SUMMARY:

Hold six years concurrently as a System Administrator and hold three years experience as an analytical IT professional connecting routers and switches into a network. Comprehend various routing protocols for a network such as OSPF, EIGRP, RIP, and BGP to apply into a business’s network. Familiar with router and switch configurations as it pertains to implementing the Spanning Tree protocol for various VLANS to implement security configurations for data access and integrity.

TECHNICAL EXPERIENCE:

Equipment: CISCO Catalyst 1900 Switch | CISCO Catalyst 2960 Series | CISCO SG P Switch | CISCO 1900 Series Router | CISCO 2500 Series Router | CISCO 2900 Series Router

Applications: Windows 7 | Solarwinds | XML | Confidential Case Management | CLARIFY Case Management | REMEDY Case Management | Oracle SQL 10g | TOAD v10.0.0.41 | Microsoft Office Suite | Windows Server | OPERA Property Management v3.1 to 4.0 | Microsoft Visio 2013

EXPERIENCE:

Confidential, Dacula, GA

Freelance Network Consultant

Responsibilities:

• Prepared diagrams using Microsoft Visio to provide network overviews with options and/or updates for review by customers and/or change management staff.
• Installation of Cisco Routers and Cisco Switches for network implementation for various companies, providing new network connectivity and/or upgrades for network and system device(s).
• Manage project team members by delegating and monitoring daily responsibilities to ensure all projects are in a timely and efficient manner.
• Interconnect specified ports for connectivity to various network ports throughout the building and to other network machines providing an internetwork hierarchy for continuous and protected data and voice flows.
• Facilitate the review of projects upon completion with appropriate department managers prior to implementation into the network.
• Testing of the configuration settings to ensure that the connectivity is present for the network by ‘pinging’ specific IP Addresses ensuring a UDP/Data - Link level connection is present, and creating sample files and folders ensuring connectivity on a TCP/Network level and higher in an OSI Model is present.
• Receive confirmation from external source(s) to close things out for the install, a copy the ‘Running-Config’ is made to the ‘Startup-Config’ and/or TFTP Server to ensure a seamless connection regardless of power outages and/or unforeseen reboots while also keeping the configuration safe and intact despite any electrical losses.

Confidential, Bethesda, MD

System Administrator

Responsibilities:

• Install, provide troubleshoot, analyze, design application configurations while maintaining existing user accounts and creation of user account roles by removing, adding, and resetting passwords for user accounts as needed guaranteeing security for all users, access to specific reporting levels for all roles, and accuracy with the provided information from the network.
• Design and implement security standards for various user roles network wide in Cisco Switches and Cisco Routers ACLs, to ensure that proper role access control lists adhere to specific roles for specific user levels, mitigating access to role specific files, reports, and/or information.
• Investigate open cases of network outages, by troubleshooting and reviewing a Solarwinds application report in the NOC, to ensure that all proper routing is in place and occurring as required with the Cisco Routers and Switches, there are not any network equipment offline or unreachable, and then testing the Cisco devices to guarantee that all data packets are crossing the network nodes as expected from source to its destination.
• Investigate application problems, to determine the root cause of the issue and deem whether it is an application or network issue, and when issue was found to be a network based error escalate all issues as a Tier III Confidential Case Incident to the Infrastructure Team when necessary, to achieve resolution quickly and accurately for network.
• Independently managed small to medium scale network projects to include setup for new sites, transitioning sites, and new acquired sites and placed them into various priority statuses for completion with completing projected configuration changes with the network equipment or application and then testing the overall system in a Windows 7 Operating System to ensure the application and system handled all requests as intended.
• Test new application versions after scheduled test environment upgrades were completed, to ensure stability, accuracy, and all documented changes have been reviewed for any overall bugs, before implementing into the system for use, company wide.
• Trouble ticketing systems to ensure all issues were accounted for, in order for a quick and timely resolution for all reported issues were handled quickly with resolutions.
• Document network and application changes, to ensure all changes are understood by all users and customers, and that any action steps that are required, to access resources and data, outside of the normal way or previous steps to access the needed information.

Confidential, Columbia, MD

Implementation Specialist

Responsibilities:

• Start, continue, or complete application version upgrades for Confidential, Holiday Inns, and Ramada Inns hotels for the OPERA Application and/or Windows Server OS versions for the Application and/or Database server(s).
• Upgrade various designated servers, from Windows 2003 and earlier up to Windows 2008 and above in order to comply all operational servers within PCI Compliance for the company.
• Work in SQL to correct schema content or schema(s) through Confidential with correcting database cell information, by using appropriate commands in the Confidential Terminal.
• Responsible for the inspection various interfaces, such as room lock and telephones for connection to the local server to ensure connectivity and activity function as intended ensuring seamless connections are present to ensure proper functionality.