OBJECTIVES:

• Seeking a highly rewarding career where I can utilize my skillset and knowledge to contribute to the organizations’ and my peer’s success .

PROFESSIONAL EXPERIENCE

Confidential

Biomedical Manager

Responsibilities:

• Manage the day - to-day operation of the local office. Including coordinating the placement of resources when and where necessary as well as maintaining and coordinating logistics with the clients.
• Maintained oversight of both internal and remote technical staff and resources.
• Technical staff includes three technicians who manage client’s service needs within a 30-mile radius on a day-to-day basis and three remote technicians, which are assigned onsite at client locations.
• Installed and maintains client server network. Currently running Windows 2008r2 Server with windows 10 Pro and Windows 7 Pro client pc’s.
• Perform preventative maintenance and repair of client’s biomedical equipment, which includes traveling to clients location along with coworkers annually maintaining inspections and ensuring that electrical safety as well as the performance operations of the equipment are up to regulatory standards.
• Maintains customer inventory, service records, status of biomedical equipment, and recall notices.
• Meeting clients on a weekly basis, maintaining cohesion and addressing our clients biomedical service needs and concerns.

Confidential

Field Support Engineer

Responsibilities:

• ­­Performed and managed installation of the Confidential ultrasound intravascular systems.
• Performed pre site surveys prior to installations, which enables better strategic planning of the install.
• Managed contractors during installations, coordinating cable pulls and installation procedures.
• Performed onsite repairs and preventative maintenance on integrated and mobile Confidential intravascular systems.
• Maintenance and repairs of the Confidential intravascular systems included complete disassembly and reassembly of the system, replacing any parts necessary. Testing and calibration, of Confidential ’s pressure system to the client’s Hemodynamics system as well as PACs configuration.

Confidential

Biomedical Manager

Responsibilities:

• Primary responsibility includes managing the day-to-day operation of the local office. Including coordinating the placement of resources when and where necessary as well as maintaining and coordinating logistics with the clients.
• Provided onsite support to clients on Confidential . Responsibilities included troubleshooting and repair of Med Station 2000, Anastasia 3500, and Med Station 2000 Cabinets.
• Responsible for troubleshooting, repair, calibration, operation verification testing, and preventative maintenance of biomedical equipment.
• Products include but not limited to, Infusion pumps, Ventilators, Surgical Microscopes, such as the Ziess model S88.
• Preventative maintenance of client’s Biomedical equipment, where I travel to the client’s site along with coworkers annually and perform preventative maintenance inspections ensuring that electrical safety as well as the operations of the equipment is up to regulatory standards.
• Performing initial check-in to the Health care environment is another important piece of what’s been accomplished as well. Setting up, performing OVP’s, inspecting, and documenting new equipment for Biomed prior to migrating to patient care, which helps both Biomed and venders better manage the equipment.
• Responsibilities also included performing calibrations on Clinical, Industrial, and School audiometers annually.
• Troubleshooting and repair of client’s audiometric devices onsite.
• Providing telephone support and responding to the client’s need in an accurate and timely manner.
• Communication with venders on known issues with resolution time lines and keeping the client’s aware of product updates and repairs when necessary.

Confidential

Field Support Engineer

Responsibilities:

• Handled problem recognition, isolation, resolution and follow-up for routine customer problems including escalating, more complex issues to advanced teams or departments if necessary
• Responded to, evaluate and prioritize assigned service orders, for assistance with hardware, software, networking, customer service and other computer-related technologies
• Interview customers to gather information about problem and lead users through diagnostic procedures to determine source of error or cause of problem
• Perform reactive and proactive preventive maintenance
• Enter all activities in PeopleSoft CRM to maintain data integrity and accurate customer records
• Provide quality technical service in a responsive, empathetic, reliable, patient, resourceful and assured manner
• Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required
• Manage assigned company inventory
• Mentor junior level peers
• Responsible for planning, coordinating and conducting the implementation of service products including (but not limited to) software changes, new product installations and minor repairs at customer locations throughout North America
• Traveled to customer accounts to be the primary interface during service product implementations
• Installs and configures hardware, software, and network products at customer locations
• Managed temporary and third-party employees during implementation of Confidential service products as needed
• Ensures the efficiency, accuracy, and completeness of implementation of Confidential service products
• Conducted biomedical training seminars
• Assist with the revision of lesson plans and training materials to meet new training requirements for end users
• Provide technical presentations at sales meetings and customer locations in support of sales activities
• Escalate customer complaints to Quality and Regulatory Affairs departments to ensure compliance with Food and Drug Administration (FDA) and Medical Device Record (MDR) requirements

Confidential, Houston, Texas

Helpdesk Analyst

Responsibilities:

• Responsible for providing technical support on Windows 2000, Windows XP, Windows 98, and Windows 95 platforms
• Support the configuration of new workstations and troubleshooting of connectivity, network, and application issues to over 3200 network clients
• Support the JD Edwards One World and World applications as well as printing solutions, such as the monitoring and troubleshooting printing on the AS400 and Formscape servers
• Work directly with national carriers such as AT&T, Sprint and Southwestern Bell in troubleshooting T1 line outages to national sites in the US and Canada
• Assist clients by logging into their desktop by way of Proxy software to troubleshoot issues such as DNS, WINS, DHCP, network, printing, directory rights, and file permissions
• Responsible for the management and administration of Track It inventory software.
• Updated help desk procedures and documentation, such as technical standards, new hardware and software, and transitional phase out of old procedures.

Confidential, Houston, Texas

Biomedical Technician / Network Support Technician

Responsibilities:

• Conducted on-site repairs of infusion pumps at patient locations, clinic, and hospital environments
• Responsible for troubleshooting, testing, and repairs of infusion pumps, ventilators, syringe pumps, heart monitors, and assorted NIBP monitoring devices
• Conducted field trips to various hospitals thought-out the US, performing installation of infusion devices as well as performance accuracy and pressure evaluation on pumps before they are distributed to hospital staff and patient care.
• Responsible for the support of hardware and software including MS Office as well as the repairs of server and client workstations.
• Implemented an automated system for tracking each medical device that enters and leaves the facility with reassurance that every device leaves meeting the specs of each client.
• Implemented VPN Tunnel throughout company’s remote offices, thereby creating a more secure network infrastructure as the organization continues to grow.