Sr. Software Support Engineer Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Sr. Software Support Engineer

Confidential

Responsibilities:

Solely responsible for analysis, problem determination and resolution for all z/OS SVCDUMPs
Performed remote on-call support in group rotation

Sr. Systems Engineer

Confidential

Responsibilities:

Reviewed team members' coding fixes for standards and accuracy
Supported and compiled with project management policies, practices, and methodologies
Determined root-causes, composed, and tested self-written coding fixes
Responded immediately to production customer issues, recommended alternative actions and provided workaround solutions
Volunteered for and participated in run DB2 Tools disaster recovery testing and joined the CA-IPCS innovation team
Provided timely and accurate progress information for project status reports using Agile methodology

Systems Analyst

Confidential

Responsibilities:

Assisted with IBM hardware equipment installation
Troubleshot customer problems, provided workarounds, composed and unit tested solutions
Participated on a task force team that created and developed a disaster recovery site, responsible for CICS.

Sr. CICS Systems Programmer

Confidential

Responsibilities:

Provided 24x7 on-call support
IBM Certified as an AIX/6000 System User
SHARE speaker regarding CICS and its use of the MVS Logger and Coupling Facility
Worked onsite with IBM in evaluating XRF.