco Unity 7 cluster located in Netettal, Germany and Bracknell, UK Data Centres. Liaising with CICO TAC and WAN circuits/E1 providers across EMEA countries. Provide ongoing Level 2 and 3 support for UK/Germany based IT Service Desk.
• Analyse, propose and implement WAN connections/modifications and VoIP solutions through European company subsidiaries - High Level Design/Low Level Design.
• Integration of existing network and VoIP solution to the company standards.
• Interconnect WAN circuits to the various subsidiaries in Europe with Cisco DMVPN solutions.
• Connecting new acquisition offices and warehouses on-demand at short notice to serve business across Europe.
• Monitoring networks with NNM - Network Node Manager and PathView. Troubleshoot at short notice.
• Installation and configuration of Riverbed Steelhead WAN accelerators in our subsidiaries in EMEA DMVPN cloud. Resolving internal customer connectivity issues, frequently travel to other company locations.
• Tight cooperation with other GIS groups, administration of AD, Windows 2010 servers, DNS, DHCP,VMware.

Confidential

Network Operations Support Engineer

Responsibilities:

• The company provided VPN solutions.
• Involved in the overall projects management and network operations including routers and firewalls, monitoring traffic and enforced intrusion detection, responsible for many security aspects within company.
• Installed and configured DNS servers, Cisco routers and Catalyst switches, Cisco VPN Concentrators.

Confidential

Network Services Consultant

Responsibilities:

• As a part of a Network Services team I was responsible for LAN/WAN network operations management.
• I was working on a migration from Novell NetWare 4.1 to Windows NT 4.
• I administered approximately 500 users in mixed NT/NetWare/Unix environment.

Confidential

Network Engineer/Consultant

Responsibilities:

• During this project I was providing a professional advice on how to to design and implement B2B e-commerce trading network.
• I built a new servers, configured routers and firewalls, implemented Local Area Networks and Virtual Private Networks, installed and monitored Cisco 1600, 2600 routers, 2900 Series XL Catalyst and 10BaseT Hubs.
• I administered NT Servers, IIS 4.0, provided assistance for WWW developers.
• The main two platforms I was working with were NT4 and Unix Sun Solaris 2.6.

Confidential

Y2K/Network Consultant

Responsibilities:

• Impact Analysis Project for Confidential, one of the largest American banks.
• Working with Confidential ensured readiness of computer hardware, applications and networking equipment for Y2K. The purpose was to assure year 2000 compliance with minimum business interruption.
• Testing of each of these products required preparation of checking environment, scripts and documentation.
• Additional duties: installed, configured and tested LAN and WAN networking equipment for the testing group.

Confidential

Technical Consultant

Responsibilities:

• Administration and support of Local Area, Exchange Server 5.5 administration, Three Tier Client-Server Complete Human Resources IT Systems installation/upgrade on a number of operating systems and different network platforms such as NT, UNIX, NetWare and databases (Oracle, SQL Server).
• Providing second level of support for customers in New South Wales and Victoria (Australia) on many aspects of technical issues related to the abovementioned systems.

Confidential

PC Support/ Lan Administrator

Responsibilities:

• Duties Day-to-day administration of Local Area Network.
• Specific Tasks: Systems installation, configuration, security and maintenance, server management, file backup, creating and managing groups and user accounts. Purchase, installation and configuration of new hardware and software.

Confidential

Information Technology Manager

Responsibilities:

• Duties: planning, analysis, design, acquisition support and maintenance of the departmental computer systems.