SUMMARY:

Establishing strategic leadership, cost managemeent and personnel development.

TECHNICAL SKILLS:

Hardware: Unix and VAX/Alpha mini, midrange and enterprise systems of various manufacturers (including HP, SUN, DEC/COMPAQ, IBM, Solbourne, Sequent, and Auspex), Intel based PC’s and associated peripherals, and Macintosh/Apple (limited exposure). Work with data and voice communications equipment of various manufacturers (CISCO, 3COM, BAY Networks, Compaq), and Datacenter environment/security facilities.

Software: OpenVMS, TRU64, SUN O/S, SOLARIS, HP - UX, DYNIX, AIX, and Digital Unix. SAP, Oracle, and Ingres. Windows OS, DOS, Remedy, Egain, Excel, MS-Office, Hummingbird, MS-Project, Visio, Kermit, KEATERM, KEALINK-LAT, HTML adjustments. VAX/VMS - DCL, CA-Unicenter, TSM, SPM, NCP, LATCP, Diskeeper, SAS Wordperfect, VAXnotes, DECperformance modules (Polycenter), Ingres, and MANMAN, Xerox forms creation.

EXPERIENCE:

Confidential, Santa Clara, CA

Senior Manager IT

Responsibilities:

• Stabilizing the existing environment from the repair and maintenance of legacy equipment and software to hiring and maintaining qualified staff.
• I provide tactical and strategic direction through hands - on example and other management techniques.
• The current staff consists of Intermediate and senior members in the Voice and Data Network administration, Server Administration, Facilities management and Customer Support areas of IT.
• I promote relationships within Confidential, through an aggressive approach to service.
• I have worked to build new vendor relationships as well as maintain existing ones.
• I have found success, in leading the worldwide rollout of new WAN services to over 100 sites across 4 continents, infrastructure improvements to support global SAP implementation and the integration of company acquisitions.
• I have also been able to work closely with the financial departments to arrive at and manage the $1.5 million annual budget, coordinate and satisfy current SOX requirements and provide for Disaster Recovery capabilities.
• Consolidated billing and reporting for multiple cellular carriers improving efficiency across multiple departments with increased tracking of cost trends and abuses and elimination of redundancy between individual divisions.
• I have worked to build compliance policy and processes while maintaining existing efficiencies.

Confidential, San Jose, CA

Lead Software Support Engineer

Responsibilities:

• Working on-site with WebTV Networks, a Microsoft division, primarily to interface with the customer service department (internally) and several outsourced first tier customer support organizations throughout the United States.
• I provided first, second and third tier support for the software tools used in supporting the WebTV customer base.
• Daily duties included: management of database and application access, documentation development, department website development/maintenance, NT and Unix application server maintenance, application testing and tools release management.
• Also facilitated necessary communications to tie distributed support groups together.

Confidential, San Jose, CA

Lead Field Service Engineer

Responsibilities:

• Reporting directly to the VP of Operations
• I worked to facilitate the dissemination of technical and process information to the first and second lines of customer technical support.
• I had worked both as remote (domestic and international) telephone support and on-site hands-on support in the training of others in the group.
• In addition I had worked with the applications development staff to coordinate support at customer sites for company service engineers in the field.
• Specific support activities included: upgrades and installs O/S and layered products, reconfiguring TCP/IP definitions, testing of new releases according to design and developed test plans, and hardware reconfiguration and installation.

Confidential, Sunnyvale, CA

VMS/UNIX Systems Manager

Responsibilities:

• Duties included providing systems support to accounts in the HiTech Strategic Business Unit on VMS and UNIX operating systems.
• Supporting 100+ servers in several locations, I was tasked with assessing and providing server and workstation support to primarily engineering groups.
• I had also worked on coordinating customer remote access to the computing landscape through primarily ISDN services.

Confidential, Alameda, CA

VMS/UNIX Systems Manager

Responsibilities:

• Duties included monitoring Ingres based problem call tracking facility and supporting production and R&D environments via support of over 50 VMS and UNIX systems support.
• A subset of tasks include: adding machines to the campus, O/S installations and upgrades, layered product installations, system troubleshooting and resolution.
• I provided documentation and project planning to maintain communications with the customer.

Confidential, Brea, CA

VMS/PC/Network Systems Manager

Responsibilities:

• Reporting to the Account Manager/CFO, I joined a team of application development professionals to provide training and support on the VMS platform.
• I produced proposals for managing the existing Data Center facilities, and managing problems and changes as a result of application development.
• I managed the existing office and equipment facilities required by a staff of approximately 50 people.
• In addition, I provided front line support for data communications, tele-communications, and desktop (PC).
• Desktop environment support consisted of initial installation of Confidential Pentium machines running Windows for Work-groups served by Windows NT.

Confidential, Alameda/Sunnyvale, CA

VMS/UNIX Systems Manager

Responsibilities:

• Activities included customer site support of the Ingres VMS environment while gathering information to allow migration of all system and layered product components to a Hybrid (VMS/UNIX) solution in a remote facility to take advantage of UNIX technology and server capabilities.
• I was instrumental in the migration effort which took eleven months and culminated in a very satisfied customer base.
• This allowed me to move into a more functional role dealing with some of the customers’ additional Unix systems (acting as additional support on SUN O/S, Solaris and HP-UX operating systems), while maintaining support of VMS for Ingres in its new location.

Confidential, Sunnyvale, CA

VAX/VMS Systems Manager

Responsibilities:

• Activities included monitoring and maintenance of systems supporting the customer’s shop floor .
• Continuous interfacing with customers and vendors to keep all informed of preventative maintenance schedules, and installations of layered DEC / third party software products.
• Resource accountability, trend analysis, software and hardware evaluations, staff training, development and implementation of data center procedure manuals, and an operations 4-point training program were additional tasks I was engaged in.