OBJECTIVE:

To be employed with a company that continuously provides challenges within the IT environment. To provide professional state of the art solutions for my employer’s, end - users and IT businesses. To advance in a management position with a dynamic company that provides continuous growth and advancement.

SUMMARY:

• I am a highly self-motivated person with 22 years of customer and technical services. I possess excellent customer service and relational skills strive to improve user experience through knowledge transfer, comprehensive business alignment with technology, and creative solutions to difficult problems.
• I contain a wealth of analytical skills, technical knowledge, team leadership, customer oriented support personality, technical problem resolution, and team collaboration.
• I am widely known as a trusted colleague with an openness to help others, action oriented, strong team player, consistently striving to exceed goals, with a cheerful outward self-motivated attitude.
• Excellent project management, team leadership and customer service oriented.
• Excellent team player, team collaborations, self-starter, and quick learner.
• Excellent experience with Oil and Gas industry, including Utilities and Energy trading & deregulation applications.
• Take complete ownership and accountability for projects and issues assigned from start to finish.
• 22 years experienced with Windows OS, Windows Servers, Applications Integration, Support and Management.
• 16 years of application packaging experiences with MSI Technology using InstallShield Admin Studio 4.0-11.5, Wise Package Studio 5.1-8.0, WinInstall 2005, Marimba Packaging, Install Master 8.0, SMS Installer, InstallWatch, Wise InstallScripts and Picture Taker.
• 16 years experienced with Marimba, Tivoli, Altiris, SCCM, Architecture, Design, Deployments, Configurations and Administration.
• 9 years experienced with Citrix XenApp Design, Administration and Supports from 4.5/5.0.6.0 & 6.5.
• 16 years experienced with scripting including Dos, Winbatch, VB Scripting, Java, Perl and Powershell.
• 8 years of application virtualization experience with Microsoft AppV (formally Softgrid), Architecture, Design, Administration and Supports.
• 8 years experienced with Citrix Presentation Server/XenApp Architecture, Design, Administration and Supports.
• Excellent experience with Tivoli TME, Tivoli Autopack/Filepack, Tivoli Noticed, Tivoli Monitor and Tivoli Problem Management.
• 4 years Web Development, Design and Layout with HTML, DHTML, Java, Vbscripting, FrontPage 2002, Dream Weaver and Flash.
• Excellent experienced with Database programming using Access and SQL.
• Excellent experienced with Marimba, SCCM Architecture, Design, Administration and Supports.
• Strong experienced in architecture, designing and maintaining Common Computing Environments including software testing, distribution, automation, configurations, troubleshooting and software life cycle.
• Strong experienced with Windows 3.1\95\DOS\NT\2000\XP\Win7\2003 and 2008 server architecture, configuration and administration.
• Strong experience with various network operating systems such as: Novel Netware 3.12, Intranet Ware 4.11, Windows 95 Server, Windows 3.X Server, Windows NT 3.51,4.0 Server, Windows 2000 Server, Windows 2003 and Windows 2008 Server.
• Strong Experience with Citrix Architecture, Configuration and Administration. (Citrix 4.5/6.0)

EXPERIENCE:

Confidential

Senior Manage Workstation Application Process Engineer

Responsibilities:

• Building a Project Plan for Managing and Deploying Citrix XenApp, Business Continuity and Disaster Recovery Citrix XenApp with Application Streaming, Password Manger Single - Sign on, Citrix Secure Access Gateway, Access Gateway, Citrix EdgeSight Server to monitor application performance and reports.
• Design, Implement, Administration and Support of Citrix XenApp upgrade from 4.5 to 5.0/6.0 & 6.5.
• Manage enterprise application installation and configuration, application packaging and deployment, profile management, printing configuration and management, application publishing, printing and troubleshooting.
• Design, Implement, Administration and Support of Citrix Profiles, Policies and Procedure. Generate Policies for Printing, Load Balancing and reporting.
• Implemented Citrix Secure Gateway Internal / External and Web Access hosting XenApp 5, 6, 6.5.
• Configured, Administration and Support of Netscaler for Load Balancing and Bandwidth Throttle.
• Perform Citrix XenApp Servers daily health checks and took proper action for any issues.
• Manage enterprise Citrix Farm including XenApp Server Builds, Windows & Application patches on the servers
• Management daily of application installation, upgrade & publishing of applications for users.
• Maintain proper documentation and control records. Provide Citrix & Windows OS third level technical support to end-user support staff.
• Build new Citrix Systems, including internally developed software, into staging/test environment, upon successful testing, and into production environment.
• Implemented application update, upgrade on Citrix farm required by Business Owner or Infrastructure related projects.
• Provide real time application reporting, systems health audit and analyzed performance to enhance end user experience.
• Develop Application Packaging Processes, Standards, Best Practices and Company Wide Application Deployment and Automation Policy.
• Manage and responsible for 8 application packaging engineers from various regions across the globe (5 remote and 3 local).
• Managed enterprise wide of SCCM 2012 Distribution, Software Catalog, Applications Catalog, Packages, Reporting, Core Applications Deployments and Configuration, Software, Devices Collections Management and administration.
• Manage and accountable for team productivity, ensure process efficiency and requests are being complete on-time.
• Manage reporting and presentations on various levels of packaging status, engineer performances, assignments and deployment delivery to upper managements and business owners.
• Manage and provide 3rd level technical consulting and guidance to application package engineers across the enterprise to ensure highest quality deliverable with best practices.
• Queue management and assignment of enterprise wide work-flow process from end to end and ensure objectives are met along with business SLA.
• Manage and release control of company-wide app-portal for more than 650 applications deployed from an online software catalog.
• Work closely with Application Team, Business Analyst, Business Owner and Desktop Support in deploying and troubleshooting of hardware/software for both laptops and desktop environments.
• Manage, assign and prioritize application packaging requirements to meet with Business SLA and ensuring highest level of client satisfaction.
• Manage enterprise wide Quality Assurance services and processes including coordinated UAT with Business Owner and SME to ensure highest level of satisfaction delivered.
• Manage enterprise wide Viewfinity security policies and privilege elevation to ensure all other process are meet within IT Security to protect client from potential security breach and to align with company wide security policy.
• Manage enterprise wide Application Packaging and Virtualization of application service portal to ensure highest level of application self services delivery to align with cooperate licensing policy.
• Architect and Manage Microsoft AppV 5.0 environment formally known as Softgrid.
• Manage Enterprise Wide Citrix Environment with Stream Application Services.
• Package/Sequence applications for Enterprise Desktop Environment including Deployment with Stress Test analysis and reports.
• Resolve MSI conflicts using AdminStudio & Conflict Solver.
• Create complete technical documentations detailing installation process and application requirements.
• Identify solutions and software issues and provide resolution to team members including helpdesk support and knowledge sharing.
• Create Company Wide Standard/ and high visibility applications using Flexera AdminStudio 11.5 Enterprise Suite to ensure highest quality delivery.
• Develop and maintain new software introduction process using Flexera Workflow manager.

Confidential

Senior System Engineer

Responsibilities:

• Design, Implement, Administration and Support of Citrix XenApp upgrade from 4.5 to 5.0/6.0 & 6.5.
• Manage enterprise application installation and configuration, application packaging and deployment, profile management, printing configuration and management, application application publishing, printing and troubleshooting.
• Management daily of application installation, upgrade & publishing of applications for users.
• Configured, Administration and Support of Netscaler for Load Balancing and Bandwidth Throttle.
• Design, Implement, Administration and Support of Citrix Profiles, Policies and Procedure. Generate Policies for Printing, and Load Balancing.
• Build Citrix Systems, including internally developed software, into staging/test environment, upon successful testing, and into production environment.
• Implemented Citrix Secure Gateway Internal / External and Web Access hosting XenApp 5, 6, 6.5.
• Publishing applications and integration with AppV and Microsoft's System Center Configuration Manager 2012
• Perform Citrix XenApp Servers daily health checks and took proper action for any issues.
• Manage enterprise Citrix Farm including XenApp Server Builds, Windows & Application patches on the servers
• Building a Project Plan for Managing and Deploying Citrix XenApp, Business Continuity and Disaster Recovery Citrix XenApp with Application Streaming, Password Manger Single - Sign on, Citrix Secure Access Gateway, Access Gateway, Citrix EdgeSight Server to monitor application performance and reports.
• Maintain proper documentation and control records. Provide Citrix & Windows OS third level technical support to end-user support staff.
• Implemented application update, upgrade on Citrix farm required by Business Owner or Infrastructure related projects.
• Provide real time application reporting, systems health audit and analyzed performance to enhance end user experience.
• Develop application packaging processes, standards, best practices and company wide application deployment and policy.
• Manage and responsible for 4 application packaging engineers from various regions (3 remote and 1 local). Ensure highest level and quality services of application packaging and enterprise wide deployment.
• Managed enterprise wide of Application Distribution (Marimba and SCCM 2012) Software Catalog, Applications Catalog, Packages, Reporting, Core Applications Deployments and Configuration, Software, Devices Collections Management and administration.
• Manage and accountable for team productivity, ensure process efficiency and requests are being complete on-time.
• Manage reporting and presentations on various levels of packaging status, engineer performances, assignments and deployment delivery to upper managements and business owners.
• Budget reviews and proposal for management approval of technologies and projects aligned with core IT business.
• Manage and provide 3rd level technical consulting and guidance to application package engineers across the enterprise to ensure highest quality deliverable with best practices.
• Queue management and assignment of enterprise wide work-flow process from end to end and ensure objectives are met along with business SLA.
• Manage, assign and prioritize application packaging requirements to meet with Business SLA and ensuring highest level of client satisfaction.
• Manage and recommended budget approval for technologies and projects aligned with core IT business.
• Manage enterprise wide Quality Assurance services and processes including coordinated UAT with Business Owner and SME to ensure highest level of satisfaction delivered.
• Architected, design, administration and supports of enterprise solution for Wise Package Studio 7.0 SP2 environment.
• Architected and managed enterprise solution for Citrix 4.5 and 6.0 environments. Presentation Servers 2003 and XenApp Servers 2008 R2.
• Architected and Managed Microsoft AppV 4.0, 4.5 and 5.0 environment formally known as Softgrid.
• Sequenced over 250 plus applications for Citrix, XenApp, Windows 2003 and Windows 2008 server environments.
• Packaged/Sequenced 400 plus applications for Enterprise Desktop Environment including Deployment with Stress Test analysis and reports.
• Implemented, Setup and Managed Enterprise-Wide Application Deployments Solution for Local Systems, Mobile Devices and Citrix XenApp and Presentation Server.
• Provided technical expertise and project planning at Confidential in their early planning and implementation of application automation and standardization projects.
• Automated MSI and Custom packages through Wise Package Studio and Marimba deployment systems.
• Developed Confidential Application Packaging Processes, Standards, Best Practices and Company Wide Application Deployment and Automation Policy.
• Performed packaging of business applications through Wise Packaging Studio 4.61/7.0 SP2, WISE for Windows Installer 4.0, Installed Master 8.0 and SMS Installer in conjunction with MSI scripts on clients Windows NT, Windows 2000, Windows XP and Citrix environments.
• Resolved MSI conflicts using Wise Packaging Studio & Conflict Solver.
• Worked closely with Application Team and Desktop Support in deploying and troubleshooting of hardware/software for both laptops and desktop environments.
• Created complete technical documentations detailing installation process and application requirements.
• Provided third level technical support for application packaging and scripting issues.
• Implemented, Tested and Supported applications for Windows NT, Windows 2000, Windows XP, Windows 7 and Citrix 2003 Servers, 2008 R2 Servers compatibility.
• Identified solutions and software issues and provided resolutions to team members including helpdesk support and knowledge sharing.
• Developed Enterprise-Wide Application Lifecycle for Application Packaging and Company Standardization.
• Developed and Maintained individual work plans with critical deadlines.
• Managed and ensured project deliverables met project standards, i.e. packaging, documentation, quality assurance was complete and accurate, and that the system performed as required per client’s specifications.
• Provided Technical to team members with knowledge sharing to help ensure the Packaging Environment is efficient with highest quality of workmanship.
• Provided technical assistance to all Desktop Support team members on various projects and daily troubleshooting.

Confidential

Senior System Engineer

Responsibilities:

• Implemented application update, upgrade on Citrix farm required by Business Owner or Infrastructure related projects.
• Build new Citrix Systems, including internally developed software, into staging/test environment, upon successful testing, and into production environment.
• Building a Project Plan for Managing and Deploying Citrix XenApp, Business Continuity and Disaster Recovery Citrix XenApp with Application Streaming, Password Manger Single - Sign on, Citrix Secure Access Gateway, Access Gateway, Citrix EdgeSight Server to monitor application performance and reports.
• Management daily of application installation, upgrade & publishing of applications for users.
• Implemented Citrix Secure Gateway Internal / External and Web Access hosting XenApp 5, 6, 6.5.
• Design, Implement, Administration and Support of Citrix Profiles, Policies and Procedure. Generate Policies for Printing, and Load Balancing.
• Perform Citrix XenApp Servers daily health checks and took proper action for any issues.
• Design, Implement, Administration and Support of Citrix XenApp upgrade from 4.5 to 5.0/6.0 & 6.5.
• Manage enterprise application installation and configuration, application packaging and deployment, profile management, printing configuration and management, application application publishing, printing and troubleshoting.
• Manage enterprise Citrix Farm including XenApp Server Builds, Windows & Application patches on the servers
• Maintain proper documentation and control records. Provide Citrix & Windows OS third level technical support to end-user support staff.
• Provide real time application reporting, systems health audit and analyzed performance to enhance end user experience.
• Develop application packaging processes, standards, best practices and company wide application deployment and policy.
• Manage and responsible for 5 application packaging engineers and ensure highest level and quality services of application packaging and enterprise wide application deployment.
• Managed enterprise wide of Application Distribution (Altiris/Marimba/SCCM 2007) Software Catalog, Applications Catalog, Packages, Reporting, Core Applications Deployments and Configuration, Software, Devices Collections Management and administration.
• Manage and accountable for team productivity, ensure process efficiency and requests are being complete on-time.
• Manage reporting and presentations on various levels of packaging status, engineer performances, assignments and deployment delivery to upper managements and business owners.
• Manage and provide 3rd level technical consulting and guidance to application package engineers across the enterprise to ensure highest quality deliverable with best practices.
• Queue management and assignment of enterprise wide work-flow process from end to end and ensure objectives are met along with business SLA.
• Manage, assign and prioritize application packaging requirements to meet with Business SLA and ensuring highest level of client satisfaction.
• Manage and recommended budget approval for technologies and projects aligned with core IT business.
• Manage enterprise wide Quality Assurance services and processes including coordinated UAT with Business Owner and SME to ensure highest level of satisfaction delivered.
• Architected and Manage enterprise solution for Wise Package Studio 7.0 SP2 environment.
• Assisted in Architected and Managed enterprise solution for Citrix 4.5 and 6.0 environments. Presentation Servers 2003.
• Sequenced over 100 applications for Citrix and Windows 2003 server environments.
• Packaged 600 plus application for Enterprise Desktop Environment including Deployment with Stress Test analysis and reports.
• Sequenced all of Chesapeake applications for Enterprise Desktop Environment Deployment with Stress Test analysis and reports.
• Managed Various Consultants with Packaging Projects Management and Quality Control and Assurance to meet company standard and policy standard practices.
• Provided technical expertise and project planning at Confidential in their early planning and implementation of application automation and standardization projects.
• Automated MSI and Custom packages through Altiris and Marimba deployment mechanism.
• Developed Chesapeake’s Application Packaging Processes and Company Application Automation Policy.
• Performed compilation and packaging of business software applications through Wise Packaging Studio 4.61, WISE for Windows Installer 4.0, Install Master 8.0 and SMS Installer in conjunction with MSI scripts on clients Windows NT, Windows 2000, Windows XP and Citrix environments.
• Resolved MSI conflicts using Wise Packaging Studio & Conflict Solver.
• Worked closely with Desktop Team in deploying and troubleshooting of hardware/software for both laptops and desktop environments.
• Created complete technical documentations detailing installation process and application requirements.
• Provided third level technical support for application packaging and scripting issues.
• Implemented, Tested and Supported applications for Windows NT, Windows 2000, Windows XP and Citrix compatibility.
• Identified solutions and software issues and provided resolutions to team members including helpdesk support and knowledge sharing.
• Developed complete Application Lifecycle for Application Packaging and Standardization for Enterprise-Wide services.
• Developed and Maintained individual work plans with critical deadlines.
• Assisted in developing and ensuring project deliverables met project standards, i.e. packaging, documentation, quality assurance was complete and accurate, and that the system performed as required per client’s specifications.
• Provided Technical to team members with knowledge sharing to help ensure the Packaging Environment is efficient with highest quality of workmanship.
• Provided technical assistance to all Help Desk team members on various projects and daily troubleshooting.
• Take complete ownership and accountability for issues assigned from start to finish.

Confidential

Senior Consultant (Desktop Management)

Responsibilities:

• Develop application packaging processes, standards, best practices and company wide application deployment and policy.
• Manage and responsible for 10 application packaging engineers of their productivity and ensure highest level and quality services of application packaging and enterprise wide application deployment.
• Manage and accountable for team productivity, ensure process efficiency and requests are being complete on-time.
• Manage reporting and presentations on various levels of packaging status, engineer performances, assignments and deployment delivery to upper managements and business owners.
• Manage and provide 3rd level technical consulting and guidance to application package engineers across the enterprise to ensure highest quality deliverable with best practices.
• Queue management and assignment of enterprise wide work-flow process from end to end and ensure objectives are met along with business SLA.
• Manage, assign and prioritize application packaging requirements to meet with Business SLA and ensuring highest level of client satisfaction.
• Packages, Reporting, Core Applications Deployments and Configuration, Software, Devices Collections Management and administration.
• Manage enterprise wide Quality Assurance services and processes including coordinated UAT with Business Owner and SME to ensure highest level of satisfaction delivered.
• Budget reviews and proposal for management approval of technologies and projects aligned with core IT business.
• Manage and provide 3rd level technical consulting and guidance to application package engineers across the enterprise to ensure highest quality deliverable with best practices.
• Managed enterprise wide of Application Distribution (SMS/SCCM/Marimba) Software Catalog, Applications Catalog,
• Assisted in Architecting and Managed enterprise solutions for InstallShield AdminStudio 5.0.
• Performed complete life cycle application packaging of business software applications through InstallShield AdminStudio 5.0, WISE for Windows Installer 4.0, Install Master 8.0 and SMS Installer in conjunction with MSI scripts on clients Windows NT, Windows 2000, Window XP and Citrix projects.
• Provided third level technical support for application packaging and scripting issues.
• Provided technical expertise and project planning at Confidential in their early planning and implementation of application automation and standardization projects.
• Responsible for validating previous scripts for compatibility issue on Windows NT and Windows 2000 environment
• Implemented, Tested and Supported applications for Windows NT, Windows 2000, Windows XP and Citrix compatibility.
• Automated MSI and Custom package through SMS and Marimba deployment mechanism.
• Identified solutions and software issues and provide resolution to team members.
• Developed Application Packaging Process Flow Chart that meets the client environment and expectation.
• Assisted in developing Application Lifecycle for Application Packaging and Standardization.
• Developed and Maintained individual work plans with critical deadlines.
• Resolved MSI conflicts using InstallShield Conflict Solver.
• Instructed, directed, and checked the quality and timeliness of other system professionals.
• Trained new employees and provided technical assistance to junior staff.
• Coordinated for the implementation of new and existing applications.
• Assisted in developing and ensured project deliverables met project standards, i.e. packaging, documentation, quality assurance was complete and accurate, and that the system performed as required per client’s specifications.
• Take complete ownership and accountability for issues assigned from start to finish.
• Worked with CCE Rollout Team in deploying and troubleshooting of hardware/software for both laptops and desktop environments.
• Created complete technical documentations detailing installation process and application requirement.

Confidential, TX

Senior Analyst, Desktop Solutions Engineering

Responsibilities:

• Delivered Desktop software solutions that meet stated business needs.
• Application installation, testing, support and .
• Certified, maintained and tested Tivoli software packs for software distribution to the end user community.
• Evaluated, tested, troubleshoot and engineered new software solutions such as Marimba, Altiris, Novadigm and Picture Taker.
• Assisted in the of the end user community.
• Provided a last line support on all software related issues.
• Provided solutions expertise to both business and IT groups.
• Identified solutions and software issues and provided resolutions to team members.
• Assisted project teams with operational transition from the desktop perspective to the deskside and help desk teams.
• Assisted in technical documentation efforts surrounding the Confidential process and procedures as they relate to application and solutions delivery.
• Assisted with other infrastructure related duties and projects as time permits.
• Acted as Subject Matter Expert on topics assigned.
• Assisted with the development of software and solution standards.
• Provided client community with proper problem-identification and escalation processes for issue resolution.
• Provided high quality and quick response customer support to ensure maintenance of systems, applications and services.
• Displayed proficient use of strong analytic and problem solving skills by conducting research, gathering data, synthesizing and summarizing data, and recommending and/or implementing solutions.
• Documented detailed description of user needs, program functions, and steps required to implement or modify desktop standards.
• Conducted post-implementation analysis.
• Adhered to Confidential standards, methodologies and quality process standards.
• Demonstrated proficient use of standard management tools to ensure consistent quality of deliverables.
• Worked with team members, client community, and other work groups to develop specifications for various levels of complexity within database, system and service efforts.
• Provided Subject Matter Expertise to others in Confidential on related issues.
• Take complete ownership and accountability for issues assigned from start to finish.
• Approached job with innovation and a high level of initiative.
• Provided highest level of customer service and do what it takes to get the job done.
• Focused on communication and feedback to internal and external customers.
• Provided overall technical specialist advisor with various projects within Confidential environment such as: Pre CCE, CCE, Post CCE, DCA….etc…
• Provided overall software Configuration/Troubleshoot on Confidential network.
• Certified, Trained and Supported overall Confidential Software across Confidential from Local Workstation to Server base Apps on NT.
• Provided Tivoli expertise to build Autopacks and Filepacks for applications distribution across Confidential ’s Network.
• Implemented and Migrated Confidential operating system from Windows NT 4.0 to NT 2000.
• Worked with CCE Rollout Team in deploying and troubleshooting of hardware/software for both laptops and desktop environments. Desktops included Compaq, Dell, IBM and compatibles. Laptops included Compaq, Toshiba and IBM. Desktop operating systems included Windows 95, Windows 3.1 xs and Windows NT, Windows 2000. Network operating systems include Netware 3.12, Intranet Ware 4.11, Windows NT 3.51 and 4.0.
• Created technical documentations detailing laptop and desktop configuration issues

Confidential

Network Assistant/Web Development, Design/Layout

Responsibilities:

• Responsible for Windows NT 4.0 configuration, monitoring and troubleshooting.
• Responsible for NT 4.0 security by creating and managing user accounts, setting passwords, creating network shared directories, and installing virus protection software for Windows 95 and NT clients in an Enterprise environment.
• Directly responsible for all vendor software administration including setup, maintenance, support, trouble shooting and technical to employees
• Provided general programming for the business needs such as intranet web site, database developing, implementing and managing a process that maintains data for a more efficient and accurate means of producing reports and scorecards.
• Helped in administration and installation of Microsoft Exchange Server 5.5, Microsoft SMS 1.2, as well as MS Proxy server
• Planning, Developing, Design, Maintain, Update and Implement of Intranet Website using Html, JavaScript, Asp, FrontPage 98…etc…
• Microsoft IIS configuration and trouble shooting.
• Provided Technical Support throughout the entire Confidential Company in New Orleans

Confidential

Technical Support Specialist/PC Associates

Responsibilities:

• Configured Computers for various platforms such as Windows 3.x, Windows 95, Windows NT.
• Implemented, Installed, Upgraded and Troubleshoot Business Software.
• Provided third level customer technical support.
• Customized and maintained company database.

Confidential

Programmer/PC Support

Responsibilities:

• Maintained and developed company database, provided backups and restorations..
• Provided 3rd level technical support and software integration.
• Implemented and managed a process that maintains data for a more efficient and accurate means of producing reports and scorecards.