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Network Administrator / Network Technician Resume

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Jacksonville, FL

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PROFILE:

Certified IT and Microsoft professional with 3 years management experience and 7 years of experience in service and support in the automotive, customer care, and information technology industries. remarkable customer service background, great ability to learn quickly, punctual and dedicated to the task at hand.

TECHNICAL SKILLS:

  • Windows Server
  • RDP / VPN
  • Switching / Routers
  • BES / BIS
  • Microsoft Office
  • SharePoint
  • Imaging / Ghost
  • CRM
  • Exchange
  • VoIP
  • WAN / LAN / VLAN
  • 65 WPM w/ 95% Accuracy

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Network Administrator / Network Technician

Responsibilities:

  • Support clients in pc software, hardware, network integration and phone support
  • Setup and managed AD, GPO, OU and security policies, reset passwords on Windows Server platform
  • Project lead in fiber drops and network extension projects including Voip, switching, and wireless technologies
  • Install, support and troubleshoot small to mid - size VoiceStream/Televantage and AllWorx phone systems
  • Setup, build and integrate custom workstations, printers, WAPs and third party software and hardware
  • Support clients using Windows 8, 7, XP, and 2000 operating systems, and Windows Server 2008 and Server 2003

Confidential, Jacksonville, FL

Help Desk Technician

Responsibilities:

  • Test, troubleshoot, and implement varying software for Microsoft partner hosting company and customers
  • Worked with no supervision on projects involving CRM, Exchange, SQL, Web Hosting, ASP, etc.
  • Support Corporate level clients via phone support and remote desktop to setup, troubleshoot or Configure issues repair varying issues in hosting and connectivity with a heavy Outlook and Exchange concentration
  • Setup VPNs while utilizing remote software to support clients

Confidential, Jacksonville, FL

PC Rollout / Desktop Support Technician

Responsibilities:

  • Member of 2009 workstation refresh project for Confidential
  • Tested and configured custom pc images, installed custom software, and rolled out 825 workstations and 525 monitors while using Remedy Ticketing System
  • Test and exchange pc hardware components to maintain device functions and lower new pc failure rate
  • Accessed, configured and established XP clients to Novell and Windows network
  • Supported clients in troubleshooting issues including, connectivity, applications and preferences
  • Planned and executed with team of contractors efficiency plans for past and possible future implementation issues

Confidential, Jacksonville, FL

Technician / Supervisor

Responsibilities:

  • Repaired and serviced Confidential vehicles and fleet of used vehicles of numerous makes and models
  • Supervised and trained staff of 5 entry-level mechanics in vehicle inspection and service
  • Trained staff in ADP and Arkona management systems, and quality control

Confidential, Brighton, MA

Technician

Responsibilities:

  • Service, maintenance, and repair of Acura vehicles, (including engine, suspension, interior exterior
  • A/C, electronics, brakes and accompanying components)

Confidential, Cambridge, MA

Technician / Service Adviser

Responsibilities:

  • Managed customer valet service
  • Setup and Maintained customer and parts inventory database
  • Promoted from entry-level lube mechanic to full line technician

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