Technical Support Engineer Resume Annapolis, MD - Hire IT People

SUMMARY

Certified MCSE (Microsoft Certified Systems Engineer) professional with extensive network and technical experience in the IT field Provide Administration and PC support.
Skilled supervisor with excellent problem solving, communication, and interpersonal skills.
Provide technical solutions that increased productivity and profit. Troubleshoot complex Hardware and Software glitches, while providing a high level of customer support.
Maintain transaction logs and Edb.Priv and Pub.
On - board and trained new administrators.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Annapolis, MD

Technical Support Engineer

Responsibilities:

Troubleshoot on down equipment, i.e. printers and workstations. Deal with all user issues. Ensure network connectivity at the work stations and phone all function in the correct Hunt groups.
Install and maintain Cisco Ip phones and provide images for over 300 laptops per year and all new installs.
Trained on Windows and Office. Build test environment for office to practice on the new operating system for future use; and LANDesk manager and Pulse VPN.

Confidential

Technician\System Administrator

Responsibilities:

Ran filters on the exchange server to locate specific information and sent to audit teams.
Installed computers and loaded applications, such as LANDesk and all office software. Handled connectivity issues, using Altiris and Wire Shark, to monitor network.
Served as USDAC and FDA contractor that backing up and restored systems, using HP SAN 500 tape library
Trouble shooting for call center trouble. Respond to NetIQ pages for problems on the servers.
Monitored and maintained exchange servers and helped clients with Outlook.
Managed support system engineers, performed on-site customer service and maintenance.
Performed full system tape backups of servers and Exchange with VERITAS SANS and emergency tape recoveries.
Replaced defective or inadequate software packages. Configured and diagnosed client/server problems. Created and maintained user logins and passwords.