SUMMARY:

• Proven track record of delivering results and accomplishing goals against severe odds. Highly skilled at streamlining, and developing and executing strategies/tactics to accomplish goals.
• Decision - maker, successful problem-solver, remover of barriers, expeditor. Unique “outside the box” thinker with a strong sense of intuition, creativity, and visionary skills.
• Possess professionalism to direct, participate, and execute high level business affairs. Works independently and with skilled specialist to complete tasks and assignments requiring considerable judgment and initiative.
• Became technically knowledgeable of customers IT and business environment. Developed close working relationship with customer and vendor technical staff.
• Can travel any place, at any time, including adverse conditions, relocating on short notice to support assignment. Ability to work anytime. Can stay cool under any circumstance. Install and troubleshoot different networks, including Local Area Networks, Wide Area Networks and Wireless Networks.
• Install, troubleshoot and upgrade hardware and applications, including Windows Servers, Active Directory, Backup Applications, Anti-virus Support Microsoft Business Applications, including MS Word, Excel, PowerPoint.
• Excellent understanding of Networking concepts, Workgroups and Domains. Manage all aspects of data backup systems, including capacity planning, offsite storage, maintenance and monitoring of tape libraries, and enterprise backup systems.
• TCP/IP protocol and IP Sub netting,. Install and configure Windows Server 2003, 2008.Quick learner. Works well individually and as part of a team.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Service Engineering

Responsibilities:

• Detect, analyze, and defend against network penetration, Execute Intrusion Detection/Prevention System
• Install Firewalls: application gateways and Access Control List based packet filters
• Configure and handle crypto-capable routers and
• Propose, plan, experiment and implement robust authentication mechanisms - both network and host based.
• Gather, interpret, and analyze data in forensic security investigations
• Perform initial hardware/software problem analysis, identification, and troubleshooting using Linux command lines
• Assist in identifying, recommending and implementing new processes or amendments to current ones to improve team functionality and service provision to customers
• Review network documentation against regulatory & security standards, best practices and company requirements
• Recommend and implement Network security for customer as a service
• Break fixes servers for different sites

Confidential

Data Center Technician / Lead NOC Technician

Responsibilities:

• I interact frequently with technical support, service provisioning and sales teams; also I work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks.
• Operated and monitored tapes, obtained, loaded and unloaded magnetic tapes.
• Informed to application support analyst regarding any issue and ensured problems must timely be resolved Examined and monitored of Open view and Patrol console on system connectivity. Organized, scheduled and performed equipment maintenance routines and operational tests.
• Maintained an inventory of all incoming and outgoing tapes and equipment.
• Initiated and updated trouble tickets, created and communicated scheduled maintenance alerts and service interruption notifications.
• Maintained daily logs identifying activities, task, alerts and problems in the data center. Monitored and escalated outages and security threats identified in logs and monitoring systems.
• Loading scratch tapes to ATL Door depending on the request, also loading the cleaning tapes when are expired. Escorting al the vendors to data center .Running the monthly compare for all incoming and outgoing and the offsite tapes.
• I did destruction process for tapes.
• Install cabling between network switches and network servers.
• Use Unix command lines to troubleshoot network connectivity
• Experience with CAT5/6 cable builds, Fiber optic, cable talk # 38 port
• Analyze and design new server and storage.
• Maintain WAN network utilities utilizing HP open view Optimize LAN using performance reports and monitoring applications in 24/7 environment. Support remote location with net access internet VPN .
• Manage 3 Network Technician and 2 PC Technician. Interact with offsite vendor to ensure tapes delivered to and received from vendor are prepared, secure tapes. Processing all the daily activities on ETOC.
• Create activity report and updating the Seibel request. Key Responsibilities:

Confidential

Technician II

Responsibilities:

• Assist the computer lab users with internet access and MS Office applications.
• Responsible for troubleshooting and resolving all issues related to the network and the printers.
• Train new computer users on how to create email accounts and basic computer security measures.

Confidential

Datacenter Technician

Responsibilities:

• Assist the computer lab with internet access and MS Office applications .Responsible for troubleshooting and resolving all issues related to the network and printers
• Responsible for troubleshooting and repairing all hardware and software issue. Troubleshooting network connectivity and printers, PC and laptop hardware in new computer users on how to create email.
• Providing customer break fix (hardware repair) for designated equipment (laptops, desktops & printers)
• Responsible for control and return of assets and inventory,

Confidential

Specialist II System Administrator IT

Responsibilities:

• Assisted desktop with the group policies applications and desktop, installation and office hardware.
• Installation wireless access points and setting configurations for the new installation. Upgraded operating system to server. Installed and maintained department’s equipment’s.
• I am monitoring and maintaining technology for maximum access, which includes Connecting and setting up hardware, installing work stations also loading all necessary software Providing network access and connectivity to the staff Monitoring security
• I ensuring that lock out programs are installed, troubleshooting all issues in a timely manner troubleshooting network operating system, software and hardware working with a ticketing system and create documentation for new processes maintaining an updated inventory of software,
• Hardware and resources responsible for troubleshooting and repairing all hardware and software issues experience troubleshooting network connectivity and printers.

Team Lead Data Center

Confidential

Responsibilities:

• Managed all store operations including sales, inventory and marketing. Responsible for scheduling and performance review of 200 employees.
• Place orders through computer software related to our vendors, maintain a weekly purchases journal and control the spending using Excel spreadsheet. Maintain a monthly inventory of our department using Excel, receive the merchandise and make sure there isn’t a shortage or any missed order.
• Follow all the safety guideline of the company in order to avoid any accident for the safety of all employees. Operated on UNIX System Pre ordered the merchandise. Attended Customers as needed and restock the merchandise, and manage more than 200 workers on site.