Operator/Driver Resume

SUMMARY

Dedicated technical support specialist and recognized as a resource for technical solutions including networking, software/hardware selection, installation, systems troubleshooting, maintenance, and support.
Skilled at assessing client needs, recommending strategies that enhance efficiency, implementing cutting - edge technology, training, and supporting end users.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Owner/Operator/Driver

Confidential

Responsibilities:

A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, support, while providing excellent customer service to my customer I serviced. Responsible for assisting computer technicians with the development and installation of operating systems.
Assembled and installed a wide array of computer systems, workstations, and peripheral hardware when applicable.
Responsible for loading new software and systems on existing equipment when applicable.
Tested systems to ensure the elimination of bugs and viruses as directed.
Performed troubleshooting activities prior to the implementation of new systems.
Assisted technicians with LAN/WAN installation.
Other duties included filing, typing and maintaining an accurate client s information.
As an owner/operator for FedEx Ground, and FedEx Home Delivery I provided excellent customer service by delivering every package I received to every customer every day.
I have work for clients like: Orange County, RBC/PNC Bank, GE, Honeywell, Wells Fargo, Getronics, Confidential, Hendersonville County School System, Family Dollar, Dollar Tree, State Employees Credit Union, MetLife, HP, Wal - Greens, Service Experts, and PNC Bank.
Utilize BMC Remedy IT Service Management.

Lead Technician/PC Technician

Confidential

Responsibilities:

As a Lead technician I am currently working on the migration project for PNC Bank to migrate all their PC’s over from Windows XP to Windows 7.
As the Lead Technician I supervise up to two individuals to ensure all pc’s are installed properly, all software is loaded properly as well as all area are clean and neat .
I also ensure all printers drivers are loaded and all old pc’s are wiped and packaged properly with matching label to ensure proper pickup from UPS.
Upon managers signature of all pc’s were installed properly and no issues further exist, I then place all documents in a packet and fax all documentation to the customer.
As a PC technician I am currently working on the migration project for PNC Bank to migrate all their PC’s over from Windows XP to Windows 7.
As a PC technician I worked on the migration project for the State Employees Credit Union and Local Government Agencies to migrate all their PC’s over from Windows XP to Windows 7.
Install the PC and configure and printers, card readers, tellers, and TCD’s.
Keep an accurate record of all the hard drives removed from the PC’s to be properly disposed, and while maintaining a clean environment throughout the bank.
As a second day support staff, troubleshoot and resolved any situations that may have accrued during the installing of the new PC’s or devices.
Installed new printer for Family Dollar Stores of America. Configured at router and assisted with help desk to ensure connectivity was completed.

Windows 7 Installer Technician

Confidential

Responsibilities:

I disconnected old pc, take to central location, hook up old and new pc to switch and use USMT to copy user profile and data to new pc.
I returned new PC to the users desk and set up.
I will validate user is all ok and sign off. Old hard drive may need to be drilled prior to putting back in the box for shipping.
I had to be able to get under desk as needed to DE install and reinstall PC.
I had to be able to lift PC. Able to walk between users desks and floors of the building.
I had to be able to de - install and reinstall PC neatly and quickly.
I was able use of USMT.
I had to have very good customer service skills.
I have to be able to communicate effectively.
Able to lift 30+ lbs.

PC/Server Hardware Failure Analysis

Confidential

Responsibilities:

Trained technicians capable of performing functional electronic testing and visual inspection to specified criteria.
Must have technical expertise requires basic electronic knowledge, with ESD/EOS controls. Basic computer software knowledge, such as Windows, Word, Excel, e-mail is required.
Technicians will perform a variety of electronic, mechanical, and electromechanical tests on electronic systems, subassemblies, and parts to ensure unit functions according to specifications or to determine the cause of unit failure, using electronic test instruments.
The technician must be able to read test schedules, work orders, test manuals, performance specifications, wiring diagrams, and schematics to determine testing procedure and equipment.
Technicians may be required to calibrate test instruments according to specifications. The technician is expected to confer with engineers, technicians, production personnel, and others regarding testing procedures and results and to resolve problems.
Technicians may further be required to explain and demonstrate testing procedures to other workers.
This technician will handle test hardware and software maintenance issues and upgrades through the direction of Intel.

PC Technician

Confidential

Responsibilities:

As a PC technician designed, implemented, and setup network printers for local client and replaced old printer as requested per by the Systems Administrator.
Tested all networked printer for functionality of the project, as well as, place all printers in its place for the project to be completed.
Work on assignment with GE Engine facility of Durham, NC - installed several Confidential printers as ordered by GE to better utilize for effective production of engines.

PC Technician

Confidential

Responsibilities:

As a PC technician installed PC’s for the migration of Windows 7 from Windows XP for the Hilton Hotel @ DoubleTree Inn and Suites.

T1 - Technical Support Advisor

Confidential

Responsibilities:

As a Tier 1 technical support advisor I assist customers with iPhone, iPod classic and iPad products.
Make repair request per customer concerns and solve any issue that may arise within the warranty of each device.

Independent Field Services Representative

Confidential

Responsibilities:

Replace old keyboards and mouse combo with new keyboard and optical mouse for pharmacy drug store.
Updated Money Gram connectivity through Ethernet connectivity to the switch.
Install IRS Computer and connect switch(s) at the manager office and at the demark.
Install modems and connect to the switch to perform speed test.
Perform range test in order to find if access point is within parameters.