SUMMARY

• Moving over by 6 years of experience in Telecom Consulting, Requirements Gathering, Business Analysis, Testing, Implementation, design & Integration of various unified and contact center solutions along with data networking projects.
• Extensive experience in overall end to end implementation by providing conceptual design to propose feasible solutions, roadmap by coordinating with sales teams, channel partners and OEM.
• Strong leadership traits having proven acumen in managing and collaborating with Project Teams and demonstrated skills to track and execute projects in time yielding ROI.
• Articulate communicator who can fluently speak the language of both people and technology, blending technical expertise with interpersonal skills while interacting with the cross - functional teams, customers and stakeholders.
• Experienced in pre-sales design, pricing of circuits, proof of concept, understanding SOW, preparing RFP for MPLS, VPLS, IPVPN and L3 network circuits.
• Provide system level design guidance to customers on Confidential /Cisco Unified Communications, Cisco Unity Connection, and Cisco Session Management Edition.
• Proficient in understanding Call Manager, CUCM, CM, Communications Manager, Presence, Emergency Responder, and Confidential Contact Center and Unified communications Server.

TECHNICAL SKILLS

• Server OS: Red hat Linux 5.4 & 5.5 6.0, Windows 2003, XP, VMware.
• Languages: C, C++, HTML, Shell Scripting.
• Call Centre: Confidential, Cisco Call center Packages - BASIC, DELUX.
• Unified Communications: Confidential CM, SM,CISCO UC Manager, Cisco Call Manager.
• Call Center Reporting: Confidential BCMS, Confidential Call Management System (CMS)
• IVR-Self-Service: Confidential IR, Confidential Voice Portal & Confidential Exp rience Portal
• IP Telephony: Confidential, CISCO VOIP, SIP & IP Trunks
• Telecom: E1-T1, ISDN PRI/BRI, SIP, H.323, SBC Trunk
• Networking: H.323, SIP, RIP, IGRP, EIGRP, OSPF, BGP, TCP/IP, SNMP.

PROFESSIONAL EXPERIENCE

Confidential

Presales Systems Consulting Sr. Analyst

Responsibilities:

• Analysis of existing ICT solutions, gathering information of various vendors and working on the new request for proposal.
• Role involves in examining the present design, requirements, checking in capacities and providing the custom proposals to account managers and provide transpacific Low-Latency Solutions and win competitive bids.
• Integrating and supporting Data center solutions between Confidential com Malaysia and America which includes Routing, Switching, and VOIP call to the agents and back to the Service provider.
• Involved in trouble shooting of IPT components of Lync integration with Confidential CM and other audio, Video and Telepresence servers.
• Proactively coordinating and assisting on IPT Multi-vendor UC based applications which are integrated with CUCM, Confidential contact center and support the full delivery of completed service/solution.
• Has knowledge on other integration UC devices Like MS Lync with exchange and Presence servers.
• Working closely with the Operators ISP/ITSP’s and also with Empanelled partners NI/SI across global centers across NTTA nodes.

Confidential

APS Technical Consultant

Responsibilities:

• Provides consultation to independently solve problems in broad, complex, and unique Unified Communication and VOIP networks comprised of SM, CUCM, Cisco Unity, Voice Gateways, Presence Server and protocols such as H.323, SIP Trunks and VOIP.
• Acts as a Single point for large account network problem resolution and manage incident management process with end customer to ensure “best in class” service delivery.
• Designing and architecting the Unified Communications systems with high availability.
• Unified Communications dial plan design and class of service assignment for devices
• Execution of system level design testing for Unified Communications, Unity Connection and Mobile Collaboration.
• Installed and Configured Cisco Voice gateway Routers using H.323.
• Involved in High Level and Low Level designs with Solution Architects and Business Vendors.

Confidential

APS Technical Consultant

Responsibilities:

• Involved in gathering fundamental information on components which has to be integrated with Contact Center Servers.
• Work in tandem with other team managers and associates to refine and implement processes and services having to do with Confidential Contact Center Application Solutions.
• Preparation on Work flow plan with respect to scope of components involved in the project and sharing the key technical blue prints of Installation, configurations, Design testing AACC,SBC.
• With SBC, Audio codes involved in tweaking the digits and adapting to program according to requirement for 911 emergency customer care in order to get the proper address and location verification.
• Involved in Integration issues with CS1k Nortel Media servers with SM and AACC integration and following the process of identifying the issues with definite product related features and escalating to the development teams to fix the bug in the next release of patches.

Confidential

APS Technical Consultant

Responsibilities:

• As A Technical consultant handling the tasks which involves in design, implementation, integration with unified components like Confidential Aura Messaging, CM Confidential Evolution server with session manager all other adjuncts of Confidential and non- Confidential .
• Role involves in examining the present design, gathering the requirements, verifying the scope of work, checking in capacities and providing the custom proposals according to customized requirements.
• Integration of desired components with session manager, making SIP trunks, participating in client calls understanding the dial plan design and suggesting the best practices to suit the requirements.
• To Install, Program, do Alpha Phase Testing, Beta Phase Testing with UC components Integrated with Session Manager and other VOIP based soft switches.

Confidential

APS Technical Consultant

Responsibilities:

• Provides consultation to independently for integration issues with Session manager and Microsoft UC components. Involves in SIP Routing and Design of call flows.
• Involve in various technical aspects of the Project including designing and deliver solutions to clients and focus on competence enhancement activities.
• Oversee all aspects of project implementation. Project Management, Consultation, Installation, Administration, First day of business support for newly installed product & coordination with telecom service provider. Provide Knowledge Transfer & system handoff review to customer.

Voice Network Analyst

Confidential

Responsibilities:

• As a NOC Engineer we do interact with All the Products in the Portfolio which are being used by all Our Fortune and Premium Customers.
• Working in a Process Driven role to View the Network Diagrams across all the Customers and Gained in site in technical troubleshooting on Confidential Converged IP Telephony solutions.
• Developed Insight over the Integrations Issues with Third Party Products ( Confidential and Non Confidential ) Applications Products connected over the Confidential IP Communications systems.
• Involved in cross learning opportunity and working with Confidential Unified Messaging along with the converged And Application products