SUMMARY:

• 17+ years of extensive experience with Lotus Notes/Domino in a various environment
• Expert in troubleshooting and problem - solving of hardware, software and network
• Excellent ability to work independently and as a team player
• Outstanding interpersonal, communication and leadership skills
• Competent, efficient, highly-organized and customer-oriented
• Proven certified engineer by Confidential and Lotus

TECHNICAL PROFILE:

Operating System: Windows Server NT/2K/ 2003/2008/2012 , Windows 8/7/XP/Vista, Confidential OS/2NetWare 3.x, NetWare 4.x, Banyan Vines, UNIX system V, AIX, Linux, Sun Solaris, z/OS, Linux, VMWare

Application Software: Lotus Notes/Domino, Lotus QuickPlace, Lotus Sametime, Lotus Blackberry Enterprise server, Lotus Notes Traveler, MS Office, MS Poject, MS Exchange 2007/2010/2013 , Outlook 2007/2010/2013 , Visio, Frontbridge Antispam server, Surf Control server, E500/1000 Webshield, Spam Sentinel, Mail Attender, Symantec Enterprise Vault, Remedy, Veritas NetBackup, Confidential Tivoli Storage Manager

Language: Basic, COBOL, FORTRAN, PL/I, C/C++, PowerShell, Exchange Management shell

System: Confidential Netfinity, eServer xSeries, Confidential PC/Laptop, Confidential Proliant Server/PC/Laptop, Dell PowerEdge servers

Network: Token-Ring, Ethernet, TCP/IP, Cisco Router, ISDN, PSTN, WAN

PROFESSIONAL EXPERIENCE:

Senior Network Analyst /Senior Lotus Notes Administrator

Confidential

Responsibilities:

• Upgraded Domino server from version 8.0.2 to 8.5.3 and installed Confidential
• Upgraded all 3rd party software running on Domino, SMS, Signature and Department Calendar
• Maintain Domino R8.5.3 clustered Mail servers, Sametime, BES servers
• Installed Confidential X series server, configured SAN storage and TSM for Toronto and Montreal
• Administer TSM server and perform backup, restore and archive as scheduled
• Working on Exchange migration project with US. Performing a pilot test on local and Confidential machines
• Migrated pilot users to Exchange. AD clean up and created GPOs for Outlook Default settings

Senior Lotus Notes Administrator

Confidential

Responsibilities:

• Maintained 15+ Domino R8.5.2 clustered Mail servers, Sametime, BES, Lotus Notes Traveler server
• Installed Lotus Notes Traveler server and configured mobile devices, iPhone/iPad/Android phones
• Worked on webmail redirection project to perform failover/load balancing for iNotes clients
• Provided Tier 3 support for 3,000 university faculty users and resolved all escalated Notes client issues
• Performed email migration from Linux/UNIX based central mail system to Lotus Notes

Senior Lotus Notes Administrator/ Messaging Architect/BES Administrator

Confidential, New York, New York

Responsibilities:

• Maintained 25+ Domino R7/8 clustered Mail servers, Sametime, BES R4/5 servers in Windows 2003/2008//VMware
• Managed the entire messaging infrastructure in NY and CT, UK, Hong Kong and all other locations worldwide
• Developed and updated Domino infrastructure diagram and wrote Blackberry DR failover test procedure
• Provided capacity planning working with server/storage team to resolve email storage issues caused by SAN failure
• Provided root cause analysis for all Domino Mail/Application/BES server outages and applied hotfix and patches
• Conducted weekly IT infrastructure test and bi-weekly disaster recovery test to failover to DR site in Stamford, CT
• Worked with network/firewall team to resolve complicated SMTP failure/delay issues caused by routing change
• Monitored large mailboxes, ran Mail Attender to maintain and performed weekly maintenance to prevent corruption
• Worked on Email Archiving project and implemented Enterprise Vault to resolve huge mailbox storage issues
• Participated BES 5.0 and 5.01 beta test conducted by RIM focusing on high availability and failover
• Upgraded BES 4.6 to 5.0, migrated all users to 5.0 and resolved post-migration server/users issues
• Performed virus scan and managed spam using Symantec Mail Security for Domino and SpamSentinel software
• Set up Backup retention policy and performed backup/restore as a TSM (Tivoli Storage Manager) administrator
• Worked with server team to revisit and prepare hardware and SAN storage for Exchange 2010 Migration
• Provided 24x7 support for all Domino and BES server problems and escalated user problems

Senior Lotus Notes Administrator / Messaging Architect//Team Lead

Confidential

Responsibilities:

• Consolidated less utilized Windows 2000/2003 Lotus Domino servers in VMware server and SAN to reduce cost
• Installed,maintained and upgraded Domino R4/5/6/7/8 servers on Windows NT/2000/2003, Linux, AS400 and AIX
• Architected and upgraded Domino messaging infrastructure/configuration for Confidential across Canada
• Provided Confidential IT department with infrastructure document, monthly server status report and capacity planning
• Maintained Domino R5.0.13a/6.5.4 clustered Mail/Application servers and BES R4 for Confidential (1600 users)
• Maintained Domino R 6.5.4/7.0.3 clustered Mail/Application/Sametime servers and BES R4 for Empire (1700 users)
• Performed a performance tuning on Lotus Domino R6/7 for windows 2003, Linux Red Hat, zLinux and AIX 5.2.1
• Performed a Domino performance tuning working on a POC(Proof Of Concept) project with Confidential on Lotus Domino R6.5.4 for Linux SuSE SLES 8 and Lotus Domino R7 for Red Hat RHEL 3.4 on zOS and Linux on zSeries
• Provided Tier 3 support monitoring Remedy queue and ensured all escalated problems are resolved within SLAs
• Provided end users, helpdesk and other support teams with technical support documents and conducted user
• Worked with vendors, Confidential, Microsoft and Dell/HP, and other support teams, Data Center, Windows OS, Network and Security team to resolve outstanding problems/issues in order to ensure customer SLAs are met
• Gathered user requirements working with various business units to design Confidential Request Mgmt System)
• Maintained and enhanced Confidential with Confidential Directory server and Finning UK’s LDAP for thousands of web users
• Architected B2C/B2E portal for 60K employees of Air Canada using Confidential WebSphere and SunOne Portal
• Built and maintained Domino ASP Quickplace server for Confidential Project Management team and Scott Paper
• Provided Confidential with a webhosting service for their Incident Management System and performed UAT(User Acceptance Testing) prior to enhancement or design change
• Evaluated third-party Domino products, Unified Messaging and Departmental Calendar for Empire
• Monitored Anti-Virus/Spam-Control servers (SurfCotrol/FrontBridge/E500 Webshield) for Lotus Domino/Notes
• Migrated Lotus Notes Email users, Confidential internal users and Confidential users to MS Exchange through Exchange connector and a 3rd party tool, Address Magic and Transend Migrator (1600 users for each migration)
• Participated 24x7 on-call pager support to meet customer SLAs

Systems Engineer - Network Integration group

Confidential

Responsibilities:

• Developed the inventory system in SQL as DBA working on Children’s Women’s Hospital project
• Installed and maintained FAX server with the email system and Touch PC for Fletcher project
• Performed Y2K compliance testing with Windows 95 and NT on various laptop and desktop

Project Manager/Technical Manager

Confidential

Responsibilities:

• Worked as a project manager of a Confidential enable project for Visual programming tool for Confidential
• Introduced Replic-Action, a database connection tool with Lotus Notes database, to Korea
• Worked as a project manager of Replic-Action localization in Korean
• Connectivity test of Oracle, Sybase, Informix, DB2 with Lotus Notes database using Replic-Action
• Managed 12 technical staff of CASE team, Lotus Notes team and Visual tool team

Technical Architect/ PC Server Specialist

Confidential

Responsibilities:

• Designed systems configuration for 3,000 users of Daewoo IT center on Windows NT, AIX
• Network performance tuning with 2,000 clients running on OS/2, AIX for Confidential
• Performed Bench Mark Test of Confidential PC server comparing with Confidential for Confidential
• Delivered 3,000 PC for Korean Life Insurance on Windows NT and provided 2nd level support
• Worked as a project manager of Confidential Aptiva localization project with Confidential
• Launched Confidential Aptiva and conducted the seminar for 3,000 users

Senior Network Administrator/ Lotus Notes Administrator

Confidential

Responsibilities:

• Built Lotus Notes servers on AIX running on Confidential server for 1,000 clients of Asiana Airline
• Planned MIS budget and setup the configuration of network and telecommunication
• Installed/maintained Windows NT, NetWare, Banyan Vines server, cc:Mail Gateway server,
• Installed/maintained all LAN equipment, cables and CISCO Router to Confidential Hong Kong
• Resolved all complex problems in file servers, Hubs, Routers, Gateways and communication line

Lotus Notes Architect /Technical Manager

Confidential

Responsibilities:

• Introduced Lotus Notes R2.01 to Korea working with Lotus Singapore and Lotus Hong Kong
• Provided consulting service for 2,000 users of Confidential and 3,000 users of Confidential
• Configured Notes servers for thousands of users on Sun SPARC, conducting SI project with Confidential & Confidential
• Conducted Lotus Notes/SmartSuite seminar for 3,000 users and gave them the demonstration
• Launched new products and trained large corporate customers and wrote user manual
• Managed 7 technical staff of systems engineer team and hot line support team