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Systems Analyst Resume

San Jose, CA


  • Over nine years of extensive experience as a Program Manager, Business Analyst, Systems analyst, SQA Analyst, consultant across various organizations in development of enterprise business applications.
  • Over 6 years of experience in Agile software methodologies
  • Strong knowledge and experience of Project Management, Software Development life cycle and Software Test life cycle, Change Management, Implementation coordination.
  • Strong ability in establishing client and vendor relationships in gathering business requirements.
  • Successful background in Business Requirement Gathering, Requirements review, Design review, Project Management, Business Process flow, workflow data, system specifications, Business Process Modeling and Business Analysis, Solution Review, procurement tools, Portfolio Funding, Functional Documentation, UAT and Software Validation.
  • Hands on experience Management tools viz., MS Visio, Quality centre and Test director.
  • Proven track of successfully handling onsite and offshore teams.
  • Proven ability to establish and implement business processes from the scratch by coordinating with various stakeholders in and out of the organization including senior Manager’s and support teams.
  • Extensive experience in defect tracking and reporting systems like Bug Tracking and Bug Reporting tools viz., Bugzilla, ACA Defect Management.
  • Thorough understanding of Corporate Banking, Healthcare products and services, Insurance, Digital Asset Management (DAM), Digital Rights Management (DRM).
  • Experience in two/three-tier architecture environments dedicated to System testing of stand-alone as well as web-based, client/server and mainframe applications.
  • Expert in Software Development Life Cycle methodologies which includes Rational Unified Process and Agile.
  • Proven experience with process analysis and system implementation, collecting requirements in Agile methodologies
  • Successful background in design, implementation and acceptance of escalation techniques from the scratch.
  • Expertise in Black Box Testing, GUI testing, Functional testing, Regression testing, Validation testing, Database testing, Load testing and Performance testing, User acceptance testing (UAT)
  • Proven track of successfully building excellent relationships with the client and various cross functional teams in the organization.
  • Extensive experience in analyzing, reviewing and understanding of Business/Functional & Testing requirements and writing Test Plans, Test Strategy, Test Scenario, Test Cases and Test Scripts.
  • Expert for the management reporting using Requirement Traceability Matrix (RTM) and Function Readiness Matrix (FRM), Daily/Weekly Status Report, Defect Report and Project Report.
  • Strong experience in developing Use Case Diagrams and creating Use Case Specification document (USD), BRD, FRD, Data Flow Diagrams in coordination with the SME’s and the project stakeholders.
  • Team player woking closely with developer, testers, PM\'s and all other technical teams with good Communication skills with excellent analytical and problem solving skills.

Awards: Recipient of “On the Spot” Award for Exceptional performance as a Business Analyst from DGFastChannel (NASDAQ: DGIT)

Technical Skills

Operating Systems :Windows NT, Vista, XP, 98, Ms-Dos, Mac
RDBMS / DBMS :SQL Server 2000 / 2005, Oracle10i
Web Server :IIS, Web Logic
Management Tools :Quality Center 9.0, Test Director 8.0,Bugzilla
Methodologies :Waterfall, Iterative, Agile
Languages :C, C++, .Net, SQL Server, Adobe Flex 2.0, Action Script 3.
GUI :Ms-Office.
Web servers :IIS 6.0, Apache
Networking :TCP/IP, Router concepts.

Professional Experience

Confidential, San Jose, CAAug 2011 Aug 2012
Position: Program Manager / Systems Analyst

Job Responsibilities Include but not limited to:

  • Analyzing various media transcoders and integrating with the system, viz., Rhozet Carbon coder, Digital Rapids, Telestream- Flip factory, Vantage workflow and Episode Engine
  • Extracting metadata and analysis on various ingested media formats using ffmpeg, ffprobe and mediainfo
  • Working closely with the clients in requirement gathering and implementation of the same
  • Correlate with the development team on the new architecture and system workflows
  • Systematically analyze and verify the changes made during UAT
  • Work closely in a small team to define the goals and future enhancements to be undertaken
  • Identify, test and verify the open issues and bugs on every release
  • Work deep in to the mobile space to accommodate the changes in the Android application development
  • Identify key areas to enhance the user experience and satisfaction levels
  • Research the competition and provide data analysis of the enhancements to be undertaken
  • Analyze various audio/video formats (approx. 150) and prepare data elements for video and audio transcoding through various transcoders applying business rules
  • Deeply versed with media encoding, transcoding, content ingestion characteristics to deploy and distribute various assets across multiple players.

Confidential, Bloomington IL Oct 2010 July 2011
Position: Program Manager/Sr. Analyst, Enterprise Internet Solutions

Projects Implementations:

  • Business electronic Banking (BeB): An online platform enabling Business customers and SF Agents to access Business Banking. Worked in identifying and analyzing key requirements for both the I and II phase of implementation. Worked closely with FIS and Razorfish to deliver the requirements as per the project charter
  • Click to Chat (Banking): Currently implementing the chat functionality for SF CeB customers. Gathered complete requirements from FIS and closely working with the Banking core team to get this project implemented as per schedule. Gathering requirements for vendor work eGain for successful implementation.
  • Centre Suite commercial cards: An online platform servicing the needs of SF commercial card holders. Closely worked with TSYS to gather the requirements for successful implementation. Completed the required SSL certificate, branding requirements and url trademark authentication.
  • Personal Financial Management (PFM) - Mutual Funds: Gathering requirements and closely working with Mutual Fund vendors DST, Oppenheimer and Ascensus to successfully implement the PFM functionality including all the SF Mutual Fund vendors. Currently PFM is being implemented for Bank and Mutual funds in the I Phase using the Yodlee’s out of Box solution
  • Universal Money Movement P2P payments: Initiated the person to person payments project as an enterprise effort for servicing the needs of all SF customers and non customers. This is being implemented as a pilot within the bank and would later move as an enterprise effort. Worked closely with the Bank and FIS to gather requirements for P2P payments.
  • Consumer electronic Banking (CeB) - My Account Redesign: Worked with the Project Management team and also Razorfish to gather requirements for the future vision of CeB My account, incorporating rich dashboard functionality. To be implemented in the latter half of 2011.
  • TSYS Jump page rewrite: Worked closely with the project team to initiate the implementation of code change from VB6 to J2EE. Authenticated SF.com customers accessing their TSYS Credit Card information via single sign-on currently employs VB6 code. Vendor support for VB6 architecture has ended, and State Farm has negotiated extended support from Microsoft until 2012. This interaction must be rewritten to the new enterprise direction, J2EE Reference Architecture (JRA). This effort will convert the TSYS Credit Card jump page from VB to J2EE. This project maintains all current functionality with no enhancements.

My Job Responsibilities:

  • Coordinate with various Project Managers, Business analysts and project support group to identify the gaps and give them direction on functional implementation methodologies
  • Working closely with State Farm vendors, viz., FIS, Razorfish, TSYS and others to identify and complete the requirements for the required projects.
  • Give future direction to all stakeholders on the various projects and timelines
  • Identify key issues in SF Online roadmap and update them accordingly
  • Build business cases for Enterprise Program Directors initiatives for funding requests
  • Analyse program costs and benefits, to drive benefit and value reporting
  • Key interface with the business arch’s to develop enterprise systems
  • Facilitated requirement gathering meetings with various vendors of SF and identify potential issues and work towards resolutions
  • Build business cases and provide an overview to the management on the status of various projects at hand
  • Work with enterprise portfolio to get the required budget released for the projects
  • Work closely with various groups of SF, viz., legal, marketing, compliance, analytics, branding to close down the project gaps
  • Work closely with the research teams to identify and drive long term vision by bringing about innovation
  • Make StateFarm bank one of the top 5 online banks by end of 2011 as per Keynote stats
  • Facilitate meetings across all product lines and work towards leadership direction

Confidential, Woodbridge, NJ Dec 2008 July 2010
Position: Project Manager / Sr. Business Analyst

Project 1: MetLife Account Management System
The MetLife Account Management System is a web-based application that has been developed to replace and enhance some of the agent’s processing. The MetLife Account Management System is more than an application. It is a way for agents to create new accounts and update existing accounts, without the need for Operation Center contact. This system adds efficiency for the agent, the MetLife Operation, and most importantly, the customer. The MetLife accounts were also integrated with database.

Project 2: MetLife Enterprise Application
The Enterprise Apps Program established web-based system framework to process new business applications electronically from the agent\'s office through underwriting and policy service up to the point of policy issuance. MetLife provides Long Term Care Insurance policy and the Enterprise Application was used by the MetLife Agents to sell Individual Long Term Care Insurance plans. The application was used to generate quotes and offer different premium options to the customers based on the Deductible, Office and Co-insurance Percentage, Total Out-of-Pocket, and Annual Maximum.

Project 3: ECS (Enterprise Claim System) Claim Management
In order to align with MetLife’s strategy to make Claim processing online and efficient for policyholder across the US, the Enterprise Claims System (ECS) was started. Claim Management is one of the critical project of ECS program which is responsible for completing business & technical requirements, design, development, and implementation for the Claim Management part (Claim notification, Task assignment, Claim processing, claim tracking, e-payment etc.; for Auto, Fire and Work Compensation line of business) of the new Enterprise Claims System (ECS).

My Job Responsibilities:

  • Heavily interacted with a number of pre-identified potential clients of the system in different MetLife departments to elicit, listen, and understand their vision of what the system should do and look like.
  • Interacted with Interface Design Specialist to get the suggestion/approval for the user interface developed in the application.
  • Discussed with end-users through numerous requirements gathering sessions for the prioritization and re-prioritization of system requirements for an on-time scope freeze.
  • Procured and implemented DOORS by analyzing the requirements both from the client and development perspective
  • Used DOORS for recording, structuring, managing and analyzing requirements and their traceability.
  • Developed BRD, FRD, production Release plan/back out plan. Requirements review, Design review, Project Management, Business Process flow, Solution Review, Functional Documentation, UAT and Software Validation by close interaction with the inputs given by various clients
  • Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs.
  • Assisted in building a business analysis process model using Rational Rose and Visio.
  • Produced Visual models for the application using Rational RSM.
  • Proposed alternate solutions and suggested approaches based on requirements
  • Developed Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams to describe the function, architecture and design.
  • Performed risk analysis of the requirements to identify key business areas for the project.
  • Tested the requirements from Traceability matrix by using manual testing and regression testing (UAT)
  • Intensively used Mercury Test Director to trace the defects and assigned them to the developers.
  • Played a key role in the planning, testing, and implementation of system enhancements and conversions.
  • Worked with a cross functional and diverse team of business users and support teams.

Environment: Windows 2000, Windows XP Professional, UML, IBM Rational RequisitePro, MS Visio, HTML, DB2, TOAD 4.1, Crystal Report, Unix, Test Director.

Confidential, Irving, TX June 2006 Dec 2008
Position: Business Analyst


  • Spot central- Production Services
  • Spot central- Distribution Services
  • Ad Gallery
  • Fast Channel Canada
  • BIF Portal

My Job Responsibilities:

  • Developed BRD (business Requirement document), FRD (functional requirement document), Test cases, Production Release plan/back out plan.
  • Developed Use Cases, State diagrams, Sequence Diagrams and Activity Diagrams to describe the function, architecture and design.
  • Supported multiple clients and projects.
  • Analyzed various business processes and operational models.
  • Performed risk analysis of the requirements to identify key business areas for the project.
  • Analyzing the Business requirements, use cases and identification of test cases
  • Hands on experience on data conversion and integration.
  • Part of the RAD (Requirements, analysis and Design) core team, in analyzing and estimating the current business and competitors with inputs from the clients and the support teams.
  • Preparation of the functional requirement documents from the analysis gathered in the RAD sessions
  • Analyzing the use cases and the scenarios as derived from the business requirements.
  • Creating test cases, test plans and test execution for the application under test in UAT, Review of test case and test plans identified by the team
  • Managing and mentoring the team
  • Interaction with the support teams both onsite and offshore
  • Close interaction with the management, Program manager, Director of QA
  • Ensuring the process is up to date and achieving target dates for release out of QA
  • Defect logging and tracking
  • Arranging and leading weekly status calls of the QA Team and also development teams.
  • Training new hires across the organization.
  • Project auditing as per ISO and CMM standards.

Environment: Windows XP Professional, Mac, .Net, Java, Sybase, MS Visio, HTML, Test Director.

Education : Bachelors Degree in Computer Science and Engineering

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