Remote Desktop Support Engineer Resume Richardson, TX - Hire IT People

SUMMARY

Over 12 years experience in database and system administration, desktop support and computer network systems; backed by prestigious industry certifications.
Committed to continuous growth and acquiring higher levels of professional excellence.
Energetic self - starter with extraordinary analytical, organizational, and trouble-shooting skills.

TECHNICAL SKILLS

Networks: LAN/WAN technologies TCP/IP, VPN Switch, router, VPN configurations

Servers: Windows NT/2000/2003 SQL 7.0/2000/2005 SharePoint MS Virtual Server IIS, WIN, DHCP, DNS RAID configurations

Others: Veritas Backup Exec Solid PC/Server hardware background SSL certificate Windows XP/Vista/7/8

PROFESSIONAL EXPERIENCE

Remote Desktop Support Engineer

Confidential, Richardson, TX

Responsibilities:

Desktop onsite/remote support agent to multiple accounts for all applications in virtual and legacy environments. Internal and external customers.
Support to end users for virtual applications: iOS & Android devices, Mac OSX and PCs
Desktop support for VPN connection and apps, Microsoft Office products, SQL and Oracle database connection and configurations, and all other back-office applications.

Confidential, Dallas, TX

Network Administrator

Responsibilities:

Maintenance, improvement and troubleshooting network operations and security (20 servers/150+ Nodes)
Managed system security policies including firewall configurations, user data access, file permissions
Developed and tested disaster recovery plans to ensure business continuity
Desktop support; handled customer service calls and app support to several financial departments.
Maintenance/Installations: Computers, Printers, LAN/WAN, Cisco routers, Catalyst Switches, PIX firewall, VPN concentrator
Developed and documented network topology using Microsoft Visio 2003
Liaison to vendors for supplies, repairs, and maintenance. Evaluated and recommended new programs.
Execution of network relocation plans, and migration of Windows 2003 AD and Exchange 2003
Assisted with Microsoft SQL 7.0, 2000, and 2005 administration
Developed and applied mass installation procedures of Microsoft OS on OEM systems (script and cloning)
Significantly reduced costs by implementing projects and solving difficult issues in-house
Procedural documentations of all network systems and oversaw new employee training