Credit Analyst Resume Newark, Delaware - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Newark, Delaware

Credit Analyst

Responsibilities:

Financial/credit risk analysis for lending credit
Authority to lend up to $100,000
Credit line increases/decrease/closures/re - openings/balance transfers
Information Systems: CLMS, IDCP, Intercept, Sharepoint
Telephone Customer Service: Inbound/Outbound
Special Skills: risk analysis of Transunion credit bureau report/ Confidential bank statements (checking/savings accounts)

Confidential

Remote Services Technician

Responsibilities:

Tier 2-level, telephonic receipt, resolution, and escalation of incoming internet users’ problem-calls relating to wireless connectivity
4 tickets per hour/32 tickets per day
Manipulation of wireless network security (firewall rules, router configuration, access control lists, port security, DMZ, NAT)
Implementation of wireless network protocols (DNS, TCP/IP, SSL, HTTP/HTTPS, SNMP, IPSec, ICMP, WPA, WPA2, WEP, MAC filter, SSID broadcast, TKIP, antenna placement)
Malware identification (adware, virus, worms, spyware, rootkits, phishing)
Wireless attack identification (war driving, packet sniffing)
Hardening (disabling unnecessary services/accounts, password protection)
Access control/identity management (user-assigned privileges, password complexity/lockout/recovery)
Host security (antivirus, antispyware, popup blockers)

Confidential

Remote Services Technician

Responsibilities:

System access validation and problem analysis, resolution, and reporting via QuickBase
Navigation of Citrix and Salesforce applications for research of client-case relevant information
Live-call listening and customer-needs’ identification, analysis, and optimal resolution
Performance met corporate benchmark metrics: 85% production rate, 85% training performance rate, 65% customer satisfaction rate, 90% contact resolution, After-Call-Wait time (under 1 minute), reasonable Average Handling Time
Tools: Citrix, Salesforce production, CSR tool (from Salesforce), EFE Tool (from Salesforce), Privacy Tool (from Salesforce), QuickBase, Webserve, IC Client Production, IC Client Production, IC Client Training, TurboTax University, Intuit Learning Network
Access control/identity management (user-assigned privileges, password complexity/lockout/recovery)
Host security (antivirus, antispyware, popup blockers)

Confidential

Substitute Teacher

Responsibilities:

Monitored student performance in various classroom settings
Executed school’s lesson plans
Implemented own personal lesson plans
Managed educational databases (attendance, grades, reports)
Developed educational resources (PowerPoints, Outlines, etc.)
Provided qualitative and quantitative feedback on short-term and long-term assignments