Network Infrastructure Support Resume

SUMMARY:

Highly skilled and talented Technical Specialist with 20+ years’ experience providing technical support for network end - to-end users in high-tech, financial services, and telecommunication industries. Proven ability to deliver high-quality technical analysis and solutions to complex network infrastructures. Expertise performing diagnostic testing, troubleshooting, and determining network design requirements. Outstanding technical, problem-solving, and customer support skills. Top performer and valuable contributor to engineering teams.

EXPERTISE IN:

System & Network Installation
System Analysis
Troubleshooting
Technical Support
Network Configuration
Infrastructure Design
Solutions Development
Process Improvement

TECHNICAL SKILLS:

Network: TCP/IP, OSPF, Eigrp, BGP, Crypto IPSEC, GRE Tunneling, Span tree, WAN/LAN Token Ring

Software/OS: Cisco IOS, Cat OS, Nortel Cabletron Network,, Windows, Knowledge UNIX of UNIX

Hardware: Cisco routers, switches, & firewall, Encryptors, Expand Accelerators, CSU/DSU Cisco 7500, 7200, 3600, 2600 routers & Catalyst 6500, 5500, 5000, 4000, 3500, 2900 switches, Racal-Milo, CMS-701-702 Matrix Systems, Verlink-T1, HP Overview Platform, Nortel T7316E, The PowerEdge C Servers, Dell PowerEdge C 6100,PowerEdge R410 Rack Server, Accura 2400 bps V.22 bis Dial-up External PROFESSIONAL EXPERIENCE:

Confidential

Network Infrastructure Support

Responsibilities:

Installing Avaya 9600 series phone and programming Security Code-Station
Replacing S-8300 module line card on Avaya-G450-Unit,Digital Signaling Processors,
Knowledge of VOIP H.323,H.225-RAS H.245,SIP,RTP,TCP/IP,UDP,IP-Subnetting, Voice-Gateway
Preparing and setting up Analog cables pairs on 66 block and testing analog lines
Troubleshooting In-house Network Wiring Complex connectivity infrastructure
Installing Cisco switches 4500/ 6509-E in tech-room and Patching RJ45 cables on Patch-Panel
Testing Fiber cable pairs and Patching fibers cables from patch panel from varied floors
Replacing any faulty Cisco 48 module-card, Supervisor Card and Power-Supply
Setting up Wireless Headset and replacing faulty headset.
Installing the Poly-com and fax’s unit and program the new number by TTI
Troubleshooting Faxes and Poly-com in house analog lines are not working
Replacing Cisco Access Point Wireless 802.11b/g units and testing the units
Identified tech-Plate with Floor Plan infrastructure design
Adding new changes on Routers serial interfaces, Fast Ethernet, Access-list, static route
Adding new VLANS, modifying port Speed, Duplex, Trunks 802.1Q, Spanning-Tree
Configure LAN and WAN network routers through secure WEP,WPA,WPA2 and SSID settings
Configure Link-Sys-Cisco System -802.11 A/B/G wireless units
Familiarity with use of Butt set, Punch tool, toner, Network Fluke

Confidential

Network Infrastructure Support

Responsibilities:

Identify the location of the Old Workstations and replace them with New Workstations.
All Network cables were replaced in bank Facility
All New workstation memory ram were upgraded.
Next Step to localize all the new workstations with latest upgraded version registers.
Updating Command Center with any register error codes during download.

Confidential, New York, NY

Infrastructure Technical Support/NOC Operations

Responsibilities:

Serve as technical support of data center for financial services company with over 200 million customer accounts worldwide and $20B+ in revenue.
Provide technical analysis, diagnostics, and troubleshooting support for network infrastructure, determine requirements for escalation of issues, and maintain operation of network and telecommunications equipment.
Resolve connectivity issues, restore router configurations from remote locations, monitor network environments for failures and outages, and replace
Confidential boards, power supplies, module/interface cards and peripherals on switches, routers, and network servers.
Collaborate with circuit providers to verify, test, isolate, and resolve circuit outages, work with network firewall engineers on Cyber link encryptions and firewall servers, install/relocate hardware, and run fiber cables.
Successfully created and manage database for new and existing network equipment installations.
10+ years’ experience supporting LAN/WAN network configurations, VLAN, Static Route, VTP, command center, and global network control.
Formulated and wrote technical procedure manuals to ensure process clarification.

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