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Resume

System, EngineeR

SUMMARY:

  • I have over 15 years of professional experience with Government and Private Industry in systems engineering, network administration and operational support of mission critical communication.
  • I am recognized as a subject matter expert in enterprise mobility solutions and maintains in - depth knowledge of mobile device management (MDM), mobile security, and telecom expense management (TEM) solutions.
  • I bring significant expertise in managing mobility solutions for BlackBerry, Apple iOS, Windows Mobile and Android mobile devices.
  • My professional highlights include leading the design, implementation and management of iOS devices, BlackBerry Enterprise Servers (BES) and mobile device management (MDM) systems, developing organizational policies and processes for mobility, and managing contract negotiations with wireless vendors.

SKILLS AND EXPERIENCE:

  • Systems Engineering
  • Network Engineering
  • IT Service Management
  • Network Administration
  • Team Leadership
  • Technical Management
  • Mobile Security
  • Wireless Communications
  • Mobile Device Management (MDM)
  • Telecom Expense Management (TEM)

TECHNICAL KNOWLEDGE:

  • iOS
  • Android
  • Microsoft Windows Server 2008/2012
  • BlackBerry Enterprise Server (BES)
  • Domino/Lotus Notes
  • AirWatch
  • Microsoft Exchange
  • Active Directory
  • BoxTone
  • Mass360

PROFESSIONAL EXPERIENCE:

System Engineer

Confidential

Responsibilities:

  • Administers AirWatch Mobile Device Management environment with over six thousand devices.
  • Creates deployment plans for mobile devices that include iPhones, iPads, Androids and Blackberrys
  • Performs system requirements testing on Mobile Device Management (MDM) software.
  • Tests new mobile software and hardware such as OS upgrades, iTunes and MDM changes.
  • Develops Standard Operating Procedures, statement of work and cost estimates that support mobile devices.
  • Provides Subject Matter Expert (SME) analysis and creation of documentation for Mobile Device Management (MDM) software.
  • Administers Blackberry Enterprise Servers and perform Server upgrades.

Associate

Confidential

Responsibilities:

  • Test Casper and TIMS In-House application upgrades and system changes with wireless devices.
  • Coordinating with Office of Information Management (OIM) to manage the mobile device environment.
  • Installation of system patches, upgrades, and maintenance of JAMF system.
  • Coordinate meetings and projects with OIM, JAMF and Apple for system development and changes.
  • Develops Standard Operating Procedures, statement of work and cost estimates that support acquisition development
  • Develops strategies, statement of work and cost estimates that support acquisition development in accordance with Federal Acquisition Regulations (FAR).
  • Performs system requirements testing on Mobile Device Management (MDM) software.
  • Evaluated and compared 10 MDM venders based on Confidential requirements.
  • Provides Subject Matter Expert (SME) analysis and documentation of Mobile Device Management (MDM) software.
  • Develops whitepapers and presentations concerning wireless security, architecture and implementation.
  • Performed analysis of IT Service Continuity Management processes and procedures using ITIL framework to identify compliance and improvement opportunities.

Wireless Administrator

Confidential

Responsibilities:

  • Provided project plans concerning wireless designs, and implementation to include BES, Hotspots, and Unified Communications.
  • Administered Blackberry Enterprise environment, Apple devices and supported VIP Executives, including The Office of the Secretary of HUD
  • Performed weekly maintenance of several Microsoft 2003/2008 virtual servers.
  • Managed inventory database and procurement for wireless devices.
  • Recommended policy changes and created reports the Office of the CIO.
  • Created procedures, manuals and training of technical support staff and end-users.
  • Coordinated with administrators and architects to build test servers and optimize mobile connectivity.
  • Planned, Implemented and managed BoxTone Mobile Device Management system.

Network Communications Administrator

Confidential

Responsibilities:

  • Administered 4 Blackberry Enterprise Servers and lead wireless communications support, testing, for wireless devices such as Blackberries, iPhones and Air Cards and Audio/Video equipment.
  • Performed administration of the Siemens telephone and Xpressions voicemail systems.
  • Provided support to VIP Executives, including Managing Partners, former Heads of State and Ambassadors.
  • Provided supervision of 9 worldwide satellite offices concerning wireless communications and issues.
  • Communicated with RIM T-2 support to resolve complex server issues.
  • Developed manuals and provided training of technical support staff and end-users.
  • Developed and maintained disaster recovery documentation and assist with test procedures.
  • Reduced wireless monthly expenses by 13% by changing policies on under-used devices, updated contract terms, and monitored the accounts in regard to inventory, ordering, billing and service.
  • Coordinated with Chief Technology Officer (CTO) and Systems Architects in the translation of key objectives, budgeting and policy.
  • Preformed administration and monthly maintenance of 5 Microsoft 2003 servers.

Blackberry/Lotus Notes Administrator

Confidential

Responsibilities:

  • Provided administration and updates of two Blackberry Enterprise Servers and provided tier III support for over 700 users related to Blackberry device related issues.
  • Trained supervisors and managers how to access Lotus Notes email and Lotus Sametime on Blackberry devices: 8700g, 7520, 8703, and 8830.
  • Preformed backups and restoration for Blackberry data and Lotus Notes databases.
  • Coordinated with wireless vendors, and RIM-T3 to create, modify accounts and technical support.
  • Provided technical analysis and solutions of 7 Domino/Lotus 6.5/7.0 related issues for over 10,000 users
  • Generated new Lotus Notes accounts, groups, archives databases along with created procedures and training documents applicable to the environment.
  • Managed, created and assigned Remedy tracking tickets for the Enterprise Applications Branch.
  • Maintained Information Technology security regulations and procedures such as setting password requirements and using Autoberry to scan wireless devices for security breaches.

Senior Support Analyst

Confidential

Responsibilities:

  • Provided expert technical analysis and support for end-users with PCs, MACs, laptops, printers, phones and fax machines, installation of software/hardware and administered the Octel voicemail system.
  • Configured Blackberry Enterprise Server (BES) with MDS and managed BES for D.C. and Baltimore offices.
  • Tested Blackberry usage with Microsoft Outlook environment for possible email conversion.
  • Directly supported VIP Executives, including Managing Partners
  • Worked with service providers concerning service, sales contracts and devices.
  • Managed projects such as XP migration and VoIP phone conversion etc.
  • Administered the process and close out of contracts to include preparation and negotiation with vendors.
  • Provided LAN administration of local servers and performed cross cabling for LAN.
  • Used Active Directory to manage group policies, adding/deleting users, changing passwords/permissions.
  • Managed the creation and assignment of Remedy tracking tickets for the help desk.

Help Desk Specialist

Confidential

Responsibilities:

  • Provided technical support by installing software/hardware and troubleshoot PC, network and printer issues for over 600 end-users.
  • Created new server accounts and applying policies for unsecure user network.
  • Performed after hours LAN support, maintenance and cross cabling for LAN.
  • Diagnosed and corrected telecommuter issues with dial-in service by resetting modems and walking users through the proper steps.
  • Created Ghost images for new desktop models and configured new computers, laptops and network printers.

Computer Specialist

Confidential

Responsibilities:

  • Provided technical support installing software/hardware and troubleshoot PC, network and printers issues for the office of Human Resources.
  • Instructed training classes for Windows 95, Office Suite and Corel Word Perfect.
  • Configured new PC's and Laptops and developed system backup tapes.
  • Redesigned, managed and maintained the Office of Human Resources' intranet Web site (Head of Web committee) and photographed/edited pictures for the Web pages.
  • Maintained accurate inventory of computer equipment to include, PCs, printers, projectors and software.

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