Technology Manager Resume Tysons Corner, Virginia - Hire IT People

SUMMARY:

Information technology professional with an extensive background in the development, maintenance and management of large and small computer systems for a variety of clients. Proven ability to manage large projects through excellent attention to detail and strong organization skills. Solid record of of improving network efficiency, reliability, and accessibility for maximum user benefit.

PROFESSIONAL EXPERIENCE:

Confidential, Tysons Corner, Virginia

Technology Manager

Responsibilities:

First line support for attorneys and staff, including, but not limited to Intellectual Property colleagues;
Ensuring required Confidential ( Confidential ) requirements regarding the filing of documents were met and Confidential supported software was at the proper revision level;
Supported the IP docketing department to ensure docketing software was up to date and docketing personnel had appropriate ;
Evaluate resolutions and explore methods to prevent future problems; report findings to home office IT department for further technology updates/upgrades, if necessary
Respond to incoming help requests from end users via telephone, in person and via remote access;
Build relationships and elicit problem details from end users;
Apply diagnostic utilities to aid in troubleshooting software and hardware issues; access software updates, drivers, knowledge bases, and resources on the Internet as tools in problem resolution;
Identify and learn appropriate software and hardware used and supported by the firm;
Perform hands - on fixes at the desktop level, including installing and upgrading software, and configuring systems and applications; test fixes to ensure problem has been adequately resolved; perform post-resolution follow-ups with end users; develop help sheets for end users;
Maintain records of computer, telephony and server hardware software;
Provide one-on-one for all staff and attorneys.

Confidential, Manassas, Virginia

Information Technology Manager

Responsibilities:

Managed complete conversion of an Confidential AS/400 CISC to RISC including all operating systems, applications and hardware with no unexpected loss of service through expert coordination of all technical personnel, vendors and City financial and non-financial employees;
Successfully upgraded from Novell NetWare 4.x to 5.x with restructuring of Confidential on the 5.x server;
Maximized use of rigidly-enforced $850,000 annual budget in support of over 250 City employees through careful strategic planning to ensure that all operational and upgrade requirements were met;
Demonstrated ability to manage technical staff through comprehensive orientation and dynamic follow-up; mentor support staff and provide access to technical ; conduct weekly staff meetings to facilitate knowledge transfer.

Confidential, Fairfax, Virginia

Manager, Information Systems & Technical Support

Responsibilities:

Delivered technical expertise and systems support through hands-on leadership of four international and one local technology staff member for this translation software development company that has ceased all operations.

Confidential, McLean, Virginia

Information Systems Manager

Responsibilities:

Provided the technical leadership necessary to drive productivity-enhancing communication and collaboration between the 75 attorneys and their support teams at this construction litigation firm with offices.
Completed all technology evaluations in support of annual budget development and execution.
Researched needs and solutions, developed the architecture, solicited/evaluated quotes and managed all phases of implementation of this $1 million project to install the firm's first local area network, including extensive consultation with firm employees in all positions on final software selection.
Required and supervised formal computer of all employees to minimize long-term support needs.

Confidential, Washington, DC

Network Administrator

Responsibilities:

Designed, developed, and implemented NetWare directory services for all personnel to replace legacy systems that focused exclusively on financial reporting requirements.
Increased productivity of every employee with introduction of the first e-mail document sharing, time-entry and Lexis/Westlaw research capabilities in a fault-tolerant hardware replicated environment.
Ensured maximization of technology resources with delivery of extensive software and hardware to technical and non-technical personnel, including classes on fundamentals and application use.

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Technology Manager Resume

Tysons Corner, VirginiA

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