System Engineer Resume

CAREER OBJECTIVE:

I am a System Engineer. Self - motivated, versatile and logical in thinking, I am seeking a work environment that will be both a challenge to my skill set and also give me a chance to enhance my current learning.

SUMMARY:

Desktop and Network Management (Fiber optic L2 switches, crimping RJ45, RJ11 jacks, and server related issues
Work in a support function designed to solve computer problems and services as per requirement
I maintain by trouble shooting, upgrading and fixing the Infrastructure, Network, Wireless LCD Projectors and other equipment of the Academy to ensure efficient inter-office communication.
Supporting agent in call centre software.
Trouble shooting Avaya problems related to BPO works.
Internet & mail problems
Some knowledge of Fire Alarms and access process & Fire walls

SOFTWARE SKILLS:

Operating Systems: Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows 2008 Server Exchange server

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

Responsibilities:

Given a system supports in International BPO, and maintain 150 Systems.
Taking care of Desktop issues and Networking, server 2008 issues
Giving support to the Call centre Agents
Supporting agent on call centre software
Trouble shooting, Avaya problems related to BPO works
Troubleshooting of predictive dialers like altitude.

Confidential

System Administrator

Responsibilities:

I was worked as a System Administrator for Confidential & research Institute.

Confidential

Senior Customer Support Engineer

Responsibilities:

Configuring MS Outlook / e-Mail, hardware upgrades and software installations. Windows troubleshooting and network printer setup.
Attended breakdown calls, and regularly do data backup and restoring along with downloading and set up of software updates and anti virus patches.
I am also well versed in documentation of hardware network layouts and redesign, configuring intranet email in nodes, installation of OS, and configuration of switches and maintenance of LANs. Resolving Network call issues has been my specialization.
Networking
My expertise includes Network connectivity of LAN using Fiber Optic module, Layer II, Layer III Switches, Fiber Optic Switches and configuring Microsoft Exchange server in mixed and native nodes. LAN Cable crimping, fixing switches and LAN extenders connectivity problems.
I have also acquired a limited exposure and experience in wireless networking.

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