SUMMARY

• I am looking for opportunities to apply proven experience partnered with a dogged mentality to “make everything better.”
• Mature enough to bring unbiased ethical understanding and wisdom, but young enough to think outside the box as we work towards process improvement and organizational growth.
• Analytical, creative, detail oriented, technical, and comfortable communicating with peers of all walks.
• I transition well into many diverse roles and quickly excel amongst my colleagues.
• I attribute my success to efficient organization, passionate dedication, and ownership quality of work. OCD and Motivated, standard

PROFESSIONAL EXPERIENCE

Confidential

FIOS Technician

Responsibilities:

• Contracted by Confidential to install Confidential digital voice, data, and video services to residential customers.
• Install current and familiar with all legacy ONT, BBU/power supply units as well as current and legacy gateways and Set Top Boxes.
• Install Optical Network Terminal (ONT) and power supply along with Confidential equipment as requested by order and confidently troubleshoot all lines of service to quality resolution.
• Confidently install phone jacks, ran cat5 lines, and wall fish coax drops in many challenging locations.
• Follow best practice procedures to ensure proper quality install and proper grounding of equipment.
• Offer start - to-finish customer service and educate customer on Confidential products and services to build loyalty. Inform customer of other services offered by Confidential .

Confidential

Maintenance Supervisor

Responsibilities:

• Balanced company objectives and team morale when creating schedules, implementing employee policies and procedures, updating standard operating procedures, and scheduling staff training.
• Ensured structural and facilities maintenance resolution as the Point of Contact between Operations and specialized contractor services.
• Organized, scheduled, and executed preventive and maintenance repair needs, resolved service requests, and supported property events.
• Provided all aspects of quality landscaping, waste portering, office janitorial services, water features and irrigation maintenance.
• Purchased equipment relevant to the needs of the business as well as maintained inventory and ordered products based upon property consumer and client usage.
• Verified property met necessary compliance code regulations. Scheduled with local department officials for various annual inspections as fire, police, electrical, well, pump, and elevator.

Confidential

Construction Lead

Responsibilities:

• Involved in multi-phase construction projects with team of about 15 laborers since initial hire date.
• Small and large scale concrete projects from shooting grade, level and prep, framing and securing form-boards, mix, pour, and finish for A/C, Fuels Lab, and Missile Launch Site projects.
• Orchestrated ground up A/C project involving plan, design, and installation of 285 Energy Efficient Multi Zone Ductless Mini Split Air Conditioner with Heat to all barracks on base.
• Removal of dated window units and structural hazards. Exterior and interior repairs to wooden framing structure, insulation, and drywall installation for all barracks on site.
• Led Rapid Housing Erection project. Assembled 60 Kudos and Expandacom structures including retrofit grounding, electrical and ductless air conditioners.
• Calculate time, material, cost analysis, and execute based on structure and equipment specifications.

Confidential

Billing Specialist

Responsibilities:

• Technical liaison to analyze and investigate customer data integrity to resolve complex billing disputes to reconciliation for several high profile vendors.
• Created detailed Standard Operating Procedures and Spreadsheet Templates to train staff of best practices.
• Manipulated Spreadsheet Templates with Macros resulting in decreased process time and increased workload efficiency.
• Developed detailed understanding of customer contracts and leverage that understanding to drive maximum savings opportunities for clients.
• Assisted in transition to a shared services organizational structure for the Los Angeles Times.
• Created, maintained and performed data uploads to calculate debits/credits for billing transactions.

Confidential

Fiber Network Field Tech / CSA

Responsibilities:

• Engaged in walk-through with customer to determine most effective best-practice installation plan of action.
• Installed single and multi-line wiring of voice service, high-speed data service to multi-workstation networking and other hardware connectivity, as well as video installation with multiple components.
• Troubleshoot “open” or “short” on voice lines, connectivity and intermittent issues with data, attenuation and ingress dealing with video services on-site or via phone as well as light issues over fiber optic medium.
• Volunteered for duration of time as Customer Service Agent within Fiber Solution Center where responsibilities involved to educate customer on all aspects of products and services provided and resolve system issues or hardware malfunction within 24X7X365 Call Center using numerous program resources to achieve customer satisfaction and attain loyalty through Call Tracking software.
• Residential and business accounts allowed for end user support of network connectivity and intermittent issues, educate on multi-platform OS navigation, customer Outlook account or Active Directory issues and password resets, as well as PC management and maintenance to optimize performance and speed.