IT Support Coordinator Resume

SUMMARY

Over ten years of IT experience, from helpdesk to computer support levels I II III support as well as networking. Looking for a company where I can take my skills, experience, and drive to help a computer grow and expand.

PROFESSIONAL EXPERIENCE

IT Support Coordinator

Confidential

Responsibilities:

Update and install patches for individual users in the Savannah, Confidential area.
Create user accounts through active directory on contract with Confidential
Install and upgrade operating systems ( win xp, vista, win 7 ) and Microsoft office ( 2007, 2010, and office 365 ) on a private contract for Confidential
Troubleshoot the network for any possible networking issues for Confidential .
Create and manage exchange accounts through active directory on a private contract for the military
Took A+, Security+, and Network+ course work and currently preparing for the A+ certification.
Train users on SecurID and VPN connections on a government contract .
Helpdesk level I, II, III support for a government contract at the Naval Yard.
Conduct data transfers for PC and Mac systems at the Confidential
Troubleshoot, diagnose, and resolve any hardware issues for local and small businesses Confidential metro area
Remote control and assist users on their workstations for local and small businesses
Troubleshoot, diagnose, and resolve Win 8 issues for local and small businesses

Confidential

Computer Analyst, Washington, DC

Responsibilities:

Troubleshoot the Confidential accounts.
Reset network passwords; enable/disable use accounts via Active Directory.
Troubleshoot remote access connection issues.
Prepared the shift log report for the 3rd shift to update all helpdesk cases.
Tracked all helpdesk cases using Remedy ticketing system.
Prepared and configured loaner and Confidential laptops for user going out of country or on mission.
Conducted training for SecurID connecting for users who will be offsite.
Troubleshoot Windows XP and Microsoft Office 2003 to include Outlook.
Troubleshoot VPN access issues.
Remote control and assisted users on their workstations.
Installed and troubleshot Citrix Client access.
Troubleshoot and configured blackberry issues.
Installed, upgraded, and troubleshoot Microsoft Office 2007.

Confidential

Computer Specialist III, Arlington, VA

Responsibilities:

Completed data transfers for Mac systems and PC’s.
Helpdesk level I and II support.
RSA server administrator.
Management of Active Directory.
Configured outlook and migrated PST’s.
Delivered and installed an operating system, and configured a system for network use.
Troubleshoot Microsoft Office 2000, 2003, and 2007.
Troubleshoot and configured Mac system and setting up their Entourage email accounts.
Troubleshoot and resolved all hardware and software issues.
Mapped all network printer drives.
Network troubleshoot.
Troubleshoot and configured blackberry issues.
Installed, configured, and trained users on CAC Card readers.

Confidential

Network Administrator, Arlingtion, VA

Responsibilities:

Created and managed all network and exchange accounts.
Managed the Confidential server.
Created and managed BRS accounts.
Troubleshoot and resolved any networking issues
Mapped network printer drive.
Troubleshoot and resolved all hardware and printer issues.

Confidential

Computer Analyst, Ft. Stewart, GA

Responsibilities:

Conducted all bi - annual and annual inspections before deployment.
Updated military records for status update of each military vehicle.
Provided weapons support for high-intense areas.
Navigator during times of deployment.

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