Managed Services Manager/IT Consultant Resume Neptune, NJ - Hire IT People

SUMMARY

Track record of performance in the design, development, and delivery of cost - effective, high-performance technology solutions to meet challenging business demands.
Extensive experience in handling onsite and remote end user support of a wide variety of systems and applications.
Accomplished network administrator and project manager with extensive experience in LAN/WAN administration, helpdesk management, and database software applications.
Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction.
Skilled team leader and trainer with a track record of directing direct multiple tasks effectively to ensure on target completion of all deliverables.
Outstanding interpersonal and communication strengths leveraged to train users, troubleshoot system issues, and ensure total client satisfaction.

TECHNICAL SKILLS

Operating Systems: Windows 2012 Server, Windows 2008 Server/Small Business, Windows Small Business/Exchange 2003, Windows 2000 Server/Professional, Windows NT Server/Workstation, Windows 7/8/10, Windows 98, Windows 95, MS - DOS, Windows networking
Software / Applications / Tools: ConnectWise CRM, N-Central Service Automation Platform, OpsGenie, IT Glue, Datto backup systems, VMware implementation, Hosted Services integration, Backup Exec, Veeam, Veeam, Intronis, WordPerfect, Novell Netware 3.12-5.0, Banyan Vines, HTML, JavaScript, CGI scripts, PHP, WordPress, Cold Fusion 2.0-10.0, Web server software(Netscape, Microsoft IIs, Apache). ODBC connectivity, MS SQL, MySQL, MS Access, Watchguard, Sonicwall Firewall, CISCO Firewall, Proxy servers, Enterprise Fax systems, Rightfax, Zetafax
Hardware: HP servers. Dell servers,Blade servers, Various PC and Mac computers, Concurrent 3200 series, DEC VAX 8600, Burroughs B195, IBM3033u, IBM personal computers, VMS.

PROFESSIONAL EXPERIENCE

Confidential, Neptune, NJ

Managed Services Manager/IT Consultant

Responsibilities:

Troubleshoot and maintain helpdesk/CRM system, perform upgrades on infrastructure servers and VMWARE systems, new installs and administrating hosted services.
Automate on-call system for managed services to ensure streamlined operation of the IT Department is in alignment with the business objectives.
Formulate SOP’s documents for training staff in PSA, Remote Control, Documentation software, and procedures for notifying clients after hours.

Confidential, Little Silver, NJ

Principle Partner

Responsibilities:

Closely monitored and managed network operations to achieve operational excellence in the areas of release, configuration, change, problem, and incident across all network and security services.
Performed and maintained daily network operations, including backups, PC/Server upgrades, and configurations

Confidential, Marlboro, NJ

IT Manager

Responsibilities:

Performed backup and server maintenance, PC diagnostics, upgrades, and network administration.
Created SQL scripts for the inventory/order control software system Enspire.
Supported two international offices in Canada and China, responding to after-hour issues from remote locations.
Identified opportunities for improving service delivery methods and procedures with end users and supervisors to make IT a more efficient department.

Confidential, Belmar, NJ

Owner/Operator

Responsibilities:

Performed Cold Fusion web application programming, web server design and installation, and internet connectivity installation and design, including e-mail connectivity.
Hosted all web pages in-house, and maintained servers, routers, and email in an ISP capacity.
Worked with other functional IT areas on project related activities with multiple contractors using various applications, such as Java, VB, Cold Fusion, and C++.
Designed, maintained, and hosted LIVE Web Cam for Belmar St. Patrick’s Day parade.