Systems Administrator/ Information Technology Support Specialist Resume Albany, GA - Hire IT People

SUMMARY:

Accomplished Systems Administrator with a history of maximizing security, quality, productivity, and cost - efficiency with system and network solutions.
Perform well in multi-task environments, providing technical support and systems administration.
Adept at fostering communication between technicians and management.
Enabled organizations to achieve business goals with minimal downtime.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows Server (NT 4.0, 2000, 2003, 2008, 2008 R2, 2012, and 2012 R2), Microsoft Exchange (5.5, 2000, 2003, and 2010), Windows Workstation OS (2.11, 3.11, 95, NT 4.0, 98, 2000, ME, XP, Vista, 7, 8, 8.1, and 10), Citrix Presentation, Citrix XenApp, VMware VSphere/ESXi (4.1, 5.1, and 5.5), VMware Workstation (3, 4, 5, 6, 7, and 8)

Software: Microsoft Office (97, 2000, XP, 2003, 2007, 2010, 2013, and 2016)

Mobile Platforms: Apple, Android, and Blackberry

Storage: ExaGrid Disk to Disk, Dell EqualLogic iSCSI storage arrays

Back-up & Antivirus: Symantec Backup Exec (8, 10, 12.5, and 2010 R3) with HP and Quantum Tape Backup Devices (DDS3, DLT, SDLT, LTO2, 3, 4, and 5), Veeam Backup (6, 7, 8, 9), Trend Micro Office Scan and Server Protect suites

Networking: Cisco PIX and ASA Firewalls, Snort Intrusion Monitoring, SurfControl and WebSense Web Monitoring Platforms, Paessler PRTG Network Monitor, and Cisco, D-Link, Linksys, EnGenius, and NetGear Wireless Networking Devices

PROFESSIONAL EXPERIENCE:

Confidential, Albany, GA

Systems Administrator/ Information Technology Support Specialist

Responsibilities:

Managed daily operations of IT infrastructure, achieving 99.99% uptime, resolving technical support cases, and responding to questions from technical staff and user community.
Maintained a corporate datacenter with 50+ physical Windows servers and 2 Dell VMware virtualization clusters hosting 150+ Windows servers.
Performed administration of: Windows servers, Windows workstations, Exchange, including set-up, installation, OS patching, data back-up, user account management, and access control.
Ensured hardware and business equipment were properly maintained and fully operational.
Handled WAN and LAN connectivity issues, public and private IP assignments, and DNS changes.
Assessed business needs and identified ways to optimize operations.
Established and maintained campus network supporting 4 office buildings, 150 employees, 1,000+ clients, and a corporate data center. Supported 15 to 20 remote offices worldwide, including offices in South America and Europe.
Managed communications hardware/software, which involved implementation and support of video teleconferences systems, IP-based phone and conference systems, and mobile phones.
Improved security and quality by providing ongoing Exchange Server email quality control and LAN intrusion detection monitoring.

Confidential, Albany, GA

Systems Support Specialist

Responsibilities:

Supported several businesses in the Albany covering workstation, server, and printer issues.
Maintained operations of Windows Server/Workstation platforms. Installed and configured network and desktop hardware.
Diagnosed and resolved issues. Identified trends of technical problems and presented solutions.
Implemented a wide array of peripherals. Performed routine back-ups, upgrades, maintenance, and data recovery solutions.

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Systems Administrator/ Information Technology Support Specialist Resume

Albany, GA

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