Network Field Technician Resume

SUMMARY:

A professional field technician with proven experience in technical and customer support service; knowledge in application system programming, diagnosis and development.
Technically skilled in general construction, including the installation of cables and cable support systems.
Honest, creative, dependable, hardworking and results - oriented; handle multiple tasks effectively.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Network Field Technician

Responsibilities:

Installed server room equipment racks and terminated all media to server room cabinets
Routed and terminated network CAT 5 and Fiber Optic cable bundles and raceways
Configured and maintained DHCP, DNS, FTP services
Installed, configured, upgraded and troubleshoot Cisco route switch hardware
Monitored and optimized overall network performance
Determined the appropriate test configurations, prior to testing customer hardware
Reviewed test data to determine out of specification anomaly or failures
Executed mechanical and electrical tests on battery modules and cells
Researched and observed various local codes and ordinances

Confidential, Brooklyn, NY

Technical Specialist

Responsibilities:

Plan routing and install cable support systems in commercial and residential buildings
Create pathways for the installation of fiber optic cable, using micro duct
Cut, mount and install conduits at high elevations
Use hand tools, power tools and powered equipment
Assist with all aspects of the projects as directed by the project manager

Confidential, Brooklyn, NY

Sales Representative

Responsibilities:

Recommend merchandise and service packages based on sales goals
Advise customers on correct utilization and recommended care of their purchased merchandise
Provide accurate information to all clients regarding credit terms, trade-in allowances, warranties and delivery dates
Received high remarks on all customer satisfaction surveys

Confidential, Huntington, NY

Technical Support

Responsibilities:

Identified and qualified customers' concerns and requirements
Provided accurate information to clients on products and services
Installed and configured the latest hardware and all peripherals
Performed diagnosis to identify hardware and software issues and provided quality solutions
Performed the approved manufacturer's repair procedures
Repaired and performed PC and Confidential hardware and software
Won rewards for having top sales in months.
Received high remarks on all customer satisfaction surveys

Confidential, Floral Park, NY

Bookkeeper

Verified, allocated, and posted details of business transactions to subsidiary accounts
Summarized details in separate ledgers or computer files and transferred data to general ledger
Reconciled and balanced accounts

Confidential, Huntington, NY

Technical Support

Responsibilities:

Ensured that appropriate corrections were performed to resolve customers' complaints
Followed up with customers to ensure that these issues were resolved to their complete satisfaction
Created a complaint management system
Addressed customer transactions in real time, working with multiple software applications
Created a "Wanted List" of customers' requirements and contacted these customers when requested item was available
Obtained highest scores on customer satisfaction survey

Confidential, Levittown, NY

Customer Service

Responsibilities:

Consulted with customers on their communication needs
Recommended improvements in products, packaging, shipping, service, and billing methods
Executed floor moves, merchandising, and display maintenance