PROFESSIONAL EXPERIENCE

Confidential

Network Security Engineer

Responsibilities:

Provide network engineering and security support services as a member of the remote services team for a major Managed Services Provider (MSP) supporting over 250 businesses in the New York tristate area. Become a Subject Matter Expert (SME) on Security for the organization while utilizing Oracle Netsuite as a ticketing system to meet service level agreements. Mentor tier 1 engineers in advanced ticket resolution. Scan client networks using Kaseya and Qualsys as a scanning tool to identify OWASP and other common vulnerabilities, patch existing servers/systems as required. Resolve critical incidents and interface with various IDS/IPS products such as Proofpoint, McAfee, Cisco ASA, Checkpoint and Barracuda to remediate client issues. Interact with SIEM products such as Solarwinds and IBM QRadar to identify vulnerabilities and threats to network infrastructures. Create new client documentation as necessary for security, onboarding, or system/patching updates. Adhere to HIPPA compliance in escalating Winthrop Hospital service requests. Contribute expert - level knowledge of Sophos Antivirus deployments and network traffic analysis of security incidents via Wireshark packet capture. Utilize Datto file and server restores in remediating client disaster scenarios. Participate in an on-call rotation.

Confidential

Network Administrator

Responsibilities:

Network, systems and security administration for a leading supermarket corporation. Monitor entire network infrastructure including over 40 stores using PRTG over SNMP and respond to and resolve service outages. Manage the Proofpoint Web Security Filter, Checkpoint Corporate Firewall, Active Directory, Group Policy, DNS, End-User Support, and internal trouble tickets. Utilize vulnerability scanning tools to identify critical security issues. Responsible for over forty physical servers and eighty virtual servers in VMWare vSphere. Lead a corporate-wide project to migrate all users from Windows 7 to 10.

Confidential

Network Support Engineer

Responsibilities:

Confidential is a visionary software company that sells the LoadMaster, an application delivery controller (ADC), that Load Balances network traffic for businesses and organizations around the world. Support Confidential ’s clients and partners via phone, e-mail, and Cisco WebEx meetings to troubleshoot, diagnose, and effectively relay technical information. Knowledge of HTTP/S, SMTP, DNS, FTP, SNMP, and VRRP protocols in relation to problem solving LoadMaster issues. Supported applications for the LoadMaster include Exchange, Lync, Sharepoint, RDS, VMWare Horizon View, Moodle, Blackboard, IIS, and more. Expert-level knowledge of Wireshark in examination of packet captures to analyze network connectivity concerns. Manage security cases related to content filtering and the Web Application Firewall feature. Architect URL and reverse proxy filtering solutions for clients utilizing PCRE/Regex. Upload SNORT and other filtering rules to client load balancers using the IPS/IDS feature, generate CSRs and apply client certificates to the LoadMaster, test certificates with SSL Labs to validate cryptographic security. Submit Altassian JIRA bug and code fixes to the QA department for software issues. Fulfill service level agreements for customer satisfaction with a 99.98% satisfied rating, while solving the most cases of any engineer. Mentor two new hires in the onboarding and development process.

Confidential

Research Coordinator and Systems Administrator

Responsibilities:

Collaborate with account executives specializing in IT and supply chain. Utilize professional websites such as Monster, Dice, LinkedIn, Indeed, etc. to source candidates for specified job orders. Conduct initial screening of candidates and manage jobsite portals for open requisitions. Exceed target goals by contributing to numerous candidate placements as the company’s top researcher. Dual/hybrid role as network and system administrator for the office. Manage servers, networking and printing hardware as principal point of contact to the technology services provider. Lead a networking infrastructure project to install wireless connectivity and configure security policies.

Confidential

Systems Administrator

Responsibilities:

Member of the proactive services team for a managed services provider in a Network Operations Center. Assess data backups, maintain server capacity, and answer level 1 client trouble tickets. Manage Active Directory Group Policy, Windows 2008 and 2012 servers, Exchange, and Lync. Operate VMWare, Hyper-V, and Citrix XenApp thin clients, with Symantec Backup Exec, Acronis, and ShadowProtect as primary backup utilities. Co-lead a two-week networking project for a private school district from conception to completion. Responsible for over 650 servers, travel to locations across Long Island, New York City, and Connecticut providing onsite technical service.

Confidential

IT Intern

Responsibilities:

IT assistant in a summer position. Plan, design and build the new WSUS server for the company as a primary project. Organize the lab room and utilize the Spiceworks ticketing system to solve problems for end users. Attend corporate project meetings and conferences, and closely collaborate with the Infrastructure Manager and Technical Support Analyst to achieve goals for college internship requirements.