Network/systems Administrator Resume
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Houston, TX
SUMMARY
- IT Professional seeking position with increasing opportunity which will allow me to fully utilize my support, troubleshooting, and problem solving skills while maximizing productivity
TECHNICAL SKILLS
- Migration
- Windows Vista/XP/7/8/10
- Networking
- VMware
- Lotus Notes
- MS Office
- Active Directory
- ServiceNow
- Remedy ticketing
- Soft/hardware install/removal
- Security Procedures
- Troubleshooting
- User Support
PROFESSIONAL EXPERIENCE
Confidential, Houston, TX
Network/Systems Administrator
Responsibilities:
- Supported end users and local IT equipment
- Provided network support for switches, routers, patch panels and wall ports
- Updated, configured and supported iPhones and iPads as well as their applications
- Provided telecom support to maintain, update and replace Cisco IP phones
- Supported the migration from Lotus Notes to Outlook
- Installed and maintained specialized MS Office add - ins
- Ghosting/imaging
- Desktop Support
Confidential
Desktop Support Specialist
Responsibilities:
- Assist clients with password resets (SSO, LAN, Proprietary applications)
- Troubleshooting client issues via phone or email
- Remote connect with Lync 2010
- Monitor and update an application specialist chat to communicate or inform clients of systematic issues
Confidential
Computer Technician
Responsibilities:
- Placed in charge of other contract employees to help organize daily work flow
- Completed desktop software setup for users
- Hardware installation and removal
- Was the liason between help desk and VIPs.