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Network/systems Administrator Resume

4.00/5 (Submit Your Rating)

Houston, TX

SUMMARY

  • IT Professional seeking position with increasing opportunity which will allow me to fully utilize my support, troubleshooting, and problem solving skills while maximizing productivity

TECHNICAL SKILLS

  • Migration
  • Windows Vista/XP/7/8/10
  • Networking
  • VMware
  • Lotus Notes
  • MS Office
  • Active Directory
  • ServiceNow
  • Remedy ticketing
  • Soft/hardware install/removal
  • Security Procedures
  • Troubleshooting
  • User Support

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Network/Systems Administrator

Responsibilities:

  • Supported end users and local IT equipment
  • Provided network support for switches, routers, patch panels and wall ports
  • Updated, configured and supported iPhones and iPads as well as their applications
  • Provided telecom support to maintain, update and replace Cisco IP phones
  • Supported the migration from Lotus Notes to Outlook
  • Installed and maintained specialized MS Office add - ins
  • Ghosting/imaging
  • Desktop Support

Confidential

Desktop Support Specialist

Responsibilities:

  • Assist clients with password resets (SSO, LAN, Proprietary applications)
  • Troubleshooting client issues via phone or email
  • Remote connect with Lync 2010
  • Monitor and update an application specialist chat to communicate or inform clients of systematic issues

Confidential

Computer Technician

Responsibilities:

  • Placed in charge of other contract employees to help organize daily work flow
  • Completed desktop software setup for users
  • Hardware installation and removal
  • Was the liason between help desk and VIPs.

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