Receptionist/Admin Coordinator Resume VA - Hire IT People

SUMMARY

Enthusiastic and ambitious years of experience in a variety of industries providing support to senior executives with technical knowledge and strong time management skills.
Skilled at building rapport with diverse individuals while handling complex technical issues.
Vast knowledge of web applications, software, and framework such as MS Office and Apple.
Proven expert in general office management such as taking messages and scheduling appointments for executive support.

TECHNICAL SKILLS

Platforms: Windows 7 / 8, Mac OS, iOS, & Android

Hardware: Dell / HP desktops and notebooks, iPads, iMac, Android Tablets, Printers, & Scanners

Applications: Microsoft Office, Norton / McAfee Anti - virus, Norton/ Symantec Ghost, Norton Internet Security

PROFESSIONAL EXPERIENCE

Receptionist/Admin Coordinator

Confidential, VA

Responsibilities:

Greet visitors and callers, route and resolve information requests.
Supervise support clerical staff.
Review, track and prepare budgets; maintain records and databases.
Coordinate space and office organization; purchase and manage supplies and equipment.
Coordinate office and/or departmental operations.

System Engineer Analyst

Confidential

Responsibilities:

Provides help desk phone support directly to end users.
Facilitates end user interaction by using active listening skills and effective communication strategies.
Employs critical thinking skills to quickly assess end user needs for service and support.
Applies systematic troubleshooting methodology to consistently and accurately diagnose technical problems.
Utilizes available tools, such as Remote Assistance, email, and public technical documentation and guidance to resolve technical problems.
Implements appropriate escalation actions for end user calls that cannot be resolved over the phone using available tools.
Follows up with escalation points of contact to ensure satisfactory resolution of end user technical problems as needed.
Identifies and diffuses challenging end user behavior using established customer service techniques.
Ensures that established Level 1 policies and procedures are followed.
Monitors call volume in ACD system to promote high agent availability and minimal hold times for end users.
Logs call information into the Remedy ticket system for tracking and escalation.
Generates and/or verifies end user contact and location information in Remedy ticket system as needed.
Monitors servers when opening and closing the help desk to ensure network resources are readily available to end users.
Maintains technical skill sets for successful execution of required duties
Works with the Level 1 Support Manager to identify skill gaps in need of reinforcement.
Assists with compiling records and reports as needed to provide updates to stakeholders on the execution of day-to-day and project-based activities

Confidential

Project Coordinator

Responsibilities:

Researching and analyzing public information.
Involves web research within Secretary of States websites, google maps, business websites, and Yelp reviews of a business.
Take research and summarize a conclusion about the type/industry this business is in and make a logical decision.
Communicate with levels above peer group to coordinate tasks using MS Office software.

Confidential

Correctional Officer

Responsibilities:

Provided direct point of contact with customers in a manner that creates a trusting relationship thereby promoting customer retention and loyalty.
Handle payment transactions, and maintain a positive image for Midas.
Explain to customers the service needs necessary for their vehicle.
Use of point-of - sale software to generate estimates and invoices.
Troubleshoot computers/Install new software

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Receptionist/admin Coordinator Resume

VA

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