Technical Support Engineer Resume Raleigh, NC - Hire IT People

OBJECTIVE:

To maintain a position where my experience and training will be used to benefit my employer and myself, while learning new technologies and achieving career growth.

TECHNICAL SKILLS

Qualifications: Accustomed to working in a multi tier environment, maintaining high quality standards; utilizing excellent written and oral communication skills, problem resolution; able to deliver the required Service Level Agreements.

Software: Windows 2000, Microsoft Word, Excel, PowerPoint, Access, Outlook Express; Visual Basic 2010; C++; Web design (html and css); MIS; DHCP, TCP/IP, Infoblox, Database and File systems; Modern Systems Analysis and Design; Spectrum Access Server; Airwave Management Platform (Wireless); BMC Remedy; Juno Pulse, SQL Server 2012, Salesforce, Internet proficient.

PROFESSIONAL EXPERIENCE

Technical Support Engineer

Confidential, Raleigh, NC

Responsibilities:

Analysis, design, implementation and testing of software sub - systems
Manage deliverables in identifiable schedules
Find and troubleshoot product defects within the application and client server environments of the IEE product.
Support application use and deployment within SQL 2012 and a little Oracle.
Present and implement solutions to users, vendors, technical and business representatives.
Communicates directly with customers on a daily basis at all with working levels within customer organizations and within Confidential .
Logs issues, tracks progress and updates the customer, the department’s involved and internal/external management.
Creates and updates business requirements and technical specifications to meet the business needs.

Network Operations Analyst

Confidential, Research Triangle Park, NC

Responsibilities:

Proactively monitor, analyze and troubleshoot network problems within the operations center utilizing Network Management and monitoring tools and Spectrum to ensure network availability.
Analyze and resolve customer support requests involving integration or configuration related issues.
Provide user support services; including installation, configuration, troubleshooting, in response to user requirements, while using Infoblox to connect devices to the network.
Monitor/update support requests and problems via BMC Remedy; provide solutions to problems; providing turnover to oncoming support staff for those unresolved issues.
Coordinate and escalate issues to the next level of support as appropriate.
Manage the Active Directory, Group Policies, DNS, DHCP, WINS and TCP/IP, configure, maintain and support the domain levels, backup and recovery of domain controllers.
Able to communicate effectively while working with offshore support to resolve local issues.

Secretary/Clerical Associate IIB

Confidential, NY

Responsibilities:

Provide executive-level administrative support to the Director of Security and a staff of fifteen with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
Plan and coordinate conferences and develop presentations for related on- and off-site meetings.
Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

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Technical Support Engineer Resume

Raleigh, NC

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