Senior Project Engineer Resume

TECHNICAL SKILLS

Languages: C, C++, VB 6.0, HTML, java
Operating Systems Support: Solaris 10, Linux 6.x, Windows Server 2003/2008/2012
Hardware Support: Oracle - Sun, HP, Dell
Software: Familiar with MS Office, SQL
Awareness: VM Ware, Storage, Networking & Database.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Engineer

Responsibilities:

Responsible for Implementation/ Support of Avaya Infra mentioned above.
Responsible for providing Impact Analysis of the Change/Issues.
Handling Day to Day Incidents & Troubleshooting of Various issues.
Responsible for Configuration & Issue Troubleshooting within defined SLA & timelines.
Responsible for providing analysis to customer on P1/P2 cases.
Responsible for providing report Analysis for continuous improved performance of contact center.
Taking care of day to day issues & ensuring closure of same within SLA defined.
Understanding day to day and new requirement of Business team & working on same.
Maintaining Backups of all Avaya Products which include Avaya Servers, CM, CMS, AES and ACRs etc.
Mentoring of L1/L2 team members for the smooth operations of the day to day activities.