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Network Infrastructure Support Resume

SUMMARY:

Highly skilled and talented Technical Specialist with 20+ years’ experience providing technical support for network end - to-end users in high-tech, financial services, and telecommunication industries. Proven ability to deliver high-quality technical analysis and solutions to complex network infrastructures. Expertise performing diagnostic testing, troubleshooting, and determining network design requirements. Outstanding technical, problem-solving, and customer support skills. Top performer and valuable contributor to engineering teams.

EXPERTISE IN:

  • System & Network Installation
  • System Analysis
  • Troubleshooting
  • Technical Support
  • Network Configuration
  • Infrastructure Design
  • Solutions Development
  • Process Improvement

TECHNICAL SKILLS:

Network: TCP/IP, OSPF, Eigrp, BGP, Crypto IPSEC, GRE Tunneling, Span tree, WAN/LAN Token Ring

Software/OS: Cisco IOS, Cat OS, Nortel Cabletron Network,, Windows, Knowledge UNIX of UNIX

Hardware: Cisco routers, switches, & firewall, Encryptors, Expand Accelerators, CSU/DSU Cisco 7500, 7200, 3600, 2600 routers & Catalyst 6500, 5500, 5000, 4000, 3500, 2900 switches, Racal-Milo, CMS-701-702 Matrix Systems, Verlink-T1, HP Overview Platform, Nortel T7316E, The PowerEdge C Servers, Dell PowerEdge C 6100,PowerEdge R410 Rack Server, Accura 2400 bps V.22 bis Dial-up External PROFESSIONAL EXPERIENCE:

Confidential

Network Infrastructure Support

Responsibilities:

  • Installing Avaya 9600 series phone and programming Security Code-Station
  • Replacing S-8300 module line card on Avaya-G450-Unit,Digital Signaling Processors,
  • Knowledge of VOIP H.323,H.225-RAS H.245,SIP,RTP,TCP/IP,UDP,IP-Subnetting, Voice-Gateway
  • Preparing and setting up Analog cables pairs on 66 block and testing analog lines
  • Troubleshooting In-house Network Wiring Complex connectivity infrastructure
  • Installing Cisco switches 4500/ 6509-E in tech-room and Patching RJ45 cables on Patch-Panel
  • Testing Fiber cable pairs and Patching fibers cables from patch panel from varied floors
  • Replacing any faulty Cisco 48 module-card, Supervisor Card and Power-Supply
  • Setting up Wireless Headset and replacing faulty headset.
  • Installing the Poly-com and fax’s unit and program the new number by TTI
  • Troubleshooting Faxes and Poly-com in house analog lines are not working
  • Replacing Cisco Access Point Wireless 802.11b/g units and testing the units
  • Identified tech-Plate with Floor Plan infrastructure design
  • Adding new changes on Routers serial interfaces, Fast Ethernet, Access-list, static route
  • Adding new VLANS, modifying port Speed, Duplex, Trunks 802.1Q, Spanning-Tree
  • Configure LAN and WAN network routers through secure WEP,WPA,WPA2 and SSID settings
  • Configure Link-Sys-Cisco System -802.11 A/B/G wireless units
  • Familiarity with use of Butt set, Punch tool, toner, Network Fluke

Confidential

Network Infrastructure Support

Responsibilities:

  • Identify the location of the Old Workstations and replace them with New Workstations.
  • All Network cables were replaced in bank Facility
  • All New workstation memory ram were upgraded.
  • Next Step to localize all the new workstations with latest upgraded version registers.
  • Updating Command Center with any register error codes during download.

Confidential, New York, NY

Infrastructure Technical Support/NOC Operations

Responsibilities:

  • Serve as technical support of data center for financial services company with over 200 million customer accounts worldwide and $20B+ in revenue.
  • Provide technical analysis, diagnostics, and troubleshooting support for network infrastructure, determine requirements for escalation of issues, and maintain operation of network and telecommunications equipment.
  • Resolve connectivity issues, restore router configurations from remote locations, monitor network environments for failures and outages, and replace
  • Confidential boards, power supplies, module/interface cards and peripherals on switches, routers, and network servers.
  • Collaborate with circuit providers to verify, test, isolate, and resolve circuit outages, work with network firewall engineers on Cyber link encryptions and firewall servers, install/relocate hardware, and run fiber cables.
  • Successfully created and manage database for new and existing network equipment installations.
  • 10+ years’ experience supporting LAN/WAN network configurations, VLAN, Static Route, VTP, command center, and global network control.
  • Formulated and wrote technical procedure manuals to ensure process clarification.

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