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Itsm Solution Architect Resume


  • Global ITSM based Service Delivery
  • BSM Implementation in an ITIL environment
  • Managed Services, Outsourcing & Vendor Management
  • Enterprise Systems Management Tools Deployment
  • Offshore Development & Remote Infrastructure Management
  • Infrastructure Virtualization
  • Risk and Compliance
  • Disaster Recovery Planning & Execution
  • Problem & Incident Management


  • CMDB 7.x,8.x, 9.x and ADDM (8.x, 10.x, 11.x)
  • BMC TrueSight Operations Management (TSOM) 10.x, 11.x
  • BMC Atrium Orchestrator 7.x, 8.x, 9.x
  • BMC Remedy ITSM 7.x, 8.x, 9.x Service Desk, Asset Management, Change Management, Release Management and Service Request Manager (SRM)
  • Remedy Developer Studio
  • BMC ProactiveNet Performance Manager (BPPM) Suite of products
  • BMC Discovery (ADDM) 10.x, 11.x
  • BMC Performance Manager Express
  • BMC Recovery Manager and SQL Backtrack
  • BMC ProactiveNet Analytics
  • Integration of various monitoring tools like BMC, HP Openview, Unicenter, Applicare
  • Integration of BMC ITSM with other tools like ServiceNow
  • BMC Performance Manager for Siebel, SAP, Oracle E - Business Suite, Web Application Servers
  • NetIQ Availability and Performance Management


Security Management: NetIQ Security Management Solutions, NetIQ Vulnerability and Compliance Solutions

Operating Environments: Solaris, HP-UX, AIX, Red Hat Linux, Windows Servers

Web Servers: Apache, IIS

Networking / Internet: TCP/IP, HTTP/HTTPS, Sendmail, SNMP

RDBMS: Oracle, SYBASE, SYBASE Replication, MS SQL Server, DB2 UDB, DB2 EEE



ITSM Solution Architect


  • Assessed requirements and architected solutions to build a Configuration Management Database (CMDB) and Atrium Discovery Dependency Management (ADDM) for Confidential
  • Provided solution capability demos to multiple teams, and obtained acceptance across cross functional groups
  • Utilized BMC Software’s ITIL tools such as Atrium CMDB and Atrium Discovery Dependency Management (ADDM) successfully implemented CMDB solutions for Confidential
  • Evaluated the existing BMC Remedy 7.6.04 implementation. Proposed a solution to utilize Out of the Box functionalities of Remedy ITSM 8.1.02 solution thus eliminating the customizations. Demonstrated the capabilities of the new version of Remedy and after the management acceptance, leading the in-house Remedy team to upgrade the existing BMC Remedy Service Desk (Incident & Problem Management), Asset Management.
  • Reverse engineered the Remedy ITSM environment to simulate upgrade of Remedy 7.6.04 to 8.1.02. Upgraded the production Remedy ITSM based on the successful testing over a maintenance weekend.
  • Proposed a solution to upgrade Remedy ITSM from 8.1.02 to 9.1


Infrastructure Management Solutions Architect


  • Developed and executed an end-to-end Application Performance Management solutions at DoJ
  • Provided expertise in identifying and translating requirements in solution design and documentation
  • Provided Subject Matter Expertise for technical solutions alternatives
  • Oversaw all aspects of project life cycle, from initial kickoff through analysis, planning, design, implementation and execution, of all phases of the project
  • Interfaced and coordinated tasks with multiple departments and resources within DoJ
  • Collaborated with Program and Project Managers to develop estimates, solution plans, and timelines for the project
  • Managed a team of resources for the successful implementation of the project
  • Proposed a solution by developing a PoC to generate a ticket in BMC Remedy from critical events generated by the monitoring tool.
  • Effectively led project delivery teams of over 100+ resources across geographic regions, time zones and cultures
  • Hands on, provided tangible Infrastructure Management solutions for distributed applications and platforms
  • Managed the set up and coordination of diverse IT Service functions using SDLC and ITIL guidelines
  • Instrumental in developing Business Continuity and Disaster and Recovery plans for Global clients
  • Created and managed compliance policies for Corporate Security, Service Practices, Incidence response and ensured compliance of SLA’s
  • Ensured timely delivery of project deliverables for customer and in-house projects
  • Implemented Unix Management & Database Management Solutions
  • Implemented Monitoring Solutions for Technical platforms (Operating Systems: UNIX - Solaris, AIX, HP-UX, Windows, VAX VMS, Databases: Oracle, SYBASE, MS-SQL Server, DB2, Middleware
  • Exchange, Active Directory, Citrix)
  • Managed and hands-on Implementation, Knowledge Transfer on heterogeneous platforms for BMC ProactiveNet Performance Manager (BPPM) suite of products and BMC Remedy ITSM 7.x, 8.x suite (Asset Management, Service Desk (Incident and Problem Management), Change and Release Management), Service Request Manager (SRM), CMDB and ADDM
  • Provided Application Availability, Fail-over Monitoring, and Capacity Planning

Confidential, Houston

Technical Architect


  • Set up the infrastructure, methodology, framework and standards for a client/server based Gas Marketing and Administration System
  • Provided technical guidance on UNIX, Data Modeling, SYBASE and PowerBuilder to other teams and team members.
  • Established SYBASE replication server for building a Data Warehouse.

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