Project Coordinator / System Administrator Resume

SUMMARY

Proven ability to quickly learn new technologies and custom business applications.
Strong project management, problem solving, communication, and interpersonal skills.
Develop & conduct training for software technology.
Manage and support software systems with a strong focus on business needs.
Excellent skill at facilitating a team - oriented workflow while working independently to maintain a strong focus.
Sales experience with the ability to be client focused.

TECHNICAL SKILLS

Software: Microsoft Office (Excel, Word, PowerPoint, Visio, Outlook) Microsoft Project, Smartsheet, Content Server, Microsoft SharePoint, CA PPM, Daptiv, Epic (Healthcare system), Adobe Acrobat, WebEx, Dropbox, One Drive

PROFESSIONAL EXPERIENCE

Confidential

Project Coordinator / System Administrator

Responsibilities:

Provided day-to-day administrative support for the CA Portfolio Management system for over 300 users with the following job duties:
For the initial implementation in R&D partnered with the project manager on defining the requirements while working with the consultant who provided specific configuration for R&D.
Provided support and training while tracking all user issues for a quick response and capturing other training needs.
Configured updates to resources, projects, objects and security when needed.
Managed and reported on the resources reporting their time working on R&D projects. Provide other reporting requirements as needed from the data in the system.
Served as the point of contact for configuration changes with the CA vendor as well as partnered with IT for the 15.2 upgrade.
Conducted functionality testing with new features and for the data accuracy into the appropriate portlets.
Created detail documentation as new processes or configuration changes were implemented.
Part of a team to identify future functionality for clearer visibility of projects and resources.
Developed and maintain an integrated schedule of resources groups across several R&D projects using Smart sheet.
Provided support for the requirements and trace ability documentation for the Catalyst CRP project.
Assisted in the initiation and approvals of workflows within the Content Server for trace ability.

Confidential

Team Project Manager / Administrator

Responsibilities:

Setup systems and procedures that greatly increased the efficiency of the team of three agents by implementing Top Producer for New Listings to Under Contract to Close transactions along with Buyer Under Contract to Close.
Refined system standards for electronic file storage using Dropbox, OneNote and Dotloop for easy access.
Created a Procedure Manual for the team to welcome new team members who join the team.

Confidential

Project Manager / Project Coordinator

Responsibilities:

Project Manager for Human Resources (Global Compensation Project and Annual Performance Management Process)
Created, managed and distributed reports relating to projects at the Global Enterprise level.
Part of a continuous improvement effort on a cross functional team to streamline the Global Portfolio Reporting package for improved usability and greater visual data insight to risk areas.
Maintained and enhanced project document repository utilizing SharePoint.
Provided support for project managers for the Global Project Management Life Cycle (PMLC) and Software Development Life Cycle (SDLC) methodologies.
Developed and gathered metrics, evaluated and monitored overall project performance with the Project Managers.
Initiated and monitored project team resource allocations and utilization.

Confidential

Project Leader

Responsibilities:

Project Manager for the launch of a new Website, Order Management System and Employee Management System while supported the objectives and developed project plans. Managed project communication and weekly progress reports.
Developed training material for the new Order Management System.
Developed internal documentation standards and tested the launch of the new systems.

Confidential

Epic Credentialed Trainer

Responsibilities:

Developed a thorough conceptual and practical understanding of EPIC clinical software package within healthcare.
Conducted classroom training for the ClinDoc module for Inpatient Nursing, CNA’s and Ancillary staff.
Taught over 60 classes with a student count of approx. 800 students.
Created and edited Lesson Plans, Tips &Tricks and Quick Start Guides for specific workflows.
Provided Go-Live support for Care Managers & Social Workers and the Spiritual Care departments.

Confidential

Realtor and Real Estate Investor

Responsibilities:

While licensed at KW conducted over $4,000,000 in sales with exceptional client service.
Managed all under contract files for the John Hatcher Group. Provided network / software support for the staff.
Established and managed an LLC for real estate investment properties in the state of Florida.

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