SUMMARY

• User accounts creation, resets of passwords, disabling and activation in the Active Directory and configuration and disabling of email accounts.
• Configuring both local and network printers, assigning printing policies and user access rights on network printers.
• General computer repair and maintenance.
• Designing and configuring of local and WAN networks.
• Preparing machines (laptops, desktops, servers, and iPads), assigning to users and capturing the same in inventory database/mapping to users in the Active Directory.
• Deploying of service desk systems to assist users to raise cases and monitor stages until the cases are resolved and closed.
• Documenting user manuals to key business systems and making them available for reference/guidance.
• Carrying out user training on existing and new systems on routine basis to ensure staff efficiency and improved staff TAT while using new and existing systems.
• Developing key ICT user policies such as Software installation Policy, Data Protection Policy and Internet usage Policy.
• Performing of cross platform audits of Active Directory (AD) objects and user permissions to ensure a clean and efficient AD infrastructure.
• Managing User Accounts, groups, and computer objects on Windows Server 2003/2008/2012 AD (Creation, Deletion, Permissions, password resets and unlocking).
• Developing organizational units in Active Directory (AD) for easier management of AD objects through GPOs.
• Administering and maintaining Domain Name Servers (DNS) and DHCP servers
• Managing Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise to create a secure Windows Infrastructure
• Providing help desk support for problems relating to Active Directory.
• Working closely with Microsoft support team to identify risks and perform remediation involving domain health and future strategy through routine Risk Assessment Programs (RAP)
• Providing windows server systems, administering, installation (physical and Virtual), optimizing server performance, problem isolation and resolution.
• Performing regular audits on AD objects and policies changes using third part tools such as Manageengine’s AuditPlus.
• Routine backup of domain servers and Active directory Servers for Business Continuity.
• Documenting and implementing disaster recovery and business continuity plans for critical server infrastructure.

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

• Deployment of servers through hyper - v infrastructure and requisition and provisioning of physical servers and server resources for various business systems/applications.
• Administration and management of windows AD infrastructure, DNS and DHCP servers.
• Deployment of client computers through WDS.
• Managing of the Sacco’s network infrastructure both wired and wireless (configuring of cisco routers, switches and wireless access points).
• Installation of CCTV cameras.
• General user support on issues such as printers, user accounts and hardware related issues.
• System protection through installation and running updates on antivirus systems and operating systems.
• Making key decisions on the ICT and other dependent departmental needs and making appropriate decisions on requisition based on current budget.
• Management of society’s IT resources through group policies.
• Developing and forwarding various ICT policies and forwarding to the Board of Management for review and approval.
• Informing members of management and the Board on emerging security concerns in IT and suggesting possible remediation
• Ensuring business continuity and disaster preparedness through development of policies and plans guide us on mitigating risks and uncertainty in the event of a disaster.
• Ensuring high availability of business systems and monitoring and supporting other ABC business solutions such as MSACCO and Paybill.
• Design and management of the network infrastructure
• Direct supervision of the ICT team/department and performing any other duties assigned to me by the CEO.

Confidential

ICT Support Officer

Responsibilities:

• Installing, configuring, and maintaining personal computers, file servers, Domain Servers, and other related equipment, devices, and systems.
• Virtualization and management of servers through Hyper-V in a System Center environment.
• Investigating user problems, identifying their source, determining possible solutions, testing and implement solutions.
• Maintaining confidentiality with regard to the information being processed, stored or accessed by the network in line with the Company’s policies.
• Documenting common user problems and resolutions for future reference on the helpdesk system and with aim of provision of self-user guides/documents
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
• Performing routine backups of servers and critical databases using various backup solutions such as Backup Exec, Microsoft DPM and Windows Server Backups.
• Documentation of all systems/software applications for the purpose of business continuity (BCP).
• Adherence to strict measures both new and existing to ensure high Data Centre security such as regular monitoring of CCTV cameras.
• Carrying out user training on new and existing systems to empower users so that there is enhanced efficiency and prompt TAT on customer related issues