Field Operations Technician Resume Denver, CO - Hire IT People

SUMMARY

Experienced Field Operations Technician with 10+ years of experience in high - stress environments along with a strong background within a variety of industries.
Experienced in overseeing hardware/software system setup, troubleshooting technical issues, leading technical vendors, and assisting with complex projects.
Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, co-workers, vendors, and members of management.

AREAS OF EXPERTISE

Field Technical Support
Projection Systems
Network Administration
Strategy Development
Hardware/Software Support
Project Management
Complex Problem Solving
Network Optimization
Process Improvement
Attention to Detail
Staff Management
Troubleshooting Systems

TECHNICAL SKILLS

Windows 10
XP
MS Access
LAN/WAN
DNS
DHCP/Windows Server 2008 - 2012
Microsoft Office Suite 2000 - 2016
Microsoft Exchange
Juniper
Adobe Illustrator
Internet Explorer
Mozilla Firefox
Ghost
MS Active Directory
Skype
Office 365
VPN

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Field Operations Technician

Responsibilities:

Imaged, Install, Configure, Troubleshoot- Compaq 510, 530, 5150, 5750 servers and client PCs using Windows Server,
Install, Configure, Troubleshoot CISCO 2950, 2960 using HyperTerminal
Use a ticket management software to track progress in issues until resolution is resolved
Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directors, storage, L6, LW40, LX33, LX26, LX37 projectors and lenses in accordance with standards and projects or operational requirements
Install, Configured, Troubleshoot DCU Relay boards, Sencore VIP3320, CCMs, ATUs, Sling Box, ECIs
Set up a/v connection for live feed for MET Opera, Live concerts, boxing and events using DLP Christie Projectors
Troubleshoot and replaced equipment on Christie and Dolby sound processors
Install music on hold and music played for theaters restrooms and calls waiting
Provided support for LAN/WAN to connect with Corporate Offices and local sites
Provide IT project support and leadership on new theater installs and special projects
Served as field technical liaison with third party vendors needed for installs, TS
Provide phone Troubleshooting to theater Mg and sound techs when needed.
Remote into servers using Admin rights to assist in Troubleshooting, upgrades, updates
Added and removed sites from DCS and Active Directory
Used and update DS Client
DE install NCM were no longer supporting
Coordinate and track shipments going to sites and new installs
Directly manage several technical and operational functions within a fast-paced environment with a concentration on managing both software and hardware systems going from 40 to over 80 theaters (1,200 auditoriums)
Analyze and troubleshoot technical issues with hardware, software, and network systems in addition to performing system testing and working closely with internal clients
Play a lead role in the set-up of technical systems, monitor the functionality of digital projectors and plasma screens, and perform routine maintenance on a regular basis
Supervise third-party vendors such as Electricians, Cable Runners, and Sound Equipment Support, periodically troubleshoot/test network operations, and ensure data is securely transferred to multiple work locations via internal and external VPN networks
Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously

Confidential

Field Service Technician

Responsibilities:

Coordinated various technical operations which included analyzing and troubleshooting technical issues related to movie theater operations such as POS systems, ticketing systems, and projectors
Provided support during large-scale technical projects, set up support systems, and assist end-users with printers, cabling, and basic technical support

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Field Operations Technician Resume

Denver, CO

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