PROFESSIONAL EXPERIENCE

Confidential, Petersburg, VA

System Administrator

Responsibilities:

• Troubleshoot windows 7, XP, server 2008 r2, MAC OS X, and FDM4 issues.
• Troubleshoot hardware, software, printers, and network issues.
• Allow access to work related sites as need through SonicWALL.
• Monitoring production processes, configured firewalls, and IPS system.
• Create technical documentations.
• Monitoring production processes and configured firewalls.
• Reset user's accounts for software applications such as: Office 365, FDM4, windows domain accounts.
• Create new users accounts and computer accounts.
• Monitor network traffic for degradation from Solarwinds, SonicWALL, and Wireshark.
• Configure workstations and virtual servers utilizing VMWare.
• Patch workstations and server with the latest security updates and service packs.
• Troubleshoot and remove Malware and viruses issues on workstations.
• Install new images on workstations and upgrade hardware components.
• Troubleshoot RemoteApp, Active Directory, Replication, DNS, DHCP, and VPN issues.
• View audit logs, configure NAT policies, and address objects on SonicWALL Network Security Appliance.
• Configure permissions to network resources, manage mailboxes in Office 365, and configure GPOs.
• Set - up, configure and troubleshoot Wyse thin-clients.
• Utilize Solarwinds to assess vulnerabilities alerts, network bandwidth, inventory management, and ticket monitoring.

Confidential, Fort Lee, VA

System Administrator

Responsibilities:

• Installing and configuring routers and switches.
• Installing and maintaining systems, network management, patch security vulnerabilities, and UNIX support.
• Ensuring connectivity and performance for distributed testing.
• Loading data into production databases.

Confidential

Continued

Responsibilities:

• Monitoring production processes and configured firewalls.
• Resolving exception reports.
• Creating production documentation.
• Preparing production reports in accordance with established production policy and procedures.
• Monitor batch flow, customer connectivity (SARSS1 and users)
• Analyze production scripts to identify process failure points and make minor script changes.
• Correct routing errors and process YEB and DHRECON files.
• Provide customer assistance.

Confidential, Fort Lee, VA

PC Support Specialist

Responsibilities:

• Provided technical support to users for computer software and hardware.
• Assisted with the installation of new software and hardware, versions and updates; adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.
• Assisted with the installation, testing, modification, troubleshooting and repair of computer hardware.
• Troubleshoot/replaced hardware components and software components.
• Troubleshoot locally and remotely in a Windows 7 environment and patch for security vulnerabilities.
• Re-imaged/configured newly arriving PCs, performing remote installation via DameWare when possible.
• Inventoried hardware and catalog all IT assets.
• Configured workstations/software, hardware moves, PC, Kiosks, and software installs.
• Performed emergency virus rescue operations by isolating problems, tracking the infection, removing the virus, and counseling employees; working in a Windows XP, Vista, and 7 environment.
• Instructed users on proper use of software systems.
• Interact with the Information System Security Personnel to obtain, change, or delete user passwords.
• Configured Net Framework to automate routine task: such as locking user accounts and uninstalling multiple applications.
• Configured permissions to network resources.
• Configured CAC (Common Access Card) reset workstation and formulate POA&M (Plan of Actions and Milestones) for systems that had special requirements to exclude from retina scan and to meet DIACAP standards.

Confidential, Richmond, VA

Help Desk/ Desktop Support Analyst

Responsibilities:

• Provide exceptional Tier I and II support in-person; RAS and VPN support, for 4,000 local domain and 50,000 worldwide users.
• Document, track, and close work-order tickets via Magic and Remedy.
• Maintained/ update Active Directory groups: ensure appropriate access and delete inactive users.
• Troubleshoot/replaced hardware components and software components.
• Troubleshoot locally and remotely.
• Re-imaged/configured newly arriving PCs, performing remote installation via SMS/SCCM when possible.
• Inventoried hardware and catalog all IT assets.
• Configured workstations/software, hardware moves, PC, software installs.
• Created backups for all Exchange 2007 users
• Liaison with outside vendors.
• Monitored system performance and notify more experienced personnel of issues that arise

Confidential, Columbia, SC

Web System Support Programmer/Analyst

Responsibilities:

• Analyzed application problems and recommend workable solutions.
• Provided on-call support when required.
• Monitored system performance and notify more experienced personnel of issues that arise.
• Executed jobs that emulate web or CRM application processing.
• Provided Tier II support for user and system problems.
• Monitored system performance in real-time as well as via reports.
• Provided 24/365 on-call support for overall performance concerns.
• Analyzed statistical reporting.

Confidential, Richmond, VA

Computer System Analyst II

Responsibilities:

• Supported 100 + plus users
• Maintained tape backups (VERITAS Backup software).
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. ( Rumba, CAC, and DSS)
• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Maintained database, print, DNS, and WINS servers.
• Set up share folders and files.
• Set up and deleted users.
• Sync Blackberry to email (Microsoft exchange).
• Utilized Norton Ghost Imaging software.

Confidential, Richmond, VA

Work Study

Responsibilities:

• Taught children basic computer skills and interpersonal skills.
• Tutored children with their homework, reading, and basic math skills.
• Assisted the Club Administrator with administrative duties.

Confidential, Richmond, VA

Internship

Responsibilities:

• Troubleshoot network issues.
• Performed maintenance on testing computers.
• Installed software on classroom computers.
• Maintained and upgrade classroom computers.

Confidential, Richmond, VA

Resource Center Assistant

Responsibilities:

• Assisted users with the development of resumes and cover letters.
• Faxed and/or photocopied client’s documents and/or assist users with the operation of the equipment.
• Conducted and assist with on-line job searches and other career development websites.
• Assisted with computer-related workshops.
• Performed routine computer maintenance and support.
• Assisted with upkeep of all computer and peripheral equipment and order supplies.
• Compared data with source documents to detect errors.
• Verified accuracy of input and maintained files of source documents.

Confidential, Richmond, VA

Carpenter’s Assistant

Responsibilities:

• Performed business management skills.
• Estimated job cost.