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Odt/pc Technician Resume

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SUMMARY

  • I have more than 15 year’s experience as a PC hardware and network technician in fast paced work environments.
  • I have a strong background in office and engineering workstations and laptop configuration, PC peripheral setup and remote assistance.
  • I am experienced with data and voice cable installation and troubleshooting.
  • I also have experience with user training and procedural documentation.

PROFESSIONAL EXPERIENCE

Confidential

ODT/PC Technician

Responsibilities:

  • Provide on - site PC and output device support
  • Image Workstation and Laptop computers using established guidelines
  • Maintain database and master list of district output devices
  • Configure network output devices and print server print queues
  • Coordinate maintenance calls with third party vendors
  • Troubleshoot network connectivity issues

Confidential

PC Technician

Responsibilities:

  • Answered helpdesk calls for client branch sites and corporate office.
  • Provided on-site support for client branch locations.
  • Imaged desktop and laptop computers using established client guidelines.
  • Tested and configured computer images.
  • Documented software and hardware installation procedures in SharePoint server.

Confidential

PC Technician

Responsibilities:

  • Provided second level on-site support for client convenience stores.
  • Supported POS and store office hardware.
  • Maintained warehouse inventory using established company guidelines.
  • Performed Preventive Maintenance on client store equipment.

Confidential

PC Technician

Responsibilities:

  • Answered helpdesk calls for client branch sites and corporate office.
  • Imaged desktop and laptop computers using established client guidelines.
  • Tested and configured computer images.
  • Tracked tickets in Remedy helpdesk system.
  • Documented software and hardware installation procedures in Sharepoint server.

Confidential

PC/Network Technician

Responsibilities:

  • Configured, installed and maintained office and manufacturing facility computers and network equipment in a Windows 2K and 2K3 domain environment.
  • Conducted training for company personnel in the use of computer systems, network shared folders, and problem reporting system.
  • Installed and maintained office and production facility wired and wireless thin clients in a Windows 2K and 2K3 terminal server environment.
  • Documented procedures for setting up and installing office computers and engineering workstations.
  • Developed and maintained MS Access Database projects.

Confidential

County Technician

Responsibilities:

  • Helped distribute TSX voting machines state wide with proper paperwork.
  • Tested county voting equipment to ensure proper operation.
  • Worked with Carroll County election officials to prepare and support June and November elections and run-off elections.
  • Assisted in rover training in preparation for June and November elections.
  • Assisted other county technicians with election preparation and resolution.

Confidential

PC Analyst

Responsibilities:

  • Installed and maintained office and store computer systems and networks.
  • Assisted office and store personnel with paperwork issues.
  • Worked 24-7 on-call rotation to assist stores with technical and paperwork issues.
  • Processed store information and prepared store reports for use by office personnel.

Confidential

PC Technician

Responsibilities:

  • Installed and maintained campus computer systems and peripherals.
  • Network troubleshooting.
  • Managed the Faculty and Staff Training Lab.
  • Distributed PC hardware and software with appropriate paperwork.

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