SUMMARY

• He is a multifaceted, productive self - starter with a strong work ethic.
• An IT professional with 8+ years of experience supporting executives, sales and other team members to improve internal and external operations for large and small businesses.
• Proven experience in storage, networking, hardware, software, troubleshooting operating systems, incident management, PC assembly, system migration, technical support, and working in a data center.

TECHNICAL SKILLS

Tools: Microsoft Office, SCOM, SharePoint, Nagios, Keynote, Solarwinds, Infinera, CRM, Symantec NetBackup, SDE, Netvault, iSeries AS/400, Aspect, Cordell, Trace, CheetahXD, CheetahNet, Remedy, BMC, StorageTrek, PC’s, Laptops, Office Communicator, Lync, TES, Active Directory, RDP, Microsoft Exchange, Dell servers, Pingdom, Cisco networking, Adage, Allpoints, Formviewer, PuTTY, SecureCRT, Fortinet, TeamViewerFileZilla Server,Incident Management, VMware vSphere, Vmware Workstation, PrintFleet, PageTrac, Printers, NetScaler Load Balancer, NAS, SAN, Shared Performance, SnapDrive, Netapp Config Advisor, Netapp SnapDrive, NetApp Synergy, Netapp Interoperability Matrix, Netapp System Manager, 7-Mode Transition Tool, OnCommand Workflow Automation, FlexPod and FlashStack and Cacti

Operating Systems: Windows 2008\2003\8\7\XP, Citrix XEN App6, VMware, NetApp Clustered Data ONTAP, NetApp 7-Mode, Pure Storage Purtiy, Dell Compellant, Dell Networking OS 9 and Cisco IOS

PROFESSIONAL EXPERIENCE

Confidential

Storage Engineer

Responsibilities:

• Racked and cabled storage, switches blade chassis, and servers. FC and NAS
• Configured and installed Pure Storage model FA450 and Flash Array M20
• Installed and configured Ontap with NAS and SAN storage
• Gained four NetApp Certifications in Clustered Data ONTAP and 7-Mode
• Completed NetApp Professional Services Academy
• Preformed health checks on multiple ONTAP systems
• Configured HBAs, WWPNs, LUNs. Using Brocade Network Fabric OS CLI for zoning
• Configured Cisco Nexus and UCS to complete a FlexPod build
• Configured Cisco 4431 Integrated Services Routers and Cisco 5516 ASA's
• Created Port Channels, VSANs, configured EIGRP and BGP environments
• Configured and installed a pair of FAS2552 with the NetApp Data ONTAP 7-Mode operation system
• Ontap storage/server replication protection using SnapManager, SnapVault and SnapMirror, HA and MPIO
• Installed and configured SnapDrive
• Installed and deployed many Dell Workstations
• Troubleshot printers, Active Directory and Microsoft Exchange for a client
• Diagrammed Cisco, Dell, Brocade and NetApp equipment and connections in Visio
• Made documentation of a completed installation that included configuration, wires connections in diagram and a how to use guide
• Configured an environment for a new setup of Solarwinds
• Setup and deployed over 500 Cisco IP desktop phones
• Provide senior level support for a client with multiple VMware Horizon desktop environments and Netapp Hardware
• Provided senior level network support for an IP telecom company with branches in multiple countries. With over 100 Cisco devices and Dell servers.

Confidential

Data Center Engineer

Responsibilities:

• Monitored enterprise wide networks, systems and applications
• Quickly escalated and communicated issue to system owners via Outlook, Lync or by telephone
• Worked with multiple 3rd party vendors on software and server issues, such Microsoft, HP, Honeywell, Symantec and EMC
• Maintained and enforced Customer Support SLAs in consultation with end users to establish problem resolution expectations and time frames
• Established regular communication with IT management and the business regarding the status of incident tickets and adherence to the incident management process.
• Documented issues and provided detailed time lines of incidents and reported outages using Pingdom
• Coordinated and operated conference bridges for outages or maintenance issues
• Removed servers from the NetScaler Load Balancer to perform multiple tasks
• Used PuTTY to log into the Linux/Unix box to stop and restart services
• Reported daily on key performance issues and logged them using SharePoint
• Used network monitoring tools such as Nagios, System Center Operations Manager (SCOM), Keynote, and Solarwinds
• Performed tape rotation using Symantec NetBackup software and StorageTrek for our NAS storage system.
• Used the SDE (Service Desk Express) ticketing system to document and track website and server performance issues
• Used Trace to ensure the daily MLS (Multiple Listing Service) listing were updated for data aggregation
• Collaborates with other teams to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
• Used Windows 2008 Active Directory for password resets and account lockouts

Confidential

Help Desk Technician

Responsibilities:

• Troubleshot problems and performed root cause analysis quick to adhere by our five minute SLA
• Used VMWare for disc space allocation and load balancing
• Answered, recorded, solved, and tracked calls/requests from internal and external customers
• Produced and provided operational and service level reports to internal or external customers.
• Provided mentoring for functional teams to ensure that process guidelines are understood and followed.
• Analyzed and reported statistical data and trends relating to SLA compliance’s and operational effectiveness.
• Identified, troubleshot and resolved system hardware and software problems
• Effectively lead, communicated, and managed the conference bridge line between critical parties involved during critical outages
• Provided point of contact for process related questions
• Troubleshot programs Citrix XEN App6 Environment, AllPoints, Adage, and Formviewer
• Troubleshot Windows Outlook 2010, Excel 2010, Word 2010, SmartSell, CRM, Dynamics AX, Shared Performance, SmartWeb, Smart Desk and more
• Troubleshot and resolved network printer issues
• Created and terminated accounts in Windows Active Directory 2008 and Microsoft Exchange 2008
• Used the TES Ticketing System to track users and performance issues
• Used Netvault and iSeries AS/400 for our tape backups
• Wrote documentation and updated our knowledge base

Confidential

Technology Specialist

Responsibilities:

• Experience in selling software management products
• Managed print software FMAudit, Print Fleet and PageTrac
• Experience with Print Management Solutions
• Installed print management software on customers premises
• Experience with copiers and printers
• Experience with Windows 7 Professional and Windows 8