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Lead Data Center/system Monitoring Analyst Resume

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Bethpage, NY

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SUMMARY

  • Data Center professional with experience managing day to day operation of an 18,000 sq ft Data Center. Proven ability to lead seamless implementations and deliver next - generation technical solutions to improve monitoring stability across multiple platforms and regions.

AREAS OF EXPERTISE

  • Applications Administration
  • Hardware Administration
  • Systems Analysis
  • Implementation Lifecycle
  • Day to Day 2nd level Tivoli support
  • McAfee and EPO (SME)
  • Netcool, ITNM, Bigfix
  • Browser support for TIP,WEBTOP & Formula
  • OS build support for WINDOWS AND UNIX
  • Excellent troubleshooting skills and analytic thinking
  • Technical Writing (2nd Level Support documentation)
  • PTME Implementation and Support

TECHNICAL SKILLS

Applications: Netcool, ITNM, WEBTOP, TIP, McAfee, EPO, IMPACT, TEC, Microsoft SQL, SM7, Tivoli Endpoint Manager(TEM), Microsoft Office, JavaScript, Bigfix, Service Now

Systems: Windows, AIX, HP-UX, Solaris

Languages: Familiarity with Perl, SQL, and UNIX shell scripting

PROFESSIONAL EXPERIENCE

Confidential - Bethpage, NY

Lead Data Center/System Monitoring Analyst

Responsibilities:

  • Responsible for all system monitoring, management and support of Enterprise IT monitoring tools (CA Spectrum, CA eHealth, HP SiteScope, HP BSM, and IBM Netcool/NOI).
  • Configure Spectrum/Netcool for Server and network fault management and alerting.
  • Responsible for reviewing and approving production change requests for Data Center/Event management monitoring.
  • Provide ad-hoc and scheduled system performance reports for management, network team, IT and business support teams.
  • Manage 18,000 sq ft Data Center which includes tracking all new hardware installs and decommissions.
  • Act as liaison between IT and Facilities regarding power and cooling capacity in the Data Center.
  • Provide support for all work being performed in the DC including but not limited to: server/network/wiring installs, EMC storage array work, and HVAC system maintenance.
  • Responsible for daily/weekly/monthly tape management operations and tape recall requests.
  • Perform Data Restores for clients using Avamar system.
  • Create /maintain documentation and run books for all supported monitoring tools.

Confidential - Hauppauge, NY

Senior Management Systems Engineer

Responsibilities:

  • Create and maintain user accounts/groups using Active Directory in a large-scale environment.
  • Maintain/upgrade and support Windows and UNIX server base.
  • Maintain implementation Lifecycle of Confidential products in Service Manager 7, Change Management, Incident management, Asset Center, Aperture and Seibel.
  • Application support, maintenance and upgrades.

Management Systems Engineer

Confidential

Responsibilities:

  • Daily support & implementation of the Tivoli monitoring infrastructure core products and customized routines on a Global scale.
  • 2nd level support for Tivoli infrastructure.
  • Create and maintain 2nd level support documentation.
  • Implement/support McAfee and ePO endpoint security management platforms in a large scale, multi-location, enterprise environment.
  • Reduce potential security breaches by using Patch Management on all endpoints.

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