System Engineer Resume

CAREER OBJECTIVE:

I have always nourished an ambition to make a challenging career by learning the ropes of Network, Administration and systems management and contribute to its competency through acquired technical skills. I would like to extend my career in a job, which involves Systems Administration and Application Management.

PROFESSIONAL SUMMARY:

I have 2 years of experience in the IT industry as CA tools support analyst in Confidential Infrastructure Management Service. I have hands - on experience on ICCM, zendesk ticketing tool, JIRA agile board and providing product support for CA Tools and Appdynaimcs. I have knowledge on Windows Active Directory Domain Services 2003/2008R2/2012, Patch Management, Application Deployment, Windows Exchange server 2007 and Internet Information Server.

TECHNICAL SKILLS:

CA Monitoring Tools: CA APM, CA Confidential, CA SOI, CA eHealth, CA Nimsoft, CA EEM, CA ITPAM.

Operating Systems: Windows XP/7/Server 2003/2008 R2/2012, Linux/Unix

Languages: C, C++, Java, HTML, ASP.net

Concepts/ Methodologies: Active Directory, Exchange server, IIS, Microsoft Office Professional 2007, Basic Networking, Hardware.

PROFESSIONAL EXPERIENCE:

Confidential

System Engineer

Responsibilities:

Expertise in supporting and administering end to end on CA tools.
Have documented CA Confidential process and procedure on launching control panel, how to start and stop Confidential service using Confidential control panel.
User account creation, Adding containers, creating global collection, adding store and devices, discovering a single device, deleting store and devices in CA Confidential .
Configure user security, model networks, manage CA Confidential databases and processes, Investigate Fault isolation and Alarm notification in CA Confidential .
In CA SOI, Discovering and Modeling the devices, configuring and setting threshold to monitor process and file system.
Have documented and ran various Introscope DB purging activities which increased the availability and performance of CA APM.
Have done a comprehensive health check on CA APM environments and produced the recommended steps about capacity and sizing requirements.
Have deep knowledge in creating Management modules, alerts, actions, alert downtime schedules, calculators, dashboards, metric groupings and reports
Designed and Implemented CA APM dashboards which helped the L1 support to identify the application issues and as well as APM issues proactively
Have a very good knowledge in analyzing GC heap memory/Backend bottle necks and addressed application memory issues using CA APM
Experienced in integrating CA APM with CA SOI which is used to trigger CA APM alerts to SOI operation console
Enabled alerting mechanism for a proactive monitoring of CA APM itself and for deeper analysis purposes
Being APM administrator, experienced in supporting nearly 10 clustered APM environments which includes APM versions 9.0, 9.1, 9.5, 9.6 and 9.7.
Have a deep knowledge of various known issues in CA APM and always keen in finding root cause that prevents potential problems
Preparing Health check reports, Adding, Discovering and Modeling the devices and users in CA Confidential, eHealth, SOI and APM tools as per requests
Have deep knowledge on Incident analysis, problem identification and problem solving technique.
Also have understandability on SLA and business requirement.
Generating reports and Responsible for the health of the servers.
Trouble-shooting the monitoring of network devices.
Gathering the requirement from server team, network team, storage team and working on the requirement by providing the optimal solutions.
Redefining the monitoring process, so that we can minimize the tickets count.
Standardize the monitoring with standard profiles and differential profiles.
Implementing the integration with other out of box solutions
Providing the proper reports of the servers and network capacity.
Timely applying the latest patch to avoid any unseen issues.
Upgrading the all the system management tools so that business runs Smoothly.
Implementing the enhancements for better services to client’s satisfactions
Identifying and troubleshooting hardware problems.
Installing and Configuring Active-Directory.
Implementing and Configuring Group policy like Account Lockout policy, Audit policy, and deploying other Security policy,
Installing Operating Systems like Win-XP, Windows 7 according to users requirements.
Installing packages & applications like MS-Office(2003,2010 and 2013) and other applications. Installed and Worked with VMware.
Installation of OS and standard software’s through WDS.
Suggesting the Management for hardware and software up gradation according to the project requirements.
Installing network printers and assigning rights to all network resources.
Creating, administrating user accounts & managing user profiles.
Basic Network Troubleshooting, Installing & Configuring of Hub, Modem & Switches

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