OBJECTIVE:

To utilize my skills and enhance my knowledge within the Information Technology field while providing customer centric support to my employer.

SUMMARY:

• Possess 10 years of IT Experience in the systems/network and help desk administration, help desk, software, and hardware, network maintenance and installation, data security administration, imaging, active directory, and computer systems.
• Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
• Extensive experience with and knowledge of operating systems: Win 9x, 2000 Family, XP, Vista, Windows 7, Windows 2000, 2003 and 2008 Server.
• 9 + years in management of IT Departmental workload, staff, project management, resources and budget

WORK EXPERIENCE:

Confidential, Carbondale, Illinois

Systems Administrator

Responsibilities:

• Administrators Microsoft Windows Servers (Active Directory, DNS, FTP, IIS), 200 plus Workstations and security devices for approximately 5000 users.
• Responsible for managing Internet Information Server (IIS) and Apache web server.
• Provides help desk support users, either via phone, remotely or desk side.
• Assisted in the implementation of a new Juniper firewall and switch.
• Coordinates and implements all system upgrades.
• Purchased, implemented and trained end users on ID management system for pass members
• Planned, designed and implemented an offsite backup policy and procedure.
• Responsible in the development of annual budget requests and managed expenses involved in servers, computers, network infrastructure and software support operations.
• Develops operational policies and procedure pertinent to the computer software support area, local area network, and computer hardware for the department.
• Managed multiple projects and had the responsibility for preparing detailed, long - range, and comprehensive system plans.
• Coordinated and implemented a project that allowed the department Confidential to accept credit cards via a web payment system.
• Researched, purchased, designed and administrators SysAid Help Desk Ticketing Software.
• Creates end user manuals and provides technical support sessions for new and existing employees.

Confidential, Carbondale, Illinois

Systems Administrator

Responsibilities:

• Responsible for backing up and restoring network data with VERITAS Backup Exec.
• Responsible for making recommendations to supervisor regarding the evolution of the overall systems and software infrastructure for the department.
• Performed research in support of planning and upgrades/replacement of systems and software.
• Responsible for Quoting and purchasing all the workstations, servers, network equipment, hardware, software.
• Upgraded an existing network from Windows Server 2000 to Windows Server 2003 and implemented an Active Directory environment.
• Provides integrity test of new client-server applications before distributing to users.
• Provides database administration, BSDI (SQL Server), Time Clock Plus (SQL Server) and Confidential (Progress).
• Manages and ensures that the department is compliant with all software licensing .
• Installs, configures, administers, and maintains all domain workstations, including hardware/software repairs, patching, imaging, firewall configurations.
• Implemented and responsible for Print Server Administration
• Experienced in creating Policy Objects (GPO’s).
• Responsible for maintaining Symantec Ghost Cast Server and image library.
• Responsible for supervision, hiring and development of IT staff.
• Created and responsible for the entire replacement of the department’s technology needs: hardware, computers, servers, and software.
• Budgeted and responsible for the direction of department for the next ten years concerning technology.
• Responsible for coordinating firewall rule changes. Responsible for mobile device support, IPads. PCI compliance.
• Responsible for managing, installing, configuring Apache web server with content management system (CMS) Joomla.
• Responsible for researching, purchasing, implementing and supporting Time Clock Plus.
• Responsible for managing, supporting and deploying Mac Server and desktops.

Confidential, Carbondale, Illinois

Information Technology Help Desk Analyst

Responsibilities:

• Installed and configured all software upgrades.
• Responsible for data backup on network servers and network computers.
• Reviewed hardware, software, and accessories applicability and compatibility.
• Monitored compliance with copyright laws, license agreements, and other related regulations.
• Evaluated unit’s operational needs, researched computer hardware, software, and accessories and recommended purchases.
• Diagnosed and handled technical troubleshooting within a Windows Enterprise environment, including system crashes and recoveries.
• Coordinated and conducted end-user s for Confidential .
• Was a primary contact for software vendors.
• Conducted customer service via telephone, email, in person, and remotely (i.e. remote desktop).
• Provided help desk service to 5000 users and serviced over 125 workstations and 2 servers.
• Completed workstation setups ranging from tower based computers to laptops.
• Created and updated current policies and procedures as well as created end-user manuals.

Confidential, Ullin, IL

Information Technology Help Desk and Network Support

Responsibilities:

• Responsible for maintaining, trouble shooting, and configuring computers, laptops and peripheral equipment.
• Responsible for assisting over 500 end users, which consisted of faculty/staff and students on technical, issues that arose.
• Assisted in the imaging of 6 computer labs that had an average of 50 computers in each room.
• Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Coordinated the installation of new hardware/software.
• Responsible for installing, testing and maintaining the operation of all computer hardware and software concerning machines that were already in production.
• Instructed faculty/staff and students in the use of computer equipment and of computer applications.
• Ran network cabling from switch closet through walls and ceilings.
• Installed and configured the AS400 client on networked machines.
• Assisted with annual inventory at the main campus.
• Prioritize and schedule problems.
• Escalate problems (when required) to the appropriately experienced Analyst.