SUMMARY

• Experienced and certified in Sales, Design, Implementation, and Maintenance of nearly all of teh AVAYA portfolio.
• Seasoned AVAYA professional wif experience ranging from Mulitvantage/Definity call processing and call center software, Sun blade CMS systems, Definity AUDIX VM platforms, teh evolution to converged technologies including Aura Utility Server, System Platform wif All CM Templates, CC Elite wif advanced vectoring, AACC, Modular Messaging, SES/SM Servers, SIP Convergence, one - X platforms, IP DECT, and application enablement services.
• Experience in both indirect and direct channels - worked pre-sales, sales, design, operations, maintenance, and management.

TECHNICAL SKILLS

• TDM/VoIP Call Processing
• Call Center/ Contact Center
• Wired and Wireless
• Analog/DCP/IP/SIP
• DECT
• Routing
• Networking
• SS7/CAS/T1/E1/BRI/DS3
• Performance Analysis
• Capacity and Installation Planning
• Technical Documentation
• Project/Vendor/Employee Management
• Peer Mentoring
• CDMA
• WIMAX
• GSM
• TCP/IP
• LDAP
• TSAPI
• JTAPI
• OSI Model
• VPN
• FTP
• Telnet
• Tunneling
• SSH
• HTTP(s)
• Linux (server/admin)
• Microsoft (all platforms server desktop and clients)
• OBDC
• Mode-Code
• DS1C
• Fiber
• Copper
• LAN/WAN
• 802.11
• DiffServ QoS
• DHCP
• MPLS
• PPP
• VLAN
• UDP
• RTP
• SPX
• RIPv1/RIPv2
• TLS
• NAT
• RADIUS AAA
• CNA and APC and much more.

Professional History:

Confidential

Software Specialist Current

Responsibilities:

• Provide core and remote translations for new deployed sites on a daily basis (successfully completed 100+in > 6 months).
• Provide programming for Media Gateways and Media Modules. Configure MGC lists, sync sources, SLS Configs, Alarming administration, DSP management, s/w patching and firmware updating, trunking, routing, peripheral integration, configure survivability and failover options (ESS/LSP/SLS), Uniform Dial Plan planning and conversions, call type analysis, routes, call handling treatment, sys/loc/disp parameters, advanced vectoring, network region admin (Intermediate region, IGAR/CAC setup).
• Provide IP DECT Wireless configurations and integration to AACM (Multi-master, master, standby, slave base stations Configs), 37XX Wireless setup and registration, LDAP, UNITE SMS services, Kerberos, and SARI/PAR me admin (including PARI relay).
• Provide one-X Applications installs and configurations, Communicator and Attendant client’s setup, configuration, phonebook, Client Enablement Services integration, and other features.
• Confidential, Inc. Milwaukee HQ Confidential deployment. Plan, design, and implement CM DR Call Flow for Confidential Maintenance window/outage. This included over 300 vectors, utilizing variables and Elite CC, providing controlled call flow change as needed.
• Confidential, Inc. - On dial plan remediation team for EMEA CM CORE switches, standardization team developing standard documents, procedures, and best practice information.
• Confidential, Inc. - responsible for 95% of all IP DECT deployments.
• Confidential, Inc. Confidential Call Center Confidential deployment wif teh same scope of teh above Confidential project for JCI EMEA sites utilization.

Confidential

Sales Engineer/Software Specialist

Responsibilities:

• Began working an Engineering role, meeting wif technical audiences, fielding questions and constructively debating solutions, as well as more of a business focused audiences, lending more of a productivity and return on investment approach to solutions.
• Functioned day to day in a dual role, both as a Sales Engineer and Software Specialist. Utilizing years of experience wif AVAYA account teams and 3rd party OEM account teams, providing a truly turnkey solution.
• Utilized my real world expertise and hands on field experience in addition to leveraging tools and resources such as AVAYA Solution Designer, Maintenance Pricing Tool and Multi-site Tool, ATAC Pre-sales support, distribution channels, 3rd party/OEM resources.
• Have done Cisco front ending, interoperability, and integration wif a wide variety of vendors.
• Utilized my programming experience as a software specialist, and continued to provide software support, new system translations, and eventually all aspects of programming for our service department.

Confidential

Manager/Operations

Responsibilities:

• Hired on as entry level cold call sales agent quickly grew customer base and moved into account management.
• Progressed into a Sales Engineer role working daily wif sales and service staff, pursued my desire to expand my capabilities Into design and implementation, Consistently staying current on all things AVAYA allowed me to work wif account teams to develop solutions and approaches based on customer needs and opportunity circumstances.
• Meeting in pre-sales/informational gathering, solution presentation and Q&A, as well as post-sales planning contexts, me am an outgoing people person who truly believes in teh superiority of AVAYA solutions. Exuding dat belief to customers and reps halped to make me successful and generally provided teh advantage of leading discussions.
• Numerous Large Scale Dial Plan Conversions over teh years. Ohio Masonic, Holland and Knight Law Firm, Progress Energy, and more. Have done 6-11 digit conversion for customer in over 400 locations, 5800 employees, in 4 countries.
• Fort McCoy - WI, USA - JITC Aura Deployment, over 8000 Ports, implementation and programming.
• Implemented some of teh first international, interoffice IP trunks, for Allyn International when Definity R8 introduced H.323 trunking, connected Fort Myers, FL office to Prague, Czechoslovakia.
• During teh last few years of my employment at TSS, me worked as service manager in teh Operations department building on teh skills and techniques me had learned, continuing to broaden my technical repertoire earning a multitude of certifications, hands on experience and become an expert in product families most commonly implemented. E.g. Communications Manager Call processing software, Call Center Elite wif Expert Agent Selection combined wif Basic Call Management Reporting or Call Management System, Session Manager deploying SIP Endpoints and Trunks providing interoperability in an existing customer environment.