Field Service Technician Resume Little Rock, AR - Hire IT People

SUMMARY

System Service Representative - Field Technician specializing in the POS, Server, Kiosk, and ATM equipment. Key strengths include client on-call and field support, providing customer assistance through simple problem resolve, or determine if onsite service is needed, as well predetermine if any parts need to be ordered for call.
Experience includes Hands on troubleshooting with a consistent background in computer hardware and software problem determination.
Commercial installations experience in a wide variety of business servers, POS registers Self Checkouts, Xerox Hardware field support, and multi-vendor hubs and routers.
Corporate Business Experience.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Field Service Technician

Responsibilities:

Servicing and addressing customer problems with parts maintained within local inventory.
Contacting and updating company and third party helpdesk with any updates in problem consistency or resolutions.
Addressing Upgrade request for the customer’s employees as a User or Group.
Informing contractor helpdesk of technical matters, and the methods used to resolve their issues.
Documenting status Reports with old and new identification numbers upon completion of each unit.

Confidential, Little Rock, AR

System Service Representative

Responsibilities:

Reduced customer downtime by scheduling POS maintenance before, during, and after business hours.
Reducing customer expenses by providing four-hour onsite service; from the time customer first places the call for support.
Helped Maintain group efficiency and productivity by working and taking Service calls from others in my team, helping avoid unnecessary company travel and expense.

Confidential, Little Rock, AR

System Service Representative

Responsibilities:

Reduced customer downtime by scheduling Server maintenance after hours, and working around their preferred schedules.
Reduced service call returns and company expenses, by assuring first time repair through diagnostics, and communicating with helpdesk.
Helped Maintain group efficiency and productivity by working and taking Service calls from others in my team, helping avoid unnecessary company travel and expense.