Consultant Resume

SUMMARY:

Self - motivated individual seeking new opportunities and assuming increasing levels of responsibility
Comfortable working independently or in a team setting and maintaining a warm personality.
Solution focused information technology professional with a broad understanding of computer networking.
Committed to quality performance with a ability to learn new procedures quickly
Ability to maintain confidentiality and work under extreme deadlines

TECHNICAL SKILLS:

WORK EXPERIENCE

Confidential

Consultant

Responsibilities:

Primarily responsible for maintaining all aspects of clients small business network infrastructure and personal computer needs.
Provide technical support by install/uninstall software and hardware. Communicate with other IT professionals, customers and vendors relating to issues presented.
Research, recommend, purchase and install software, hardware, and security for the day to day business or personal usage to meet the best possible resolution.
Analysis and repair issues pertaining to Virus and provide the best solution for saving or recovering data for the customer.
Provide troubleshooting and thorough analysis to research issues on a timely basis and provide resolutions to the customer.
Save or recover data from bad or damaged hard drives.
Provide new and existing business with a complete cost effective solutions for network infrastructure projects
Maintain backups, updates, patches and preventive maintenance to work stations and servers.
Create and provide a detailed invoice of work completed using Quick books and recommend maintenance or upgrades for customer situation.
Work with vendors representing the customer relaying in layman terms the transaction with the vendors to the clients.
Provide phone support and email, by walking customers through a step by step’s solution to their issues.
Prepare user guide documentation for any new changes for software or hardware for customer
Provide customer with update of work on a timely bases.

Network Administrator

Confidential, West Des Moines, IA

Responsibilities:

Primarily responsible for maintaining all aspects of the network infrastructure Install/uninstall hardware and software.
Provided support for laptop, desktop and tablet PC’s.
This routinely included rebuilding, reformatting and imaging computers.
Provided installations and support for upgrades, testing workstations, peripheral devices, user applications and other critical software.
Provided advanced level support on network servers
Perform multi-level support for approximately 250+ users and 100+ external users
Input and update help desk software to keep track of user tickets and status
Work with team mates to insure a timely and cost effective solutions will be provided to the client
Routinely research hardware, software problems to assist customers with most up-to-date technological business solutions
Evaluate enhancements for purchase of new hardware, software and cell phone
Network security duties included process/grant/delete access for users.
Coordination communications between users, clients and help desk personal 24/7 availability

Confidential

Consultant

Responsibilities:

Primarily responsibility to meet with new clients, supply software hardware phone support and maintain all aspects of their network info structure.
Resolve issues on a timely basis, recommend solutions for clients business growth
Provide new and existing business with a complete cost effective solution
Maintain updates, patches and preventive maintenance

Network Administrator

Confidential, Urbandale, IA

Responsibilities:

Primarily responsible for providing end user software, hardware support. Installation new servers, workstations, cabling and wiring wall jacks.
New software installations, upgrades, of clients
Provide analytical ability to logically progress through problem solving, recommend optimum technology resolutions.
Provide effective communication skills in a customer-service orientation environment
Working knowledge of replacing all PC parts

EDI & Novell Administrator

Confidential, Moline, IL

Responsibilities:

Responsibilities include Installing, maintaining and upgrading Novell 3.12 servers.
Maintain preventive maintenance along with providing user support for all Hardware/software
Maintain & design programs for the label department using Visual Basic Access database. Update and trouble shoot EDI clients.